SDS response
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@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers. They are not going to discuss compensation or remedies until the problems are resolved.
And this is not me defending them or excusing the inexcusable down times. It is honestly me being curious as to what type of communication would satisfy you?
not sure what games you play but a lot of game studios will put out statements on what exactly the issues are and how they plan to fix them. Now most studios dont go really in depth with tech stuff but major game studios are way more transparent than this. We are just so used to SDS and EA's way of doing things that we think its normal. Also if you need examples, look up valorant or rainbow six siege on twitter and you'll see the devs speak pretty openly about their game.
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Not to be an oink doink, but OP, what other products does SDS have to offer that you won't buy? š¤Ŗ
Only thing I can think of is (S)o many (D)ang (S)hortstops rated 99 again this year
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@theronjvr_psn said in SDS response:
I just don't understand why they even have these forums if they're not going to communicate with their player base. As horrifying as Red Projeckt's Cyberpunk launch was, they did immediately own up to the multiple issues and didn't blame anyone else. Their president was cutting videos apologizing for the gameplay issues and they offered a roadmap for fixes and kept people aware of what was going on. SDS has thanked us for our "patience" every day but not given one explanation why the servers can't handle the 5:30 PDT load or what they're doing to address it. I can't believe the video game press hasn't called SDS out like it did RP, this is a hot mess that is so much worse than any of their previous launches, and the worst experience I've ever had with a new game. @Adam_SDS_PSN, @Victor_SDS_PSN or @Collin_SDS_PSN and every other community relations staffer SDS have should be giving daily updates on the server situation and SDS needs to be held accountable.
The only people that can ultimately hold any business accountable for its service or product is the consumer. Sadly, many will rage and scream all season and then be right back in line to purchase the next serving of mlb.
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@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers. They are not going to discuss compensation or remedies until the problems are resolved.
And this is not me defending them or excusing the inexcusable down times. It is honestly me being curious as to what type of communication would satisfy you?
Shill.
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@zooropa_returns said in SDS response:
@theronjvr_psn said in SDS response:
I just don't understand why they even have these forums if they're not going to communicate with their player base. As horrifying as Red Projeckt's Cyberpunk launch was, they did immediately own up to the multiple issues and didn't blame anyone else. Their president was cutting videos apologizing for the gameplay issues and they offered a roadmap for fixes and kept people aware of what was going on. SDS has thanked us for our "patience" every day but not given one explanation why the servers can't handle the 5:30 PDT load or what they're doing to address it. I can't believe the video game press hasn't called SDS out like it did RP, this is a hot mess that is so much worse than any of their previous launches, and the worst experience I've ever had with a new game. @Adam_SDS_PSN, @Victor_SDS_PSN or @Collin_SDS_PSN and every other community relations staffer SDS have should be giving daily updates on the server situation and SDS needs to be held accountable.
The only people that can ultimately hold any business accountable for its service or product is the consumer. Sadly, many will rage and scream all season and then be right back in line to purchase the next serving of mlb.
Itās unfortunately because there is no other option for a baseball game.
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@dscott3984_psn said in SDS response:
@rymflaherty_psn said in SDS response:
I remember all the people that argued how awesome it would be when the game went multi-platform, because theyād have so much additional revenue to pour into the game...
Still waiting on that.The have the additional revenue. Itās just not getting put back into the product to make it functional.
Pretty sure that's not how it works. I would imagine the sales and revenue from this year will be used in budget for next year. Quaterly reports to track but i don't think they dump sales money immediately into it. At least no corporation i worked for ever did it that anyway.
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@locutusofburg said in SDS response:
@zooropa_returns said in SDS response:
@theronjvr_psn said in SDS response:
I just don't understand why they even have these forums if they're not going to communicate with their player base. As horrifying as Red Projeckt's Cyberpunk launch was, they did immediately own up to the multiple issues and didn't blame anyone else. Their president was cutting videos apologizing for the gameplay issues and they offered a roadmap for fixes and kept people aware of what was going on. SDS has thanked us for our "patience" every day but not given one explanation why the servers can't handle the 5:30 PDT load or what they're doing to address it. I can't believe the video game press hasn't called SDS out like it did RP, this is a hot mess that is so much worse than any of their previous launches, and the worst experience I've ever had with a new game. @Adam_SDS_PSN, @Victor_SDS_PSN or @Collin_SDS_PSN and every other community relations staffer SDS have should be giving daily updates on the server situation and SDS needs to be held accountable.
The only people that can ultimately hold any business accountable for its service or product is the consumer. Sadly, many will rage and scream all season and then be right back in line to purchase the next serving of mlb.
Itās unfortunately because there is no other option for a baseball game.
A poorly running game is not much better than no game at all. My point was that as far as holding a business accountable for their service or product or anything else is up to the consumer. If one continues to support a business over and over and is continually disappointed at some point you have to look at yourself. The biggest incentive for a business to improve and or innovate is profit. If those that are unhappy could take a year or two off and there were enough of them that profitability took a sizable hit, well things would improve.
Begging for competition from ea is not rational either. The numbers for potential profit aren't there for these companies to invest in a competitor to the show....so in essence if the buyers want change, stop buying the product. State why you are leaving politely and that in the future you will return when improvement has been made....not when marketing says it has been made but when consumers say it has been made. -
@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers. They are not going to discuss compensation or remedies until the problems are resolved.
And this is not me defending them or excusing the inexcusable down times. It is honestly me being curious as to what type of communication would satisfy you?
I would like to see them own the problem by coming out and saying, āweāre delaying all new content until this server issue is resolved.ā FOMO is theyāre focus at the moment. We get a new headliner today and the servers will be garbage as usual, then a new event and inning and the servers will still be trash. All I ask is that you focus on the problem and fix it before piling onto the problem. As I tell my students, āyouāre not multitasking, youāre multifailing.ā
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I think a simple "known bugs" section from SD would go a long way in at least letting us players know they are aware there are issues. All the issues with the ball player and rtts and equipment, I really just want to know what are bugs and what is working as intended.
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The tweets and Facebook posts/ads pimping the game are hilarious!
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@vanshee_psn said in SDS response:
They got paid. They don't care
That's just plain stupid.
More likely, almost a certainty: they're under orders to say nothing until things are fixed, whenever that is. That's a common survival strategy that we've seen plenty of times.
Once they do speak on this, I predict a "heartfelt apology" and some free gunk (probably unsellable).
Regardless, my trust in SDS is very low. When you focus almost all your creative energy and resources on your ONLINE moneymaker mode, HAVE SERVERS THAT WORK.
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And yes, whoever said they should pause all timed-online DD stuff is absolutely correct. Freeze 1st Inning and delay the rollout of 2nd Inning.
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I love the game. All I want is a response to my ticket. They don't even need to fix the problem right away, but AT LEAST acknowledge back to me to confirm the bug and that they will eventually give me my stubs back. Lack of communication is pathetic and unprofessional.
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@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers.
I want them to apologize and take responsibility. I want them to share their plan to make things right.
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@theronjvr_psn said in SDS response:
@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers.
I want them to apologize and take responsibility. I want them to share their plan to make things right.
The Orioles will win the World Series before that happens.
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@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers. They are not going to discuss compensation or remedies until the problems are resolved.
And this is not me defending them or excusing the inexcusable down times. It is honestly me being curious as to what type of communication would satisfy you?
It's called taking responsibility...
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@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers. They are not going to discuss compensation or remedies until the problems are resolved.
And this is not me defending them or excusing the inexcusable down times. It is honestly me being curious as to what type of communication would satisfy you?
Any good company that employs any one with decent PR experience would tell you :
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Acknowledge the problem. It will also help angry people reposting the same problems over and over since we'd know they are aware of them. Provide a simple list.... (That's Easy)
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Show empathy and say you're sorry. At least it would help the tone of certain post around here... If I'm ignored, I'm angry and I'm direct... If I feel someone cares, I'll be open to discussion... (That's also really easy)
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Show your roadmap. Tell your customer what you will fix and explain what you won't fix. If possible provide a timeline, but at least let people know your priority... E.g.
- Server problem are a top priority,
- RTTS Equipments will be fixed priority #2,
- Having more than one Ballplayer in RTTS isn't feasible this year but will be addressed in 2022,
- Custom Music in "sound of the Show" isn't a priority, it won't be planned in a near future,
- etc...
(That requires a bit of planning... But It's been 3 weeks, they should have a roadmap by now)
If they do that, it's basic, simple communication. Instead of writing/reading hundreds of post, at least we'd know their plan and what to expect... It would solve probably 50% of the topics on this forum.
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@chrohandhaivey said in SDS response:
No lie, this has been the worst experience ever. They make it a point to say their goal is to make the bosses achievable for every player, then they launch with setting the xp way too high for the amount of xp given, and decide to give double xp too late when the average player gets consistently screwed by the server crashes so they wonāt be able to catch up. Iāve worked as hard as I can to catch up, but I have an hour or two per night tops for gaming (Iām a teacher, coach soccer, and have a wife and toddler). Then thereās many nights like tonight when I spend the majority of my available time playing a long play vs. cpu against San Diego for the player program, just to lose out on the 10k+ xp and the program progress due to server issues. So my entirety of my available gaming time tonight was lost and gained me nothing even though I spent it playing the game.
And rather than be a responsible company and take actions and communicate with the consumers, theyāve gone dead silent. Unfortunately, SDS would rather cover their eyes and ears, just cruise on ahead without caring, and let the epeeners do the talking for them (āI shouldāve had 6.8m xp and 4 99 overalls by now if they didnāt steal my xp path bro, itās not hard. Iāve put 413 hours into the game and completed every possible bit of content available, stop whining!ā).
Honestly, itās the flat worst that Iāve ever seen a company react to an atrocious launch with many awful decisions (and I was there for the original Final Fantasy XIV launch....). Given how nothing has been addressed and I have no hope of being able to finish out this program in time with these nightly issues, Iāve lost complete faith in SDS.
They made The Show 20 so good last year and we may be witnessing now the reason why they just went all out for the fans last year. I donāt know if it will ever be the same or CAN ever be the same. Maybe the move to other systems will ultimately ruin the game. I hope not but month 1 hasnāt been a good showing for SDS.
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@jipp84_psn said in SDS response:
@chrohandhaivey said in SDS response:
No lie, this has been the worst experience ever. They make it a point to say their goal is to make the bosses achievable for every player, then they launch with setting the xp way too high for the amount of xp given, and decide to give double xp too late when the average player gets consistently screwed by the server crashes so they wonāt be able to catch up. Iāve worked as hard as I can to catch up, but I have an hour or two per night tops for gaming (Iām a teacher, coach soccer, and have a wife and toddler). Then thereās many nights like tonight when I spend the majority of my available time playing a long play vs. cpu against San Diego for the player program, just to lose out on the 10k+ xp and the program progress due to server issues. So my entirety of my available gaming time tonight was lost and gained me nothing even though I spent it playing the game.
And rather than be a responsible company and take actions and communicate with the consumers, theyāve gone dead silent. Unfortunately, SDS would rather cover their eyes and ears, just cruise on ahead without caring, and let the epeeners do the talking for them (āI shouldāve had 6.8m xp and 4 99 overalls by now if they didnāt steal my xp path bro, itās not hard. Iāve put 413 hours into the game and completed every possible bit of content available, stop whining!ā).
Honestly, itās the flat worst that Iāve ever seen a company react to an atrocious launch with many awful decisions (and I was there for the original Final Fantasy XIV launch....). Given how nothing has been addressed and I have no hope of being able to finish out this program in time with these nightly issues, Iāve lost complete faith in SDS.
They made The Show 20 so good last year and we may be witnessing now the reason why they just went all out for the fans last year. I donāt know if it will ever be the same or CAN ever be the same. Maybe the move to other systems will ultimately ruin the game. I hope not but month 1 hasnāt been a good showing for SDS.
ā20 was hot garbage, if not for ā18 it would easily be the worst version of Diamond Dynasty ever. The thing that annoys me is that these issues occur and in many cases recur each year. SDS always takes the same line of seeming to do nothing or close to nothing while mostly remaining silent except for a few generic prepared statements on social media that explain nothing.
The game is a limited time offering, which is really only designed to be relevant for 8-9 months. When 2-3 months are taken away with server errors and tinkering with gameplay from patch to patch, itās unacceptable to me.
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Wow! I didn't think my sarcastic topic would generate near as much as it has. Listen I started this thread for one simple point, to show the hypocrisy at SDS. They were willing to comment on easy fixable things, like which UI is better, and by the way I don't even know what the F they were talking about; however, when it came to the sever issues/people losing stubs/cards/TA vouchers being lost due to server malfunction, it was crickets. My general feeling was if your company is going to comment on posts, respond to all of he posts, even the difficult ones. Of course I want the game to be fixed and running smoothly, I also want to be able to play it w/o wondering when I will lose my progress for something out of my control. Listen we all know the issues; however, if SDS would just be open and honest about what they are doing, there would be a lot less anger and hostility as a previous poster mentioned. Interestingly enough, did anyone notice Victor posted a thread about the sever about 30 minutes after this thread went up.
