Let's play a hypothetical game here. Let's say you reading this are the CEO of a software company with one of the prize contracts signed with a major sports league in America. Your customers ID a bug and report it to you within a few weeks of title release. Do you fix it? Or, do you allow ten months to roll along, release 27 updates to the code, and let that bug go without fix?
Here is the bug report summary that I sent to SDS:
"In the custom stadiums, when the players holding bats vignette screens are displayed between innings, the seats in the stadium have their colors reverted to white, vice the color that was assigned when the stadium was created. This bug then remains in place for the rest of the game."
Doesn't that bug report seem detailed and specific enough to allow your coders to identify the cause and fix it?
It sure does to me!
So, why did this but get ignored? How can anyone rationally argue that the cause is anything other than lack of care?