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Howdy,

let's get to work to sort the issue out!

Howdy,

unfortunately we do not have a mobile device similar to the one you reported that we can test and debug. It is possible the Face Scan feature is exhausting the memory trying to load the library we use to process, or the permissions to access the camera are generating the error. At the moment, we don't have a viable solution to this problem!

@CagyOmnivore135_XBL said in Face Scan not working:

Motorola Edge 5G UW (2021)

@dbub_PSN I'll share this with the team today. Thanks for the added detail.

It helps to have info about specific cases, that's all.

@drossthethird_MLBTS have you submitted a support ticket?

Totally agree that it's a big inconvenience, guys. Sorry about that, but glad to hear that it sounds like we're getting closer to a resolution. Appreciate your patience!

@dbub_PSN Can you give me a little more detail on what's happening?

Are you trying to play a stadium you've uploaded or something else?

Thanks!

Just talked to the team about this and they're looking into it. I'll keep everyone updated as necessary.

In the meantime, feel free to keep this thread updated on your specific situation.

Thanks!

Hi folks,

Just wanted to pop in and let you know that I discussed this with the team and they're investigating. Feel free to keep this thread updated on your status as/if things change.

Thanks!

@dap1234567890_PSN Thanks for the tag!

Just discussed this with the team and we have a couple of options here:

1. Sometimes this happens due to server refreshes/similar type of issues. First thing to try would just be backing out and trying again or waiting a little bit then trying again.

2. If that doesn't work, I can pass your ID on to the team so that they can verify that it's not an actual bug.

Everyone keep me posted here on your individual situation and we'll see what we can figure out together.

The team is working hard to field tickets related to missing rewards (among other things), so hang in there. Really appreciate everyone's patience!

Sharing this with the team so they can investigate. Thanks for the call out, everyone!

I'll pass this onto the team as well.

@jaberwocky777_XBL -- are you experiencing this in the same menu -- Manage Squad?

Points taken and feedback noted and appreciated. Locking thread.

Seeing this feedback a lot today and passing it on to the team. Thanks, everyone!

Just wanted to pop in and say that the team is currently investigating this one. Thanks for calling it out!

Really appreciate the feedback here, everyone. I'll pass it on to the team.

In all honesty, I have no idea. The 1st party shops aren't my department. Just glad we were able to finally get Xbox folks through the gates.

Awesome. Seems like things are stable, but we're continuing to monitor everything.

I'm being told Xbox should be up and running. Keep me posted if you all see any further issues.

This wasn't intended and we're investigating.

For everyone who earned Now & Later rewards in MLB The Show 24 before the deadline, we plan to deliver the Later packs and the Willie Mays player item throughout launch week in MLB The Show 25.

We've made adjustments to the Red Sox team captain boosts provided by Jolt Clay Buchholz.

Previous:
Tier 1 - +5 Contact vs. Right, +5 Contact vs. Left, +5 Batting Clutch, +5 Hits Per 9
Tier 2 - +8, +8, +8, +10
Tier 3 - +10, +10, +10, +15

New:
Tier 1 - +1, +1, +1, +3
Tier 2 - +3, +3, +3, +5
Tier 3 - +5, +5, +5, +8

We want theme teams to be competitively viable, but not meta-defining. With the Red Sox players currently available, and the ones coming very soon, we believe this team build was moving a bit too much toward the "meta-defining" side of the equation.

We will continue to monitor and make adjustments to captain boosts when necessary throughout the year.

Thank you.

@bostondirtdog21_PSN

When was the last time it happened to you? Within the last 15 minutes?

For those experiencing the 'squad not found' message - can you please exit your app, keep it closed for about 15 minutes, log back in and check again.

Let me know if you still see the message. Thanks.