Community Forum

We're adding the Now & Later Beltran card to the shop for free to help folks out here, so be on the lookout for it.

Yes -- was just coming to post that. API should be good now, but let me know if you all notice anything funky happening. Thanks for your patience!

I don't have any concrete updates at the moment, but I'm continuing to track it.

@DrBear100_PSN -- totally understandable!

@DrBear100_PSN -- Ok, very good to know. Thanks!

Edit: We've disabled Strong Integrity for now as it seems to be causing more problems than it's solving at the moment, so please disregard the below.

~~Ok, we recently activated Strong Integrity for Google Play. This is designed to help combat bots and any other fishy tricks.

We posted this guide a few days ago: https://forums.theshow.com/topic/85148/companion-app-keeping-your-android-device-eligible-for-google-play-s-strong-integrity

If you're on Android, check it out and follow the steps to make sure that your device meets the criteria. Once it does, you should be good to go.

As always, keep us posted here on how it's going.~~

Edit: We've disabled Strong Integrity for now as it seems to be causing more problems than it's solving at the moment, so please disregard the below.

~~Ok, we recently activated Strong Integrity for Google Play. This is designed to help combat bots and any other fishy tricks.

We posted this guide a few days ago: https://forums.theshow.com/topic/85148/companion-app-keeping-your-android-device-eligible-for-google-play-s-strong-integrity

If you're on Android, check it out and follow the steps to make sure that your device meets the criteria. Once it does, you should be good to go.

As always, keep us posted here on how it's going.~~

Edit: We've disabled Strong Integrity for now as it seems to be causing more problems than it's solving at the moment, so please disregard the below.

~~Ok, we recently activated Strong Integrity for Google Play. This is designed to help combat bots and any other fishy tricks.

We posted this guide a few days ago: https://forums.theshow.com/topic/85148/companion-app-keeping-your-android-device-eligible-for-google-play-s-strong-integrity

If you're on Android, check it out and follow the steps to make sure that your device meets the criteria. Once it does, you should be good to go.

As always, keep us posted here on how it's going.~~

100% feel the frustration the API outage is causing custom league folks. I followed up today, and there are still no concrete updates. I'll keep tracking it, and hopefully we'll know more soon.

Since I've asked you for your ticket number in your other thread, I'm going to close this one so we can keep our comms in one place.

@DF8th_PSN -- Can you give me your ticket number?

@xXOctoberNyyXx_XBL -- I honestly can't say, but I can follow up tomorrow and see where we are.

The best course of action here is to reach out to Support and submit a ticket with them. They can look into it for you.

The team is still working on the API stuff. I don't currently have a timeline, but continuing to track.

Let me look into this for you. I know we had some weirdness with the API yesterday; I believe it was.

Lots of people have reported issues with the app, and the team is looking into it. Thanks!

Hey folks, we're looking into the reports of the app being extremely slow and appreciate everyone's patience.

Hi all,

I normally don't like to address member bans, but we clearly ran into an outlier situation here. Many of you flagged some of the posts in this thread, and we appreciate that. In the interest of protecting the larger community, the offending user has been permanently banned from the forums.

I want to remind everyone that we expect members to treat each other with respect.

Thank you!

Hey folks,

Thanks for flagging, as always. We're looking into this.

Hey folks,

Thanks for flagging. We'll be looking into this. Appreciate everyone's patience.

I'm curious if you guys are still having issues with this?

@unclevinny___psn / @porter0040_psn / @grumpquat_psn

My understanding is that the fix should address any other missing Captains as well, but if that's not the case for Baty, let me know.

There was some weirdness with his Captain boosts showing up in the API, but I'm told they've been fixed. Thanks for flagging, guys!

I've been told these restrictions were due to a setting in the backend that has now been adjusted.

@senorcheff_psn -- if you continue to see it, please let me know. Thanks!

The Companion App uses Google Play's Strong Integrity check to help protect your account. If your device doesn't pass this check, the app may not work. Here's how to keep your device eligible:

Quick checklist

• Keep your phone up to date. Install all available Android security updates, Google Play system updates, and Google Play services updates. Restart your phone when prompted.

• Install the Companion App from Google Play. Download it and update it only through the Play Store.

• Use your phone's official software. Rooting, unlocking the bootloader, or installing a custom version of Android can stop your device from passing the check.

• Check your device certification. Open the Play Store → tap your profile icon → Settings → About → Play Protect certification. It should say "Device is certified." Note: A certified device is a good start, but certification alone doesn't guarantee your device passes Strong Integrity.

What about older phones?

On Android 13 and newer, Strong Integrity requires a security patch from within the past 12 months. This includes updates to components supplied by your phone's manufacturer.

This means a phone can eventually stop qualifying once its manufacturer stops sending security updates, even if the phone still works well and says it's "up to date." Updating the Companion App can't make up for those missing patches.

To see how long your model will get security updates, check your manufacturer's support page.

Still having trouble?

If the problem continues after you update and restart your phone, please contact SDS support via the link in the upper right-hand corner of this page and include:

Phone model
Android version
Security update date
Companion App version
A screenshot of the error

Tip: You can usually find your Android version and security update date under Settings → About phone → Android version. The exact menu names can differ between manufacturers.