Community Forum

I've been told that there will be some additional updates to attributes outside of the main hitting and pitching update, including Fielding, Strength, and Speed.

The Support team can look into this for you. Just submit a ticket with them by clicking on "Support" at the top of your screen.

No need to post multiple threads. I'll lock this one, but keep the other one open for you.

Hey everyone,

Recently, our team has been working hard to help combat bots in the companion app Marketplace. As a result, some users have been banned or had their accounts restricted from the marketplace on the app (not in-game). If this includes you, we wanted to offer this FAQ to help give you a sense of what to expect and how to best go about getting the issue resolved.

Q: “My account has been restricted on the app. What should I do?”

A: Submit a ticket with the Support team by clicking on “Support” in the top right-hand corner of your screen. Once you’ve done this, you should receive a confirmation email that gives you the ability to communicate with the Support team directly. Make sure to save this email.

Q: “I’m not using a bot; I’ve just been flipping cards. Is flipping cards against the rules now?”

A: No, flipping cards manually on your own and without the assistance of third-party tools is still fine.

Q: “I submitted a ticket to Support days/weeks ago and still haven’t heard anything.”

A: As of this post, the Support team is working through a backlog of tickets. This means that a response to your issue may take a bit more time, but rest assured they will get back to you. You’re always welcome to use your confirmation email to ask them for an update and they’ll give you one as soon as they can.

Q: “Should I submit another ticket? Maybe they lost the original one?”

A: No. You don’t want to submit more than one ticket per issue. This can seem like a good idea when you’re eager for a response, but in reality, it could add to the backlog, making it potentially take longer for the team to reply to your request. Submit one ticket and use your confirmation email to communicate with Support as needed.

Whenever you communicate with Support, please remember to be respectful. Our team understands the frustration that can accompany these situations and is dedicated to helping everyone as soon as possible.

Is there a common question we didn’t cover here? Feel free to let us know in the replies, and maybe we’ll add it.

Thanks for your patience and support!

Howdy,

thank you for keeping the conversation alive and interesting. I do not see anyone reporting pain, which means I did not break anything in the last 24h! The bug which was randomly throwing account restricted has been officially eliminated and we can continue our journey...

The restrictions are in still in place, and they have eliminated a huge amount of ugly traffic. The ugly accounts noticed and adapted, but we have new and more sophisticated strategies coming every day, stay tuned!

@Onix_Savage22_PSN -- Better to just report in-game. That keeps all of the reports going to the same place. Nice and tidy.

OK, looked into this, and it looks like the SSO features of the forums are making it so that you can continue to log in and access your account even though it's been deleted.

We'll try some things in the backend for you, but in the meantime, just log out and don't log back in.

Just to be clear, we didn't "delete" the league. As we're discussing in your other thread and our DMs, it seems to be the result of a bug, which the team is investigating, but I don't have a timeline for a potential fix, if there is a fix.

Just wanted to make sure that was clear for posterity.

Maybe give it some time. If you look at your posts above, your username has been replaced by "A Former User", meaning the account seems to have been deleted. Why you can still post is another question.

I totally understand the frustration. I would absolutely feel the same way.

As of now, there's no way to recover the league, unfortunately.

OK, tried again. If that didn't work, let me know, and I'll look into it further.

Seems like you're now posting from your "MLBTS" account rather than the "PS" account, and they must not be linked, I can delete this one for you as well.

We've had a couple of reports of this happening. The team is investigating, but I don't have a timeline for a fix.

Account deleted.

Howdy,

I am hoping that the "account restricted" bug has just been addressed!

@PsylockeSmythe_XBL said:

The issue would be that the bot makers would then know how to program them to get around the restriction.

This is a big thing we have to consider here too, and it can make being as transparent as we'd like to be very tricky, just for the record.

Something good to keep in mind as we all work together to try and find the right balance.

@PriorFir4383355_XBL said:

The odds of a real human making a counter transaction within seconds of an original one is what is unnatural

We did a little casual testing a while back and were able to make a transaction every 1.5 seconds or so, for what it's worth.

@PittsburghPAVS_XBL -- First off, sorry to hear about the medical issues. Hope you recover as quickly and comfortably as possible.

I just want to point out that @manu__sds_mlbts in particular is working very hard every day to get things where they need to be, so please cut him a break. His task is not an easy one, and he's going above and beyond in ways that you all can't necessarily see. Just want you to know that.

Again, sending my best wishes to you.

Hey folks,

Appreciate the updates from everyone here. It really helps us to have a sense of how things are feeling.

As I've said, we understand the frustration here and appreciate everyone's patience. The team is working hard every day to get things dialed in -- both from the development side and the support side.

Let's continue the dialog around the app and how it's feeling, as we continue to zero in on some optimum settings.

In the meantime, remember: if you've been mistakenly restricted or banned from the marketplace, reach out to the Support team and submit a ticket (only one). They'll get back to you ASAP.

@PLY24MKR_XBL

4 cards is not a thing

Howdy,

restarting the app now should clear this 3rd party failure!

@Knight1231_MLBTS

annoying account restriction after 5 orders

That's a glitch I'm investigating now

Howdy,

restrictions did not change: if you see a "slow down + timer" message, congrats you managed to surpass the upper limits I try to discover myself by tapping as fast as possible. There is a per second and per minute limit for read and write. I do not exclude that the app might glitch sometimes and send a double request and wrongly give you a 30 seconds cooldown.

If you see "account restricted", it's something different: it would be counterproductive for the system to get into details. I also have escalated the integrity verification of the app "from 2 to 5 on a scale of 10" - this only affects Android devices: if your app is side loaded, the device compromised/rooted, etc, it will fail verification, but no honest user should be worried.

@PittsburghPAVS_XBL

They put the bots in

sigh

Thanks for flagging, folks! We're looking into it.