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@Dekadannt_MLBTS said in My app hasn't worked since 2024:

censored

Hello Dekadannt_MLBTS,

please see your DM.

@LadySwampfox_XBL said in For Developer Attention: App Bugs!:

When viewing the Completed Orders menu, when the user scrolls down far enough on the list and taps on a player’s name to view them, it will go to a blank screen, with no way for the user to back out. Refreshing the app fixes it, only for it to reoccur. This one is driving me crazy.

I am happy to report that this issue has been addressed in the latest update!

@LadySwampfox_XBL

Thank you for the detailed report!

If you're missing any Now & Later packs, reach out to our support team and they can help you out.

@LookAt_MeNowww_PSN The team is also looking into this. No updates to share on it currently, but it's definitely on our radar.

Howdy,

let's get to work to sort the issue out!

Howdy,

unfortunately we do not have a mobile device similar to the one you reported that we can test and debug. It is possible the Face Scan feature is exhausting the memory trying to load the library we use to process, or the permissions to access the camera are generating the error. At the moment, we don't have a viable solution to this problem!

@CagyOmnivore135_XBL said in Face Scan not working:

Motorola Edge 5G UW (2021)

@dbub_PSN I'll share this with the team today. Thanks for the added detail.

It helps to have info about specific cases, that's all.

@drossthethird_MLBTS have you submitted a support ticket?

Totally agree that it's a big inconvenience, guys. Sorry about that, but glad to hear that it sounds like we're getting closer to a resolution. Appreciate your patience!

@dbub_PSN Can you give me a little more detail on what's happening?

Are you trying to play a stadium you've uploaded or something else?

Thanks!

Just talked to the team about this and they're looking into it. I'll keep everyone updated as necessary.

In the meantime, feel free to keep this thread updated on your specific situation.

Thanks!

Hi folks,

Just wanted to pop in and let you know that I discussed this with the team and they're investigating. Feel free to keep this thread updated on your status as/if things change.

Thanks!

@dap1234567890_PSN Thanks for the tag!

Just discussed this with the team and we have a couple of options here:

1. Sometimes this happens due to server refreshes/similar type of issues. First thing to try would just be backing out and trying again or waiting a little bit then trying again.

2. If that doesn't work, I can pass your ID on to the team so that they can verify that it's not an actual bug.

Everyone keep me posted here on your individual situation and we'll see what we can figure out together.

The team is working hard to field tickets related to missing rewards (among other things), so hang in there. Really appreciate everyone's patience!

Sharing this with the team so they can investigate. Thanks for the call out, everyone!

I'll pass this onto the team as well.

@jaberwocky777_XBL -- are you experiencing this in the same menu -- Manage Squad?

Points taken and feedback noted and appreciated. Locking thread.

Seeing this feedback a lot today and passing it on to the team. Thanks, everyone!

Just wanted to pop in and say that the team is currently investigating this one. Thanks for calling it out!

Really appreciate the feedback here, everyone. I'll pass it on to the team.

In all honesty, I have no idea. The 1st party shops aren't my department. Just glad we were able to finally get Xbox folks through the gates.

Awesome. Seems like things are stable, but we're continuing to monitor everything.

I'm being told Xbox should be up and running. Keep me posted if you all see any further issues.