SDS response

SDS

It's nice to see that SDS will respond to messages involving the game play, but questions about why the servers go down every night you're silent. Now I just lost my showdown because of your stupid [censored] network/server errors. I'm so done right now. At this point I'm just going to say I will nit purchase the show 22, or any SDS products ever again. Thank you for ruining a decent baseball game with poor customer service.

SDS

This is my biggest issue with all of this. SDS doesn’t need to show up on the forums if they aren’t going to answer the question 99% of us have.

SDS

They got paid. They don't care

SDS

@hback49_psn said in SDS response:

It's nice to see that SDS will respond to messages involving the game play, but questions about why the servers go down every night you're silent. Now I just lost my showdown because of your stupid [censored] network/server errors. I'm so done right now. At this point I'm just going to say I will nit purchase the show 22, or any SDS products ever again. Thank you for ruining a decent baseball game with poor customer service.

Collins has get that 1 reply a day quota stipulated in his contract.

SDS

@wargazsem-_mlbts said in SDS response:

@hback49_psn said in SDS response:

It's nice to see that SDS will respond to messages involving the game play, but questions about why the servers go down every night you're silent. Now I just lost my showdown because of your stupid [censored] network/server errors. I'm so done right now. At this point I'm just going to say I will nit purchase the show 22, or any SDS products ever again. Thank you for ruining a decent baseball game with poor customer service.

Collins has get that 1 reply a day quota stipulated in his contract.

He must, cause I see a least one response per day from him. Funny thing is I bet this thread will be deleted tomorrow morning🙄

SDS

I can’t believe these (use your imagination) haven’t said more or given even a hint of contrition to the amount of progress that is being lost and time we’re wasting.

That frustrates me nearly as much as not being able to play...it’s offensive at this point.

SDS

No lie, this has been the worst experience ever. They make it a point to say their goal is to make the bosses achievable for every player, then they launch with setting the xp way too high for the amount of xp given, and decide to give double xp too late when the average player gets consistently screwed by the server crashes so they won’t be able to catch up. I’ve worked as hard as I can to catch up, but I have an hour or two per night tops for gaming (I’m a teacher, coach soccer, and have a wife and toddler). Then there’s many nights like tonight when I spend the majority of my available time playing a long play vs. cpu against San Diego for the player program, just to lose out on the 10k+ xp and the program progress due to server issues. So my entirety of my available gaming time tonight was lost and gained me nothing even though I spent it playing the game.

And rather than be a responsible company and take actions and communicate with the consumers, they’ve gone dead silent. Unfortunately, SDS would rather cover their eyes and ears, just cruise on ahead without caring, and let the epeeners do the talking for them (“I should’ve had 6.8m xp and 4 99 overalls by now if they didn’t steal my xp path bro, it’s not hard. I’ve put 413 hours into the game and completed every possible bit of content available, stop whining!”).

Honestly, it’s the flat worst that I’ve ever seen a company react to an atrocious launch with many awful decisions (and I was there for the original Final Fantasy XIV launch....). Given how nothing has been addressed and I have no hope of being able to finish out this program in time with these nightly issues, I’ve lost complete faith in SDS.

SDS

Atleast tell us you are trying to fix it instead of hiding

SDS

Their already working on next years game. Their done with 21 BS.

SDS

I’m sure they’ll give a generic response they have saved on a Word document for the intern to copy and paste on Twitter and Facebook.

SDS

Like I said they got paid

SDS

@dscott3984_psn said in SDS response:

This is my biggest issue with all of this. SDS doesn’t need to show up on the forums if they aren’t going to answer the question 99% of us have.

They havent came out and said anything

SDS

I just don't understand why they even have these forums if they're not going to communicate with their player base. As horrifying as Red Projeckt's Cyberpunk launch was, they did immediately own up to the multiple issues and didn't blame anyone else. Their president was cutting videos apologizing for the gameplay issues and they offered a roadmap for fixes and kept people aware of what was going on. SDS has thanked us for our "patience" every day but not given one explanation why the servers can't handle the 5:30 PDT load or what they're doing to address it. I can't believe the video game press hasn't called SDS out like it did RP, this is a hot mess that is so much worse than any of their previous launches, and the worst experience I've ever had with a new game. @Adam_SDS_PSN, @Victor_SDS_PSN or @Collin_SDS_PSN and every other community relations staffer SDS have should be giving daily updates on the server situation and SDS needs to be held accountable.

SDS

Is there a way to reconnect after the server drops or do I have to wait until tomorrow?

SDS

@joethedairyguy said in SDS response:

They havent came out and said anything

That is the frustrating part. They have shown up on the forums and will answer a question that is minor (like a UI visual bug) but will not address the issue that floods the forums with new posts daily.

SDS

@theronjvr_psn said in SDS response:

I just don't understand why they even have these forums if they're not going to communicate with their player base. As horrifying as Red Projeckt's Cyberpunk launch was, they did immediately own up to the multiple issues and didn't blame anyone else. Their president was cutting videos apologizing for the gameplay issues and they offered a roadmap for fixes and kept people aware of what was going on. SDS has thanked us for our "patience" every day but not given one explanation why the servers can't handle the 5:30 PDT load or what they're doing to address it. I can't believe the video game press hasn't called SDS out like it did RP, this is a hot mess that is so much worse than any of their previous launches, and the worst experience I've ever had with a new game. @Adam_SDS_PSN, @Victor_SDS_PSN or @Collin_SDS_PSN and every other community relations staffer SDS have should be giving daily updates on the server situation and SDS needs to be held accountable.

Exactly my point earlier.... all companies (good or bad) screw up at some point... the responsible companies own up to mistakes, take actions, and communicate openly (in your example, CDPR owned the atrocious launch, approved and provided refunds, made numerous patches in a short span to address issues, and was in essentially hourly communication around the clock with the consumers).

SDS should be ashamed of how they’re handling this. Full speed ahead to 2nd Inning, nothing to see here! 🙄

SDS

I remember all the people that argued how awesome it would be when the game went multi-platform, because they’d have so much additional revenue to pour into the game...
Still waiting on that.

SDS

@rymflaherty_psn said in SDS response:

I remember all the people that argued how awesome it would be when the game went multi-platform, because they’d have so much additional revenue to pour into the game...
Still waiting on that.

The have the additional revenue. It’s just not getting put back into the product to make it functional.

SDS

I'm curious what type of communication people expect?

Do you want them to come out and say

"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".

Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers. They are not going to discuss compensation or remedies until the problems are resolved.

And this is not me defending them or excusing the inexcusable down times. It is honestly me being curious as to what type of communication would satisfy you?

SDS

Sds wants money nothing else. They don't care