With all the complaints going around the forums, whether it be hitting, pitching, fielding, etc., you never see a single community manager, moderator, or developer commenting on any thread. Even if it's a simple question that a developer could answer, you never see one.
I just don't understand how on their own community forums, we are all left to complain within ourselves. I understand chances are they look at the forum and certain threads, but i remember last year and especially in 18, you would see threads with developers commenting all the time, even if it was mostly Victor or Colin. Is the toxicity that drove them away? Toxicity of complaints would not be such a problem if they actually were transparent enough to tell us things outside of twitter.