How long does it take for a support ticket to get acknowledged by SDS?
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I accidentally posted this in the Diamond Quest forum, thought it would get more traction here:
I bought Santana during the flash sale yesterday, put me at 0 stubs. Thought I'd have a tiny bit of fun and put a sell order on my Aaron Ashby to buy a Chase Pack to try and get Griffey.
The Ashby sold, but I didn't get the stubs. I filed a ticket yesterday afternoon, and got an automated email but was just curious what everyone's experience has been on the amount of time it takes to get a response. Shouldn't have even tried for Griffey I guess.
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@wingspan1985_PSN Are you sure it actually sold? Have you looked in your active orders? Tickets can be anywhere from hours to months for a response, so really hard to say.
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Last year replies from SDS were pretty quick (within 48hrs), this year some have waited weeks, some even didn't get a response at all.
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Im 16 days into waiting right now with no response. Game glitched out after my 6-0 win last Weekend Classic and didn't give me my choice pack. Should be a pretty simple check and response from them. Crickets.
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@GoozeFn_PSN Yeah it sold when the servers where being a bit glitchy the first flash sale of the week. As the sold the game kinda lagged and it booted me from DD. I appreciate the help though, I did check my inventory to make sure I didn't still have him.
@JCoppock5_PSN That is exactly what it did for me when Ashby sold. Hope you can get your situation settled, a choice pack is a lot more stubs than Ashby.
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They have always been less than timely on some reports.
Here is hoping that the Mobile Game reports don't get funneled to the same Support team.
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@Dolenz_PSN Good to know, hoping I hear something by tomorrow. I know it isn't a crazy amount of stubs, but when you are stub broke 30k is a lot lol. I kinda forgot about the mobile game, good point you made as I hope they have a separate team for issues on that.
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They have always been less than timely on some reports.
Here is hoping that the Mobile Game reports don't get funneled to the same Support team.
They couldn't even properly allocate two dev teams. What makes you think they'll allocate two support teams? Come on, man.
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Put stub purchase issue in the subject, they will send techs to your house to help
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@DoIHearBossMusic_PSN They'd probably kick the front door down, lol.
