<![CDATA[How long does it take for a support ticket to get acknowledged by SDS?]]>I accidentally posted this in the Diamond Quest forum, thought it would get more traction here:

I bought Santana during the flash sale yesterday, put me at 0 stubs. Thought I'd have a tiny bit of fun and put a sell order on my Aaron Ashby to buy a Chase Pack to try and get Griffey.

The Ashby sold, but I didn't get the stubs. I filed a ticket yesterday afternoon, and got an automated email but was just curious what everyone's experience has been on the amount of time it takes to get a response. Shouldn't have even tried for Griffey I guess.

]]>https://forums.theshow.com/topic/83029/how-long-does-it-take-for-a-support-ticket-to-get-acknowledged-by-sdsRSS for NodeThu, 28 May 2026 16:38:36 GMTWed, 27 May 2026 22:31:51 GMT60<![CDATA[Reply to How long does it take for a support ticket to get acknowledged by SDS? on Thu, 28 May 2026 16:28:25 GMT]]>They have always been less than timely on some reports.

Here is hoping that the Mobile Game reports don't get funneled to the same Support team.

]]>https://forums.theshow.com/post/759257https://forums.theshow.com/post/759257Thu, 28 May 2026 16:28:25 GMT<![CDATA[Reply to How long does it take for a support ticket to get acknowledged by SDS? on Thu, 28 May 2026 12:35:30 GMT]]>@GoozeFn_PSN Yeah it sold when the servers where being a bit glitchy the first flash sale of the week. As the sold the game kinda lagged and it booted me from DD. I appreciate the help though, I did check my inventory to make sure I didn't still have him.

@JCoppock5_PSN That is exactly what it did for me when Ashby sold. Hope you can get your situation settled, a choice pack is a lot more stubs than Ashby.

]]>https://forums.theshow.com/post/759246https://forums.theshow.com/post/759246Thu, 28 May 2026 12:35:30 GMT<![CDATA[Reply to How long does it take for a support ticket to get acknowledged by SDS? on Thu, 28 May 2026 12:04:00 GMT]]>Im 16 days into waiting right now with no response. Game glitched out after my 6-0 win last Weekend Classic and didn't give me my choice pack. Should be a pretty simple check and response from them. Crickets.

]]>https://forums.theshow.com/post/759245https://forums.theshow.com/post/759245Thu, 28 May 2026 12:04:00 GMT<![CDATA[Reply to How long does it take for a support ticket to get acknowledged by SDS? on Thu, 28 May 2026 03:22:15 GMT]]>Last year replies from SDS were pretty quick (within 48hrs), this year some have waited weeks, some even didn't get a response at all.

]]>https://forums.theshow.com/post/759220https://forums.theshow.com/post/759220Thu, 28 May 2026 03:22:15 GMT<![CDATA[Reply to How long does it take for a support ticket to get acknowledged by SDS? on Thu, 28 May 2026 03:09:00 GMT]]>@wingspan1985_PSN Are you sure it actually sold? Have you looked in your active orders? Tickets can be anywhere from hours to months for a response, so really hard to say.

]]>https://forums.theshow.com/post/759219https://forums.theshow.com/post/759219Thu, 28 May 2026 03:09:00 GMT