How long does it take for a support ticket to get acknowledged by SDS?
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I accidentally posted this in the Diamond Quest forum, thought it would get more traction here:
I bought Santana during the flash sale yesterday, put me at 0 stubs. Thought I'd have a tiny bit of fun and put a sell order on my Aaron Ashby to buy a Chase Pack to try and get Griffey.
The Ashby sold, but I didn't get the stubs. I filed a ticket yesterday afternoon, and got an automated email but was just curious what everyone's experience has been on the amount of time it takes to get a response. Shouldn't have even tried for Griffey I guess.
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@wingspan1985_PSN Are you sure it actually sold? Have you looked in your active orders? Tickets can be anywhere from hours to months for a response, so really hard to say.
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Last year replies from SDS were pretty quick (within 48hrs), this year some have waited weeks, some even didn't get a response at all.
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Im 16 days into waiting right now with no response. Game glitched out after my 6-0 win last Weekend Classic and didn't give me my choice pack. Should be a pretty simple check and response from them. Crickets.
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@GoozeFn_PSN Yeah it sold when the servers where being a bit glitchy the first flash sale of the week. As the sold the game kinda lagged and it booted me from DD. I appreciate the help though, I did check my inventory to make sure I didn't still have him.
@JCoppock5_PSN That is exactly what it did for me when Ashby sold. Hope you can get your situation settled, a choice pack is a lot more stubs than Ashby.
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They have always been less than timely on some reports.
Here is hoping that the Mobile Game reports don't get funneled to the same Support team.
