How long does it take for a support ticket to get acknowledged by SDS?
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Last year replies from SDS were pretty quick (within 48hrs), this year some have waited weeks, some even didn't get a response at all.
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Im 16 days into waiting right now with no response. Game glitched out after my 6-0 win last Weekend Classic and didn't give me my choice pack. Should be a pretty simple check and response from them. Crickets.
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@GoozeFn_PSN Yeah it sold when the servers where being a bit glitchy the first flash sale of the week. As the sold the game kinda lagged and it booted me from DD. I appreciate the help though, I did check my inventory to make sure I didn't still have him.
@JCoppock5_PSN That is exactly what it did for me when Ashby sold. Hope you can get your situation settled, a choice pack is a lot more stubs than Ashby.
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They have always been less than timely on some reports.
Here is hoping that the Mobile Game reports don't get funneled to the same Support team.
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@Dolenz_PSN Good to know, hoping I hear something by tomorrow. I know it isn't a crazy amount of stubs, but when you are stub broke 30k is a lot lol. I kinda forgot about the mobile game, good point you made as I hope they have a separate team for issues on that.
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They have always been less than timely on some reports.
Here is hoping that the Mobile Game reports don't get funneled to the same Support team.
They couldn't even properly allocate two dev teams. What makes you think they'll allocate two support teams? Come on, man.
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Put stub purchase issue in the subject, they will send techs to your house to help
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@DoIHearBossMusic_PSN They'd probably kick the front door down, lol.
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@DoIHearBossMusic_PSN This made me laugh...but it's true. If it involved the MTX store they'd be all over it...if it's "just" a gamebreaking bug, you might hear back within a few weeks.
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Just got an email that the stubs were added back. Checked my account and they are there, so thanks Manny, appreciate all the help from everyone too.
