Does SDS realize we are human beings?
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@Dolenz_PSN said in Does SDS realize we are human beings?:
I think it is my 20 plus years in IT Support bubbling up inside me now that I am retired. I always enjoyed trying to track down the "why" of issues.
Other than the one game with another user ID I don't know, can you see why I would be banned for life of the game?
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Im starting to maybe figure this out fellas. Need to look at a few mote things/ Will get back to you
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This whole fiasco smells fishy to me. Like doping in sports, the cheaters are always a step ahead of the testers. I wonder if bad actors are hijacking others' accounts somehow...
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@RAM08210_MLBTS said in Does SDS realize we are human beings?:
@Dolenz_PSN said in Does SDS realize we are human beings?:
I think it is my 20 plus years in IT Support bubbling up inside me now that I am retired. I always enjoyed trying to track down the "why" of issues.
Other than the one game with another user ID I don't know, can you see why I would be banned for life of the game?
I can't see anything obvious in your account after taking a quick glance. There are no 0-0 games in your log so I would not think it would be about Win trading. Unless SDS has some other tip off that they use.
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So I looked at all my 0-0 games in my play log. EVERY single game with a 0-0 score involved a player who went 12-0 without throwing a pitch! One of them had 16 wins in a row with 0 pitches thrown. One player had 14 game sin a row against the same team. So I'm guessing that maybe if we "played them" then we are attached to them. That doesn't explain how they matched up with my team. One game happened while I was at work, one while i was at the movies, and 5 games when i was out of the country.
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@NashBoxTwenty_XBL said in Does SDS realize we are human beings?:
So I looked at all my 0-0 games in my play log. EVERY single game with a 0-0 score involved a player who went 12-0 without throwing a pitch! One of them had 16 wins in a row with 0 pitches thrown. One player had 14 game sin a row against the same team. So I'm guessing that maybe if we "played them" then we are attached to them. That doesn't explain how they matched up with my team. One game happened while I was at work, one while i was at the movies, and 5 games when i was out of the country.
I'd say compile all of that data and submit it to SDS with those user names and screenshots and such. Then if that does not work post it here and on reddit and try to make it a big deal.
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@SaveFarris_PSN said in Does SDS realize we are human beings?:
Humans use paragraphs.
I feel for your plight, but message boards are not the most efficient customer service mode of communication. Bug Reports have always been my best bet.
Man honestly I feel him. I have tried everything I can to get a hold of someone. I got a ban as well, and for something I 100% did not do. So maybe. Just maybe this will get seen by someone at SDS. I pray so because I have played this game for 10+ years. I don’t really play anything besides MLBTS. I am hopeful they will right the wrongs, and reinstate our accounts, but at this point I just want to have a legit conversation with a human being. I don’t think that’s a lot to ask considering the thousands I have spent on the game and stubs through the years. If SDS does see this please reach out.
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@SlammedOnTarmcs_XBL said in Does SDS realize we are human beings?:
@RAM08210_MLBTS said in Does SDS realize we are human beings?:
@mrwonderful95 said in Does SDS realize we are human beings?:
What did you get banned for?
The ban is what others have reported since Monday on here. Win Trading/Account Sharing in the Battle Royale game mode. Never played in BR program and everything is offline. There is a suspicious user who played a game on my account, on rookie lever v CPU and lost 1-0, but other than that nothing else. I have no idea who this is and couldn't find this person when I clicked on their link.
As bad as it is, there’s no way they aren’t seeing it. Discussions about this have been at the top of 2 or 3 different boards since Monday evening and still nobody has gotten more than an Auto generated email. I’m not sure what we can do if SDS doesn’t even have the decency to have a real person work on it. People are still blaming mini seasons. Honestly if it was that I’m not sure why we would all get a response saying BR. Either there’s a lot of people lying on here which I don’t want to believe or the truly is a massive bug that needs to be corrected. I hate to do it but I’ve made the decision that im giving SDS a week to rectify the issue, and after that I’ll just file a chargeback with my bank. For the game, every stub purchase I’ve made. Not that it will make a difference to them but I can’t support a company that fails to support the people that keep them in business
@Dolenz_PSN said in Does SDS realize we are human beings?:
The problem is that they are human beings too. I can only imagine from working in Tech Support almost my entire career that they are desperately overworked. You have people who just submit their ticket over and over again clogging up support queues and making their job harder and delaying support for those who need it. Customer Support is almost always understaffed and overworked.
When it comes to Win Trading, almost everyone I have seen who reported it had multiple 0-0 games in their game logs. I do not see any of that for you so I am not sure why you would have been flagged. The only people who could answer is SDS.
On the other side of their explanation is account sharing. I am not sure how that would be detected, short of the same account logging in from 2 IP addresses long distances apart.
I have multiple 0-0 games in my log. I however did not compete in any of them. It may be similar to the extra innings mode from last year where it would match you with a random, but real DD team. One guy on twitter got his ban reversed and it his log looked almost identical to mine. So I’m going to assume that we get it reversed because no way they unban some all the while I have the same issue with the same components and have my ban kept in place. So I’m holding out hope that there are just hundreds of cases they’re working through.
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@Dolenz_PSN said in Does SDS realize we are human beings?:
@ChuckCLC_PSN said in Does SDS realize we are human beings?:
That link was to a CPU game. Why would that make a difference. I quit out of those all the time.
The team listed as CPU is The Eagles and that is SLAMMEDONTARMCS team. His opponent was Touchemall44 with the team name the Pelicans, which I don't believe is a Mini Season Team name.
Also at the bottom of the log it says
Blank Canvas (5279 ft elevation)
Hitting Difficulty is All-Star.
Pitching Difficulty is All-Star.
2023 Online GameI don't believe Conquest or Mini Seasons are flagged as 2023 Online Games.
Could SDS's system be reporting these incorrectly? Possibly. Could the account have been hacked? Maybe. It will be hard to prove one way or another.
Dude….that’s me….and I can assure you I didn’t play him. So me and him both got banned. We played against each other. I never knew dude until I got on these forums trying to figure out why I was banned. This is crazy. That just shows even more that this is absolutely bogus.
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@SuntLacrimae50_MLBTS said in Does SDS realize we are human beings?:
This whole fiasco smells fishy to me. Like doping in sports, the cheaters are always a step ahead of the testers. I wonder if bad actors are hijacking others' accounts somehow...
Man I swear I thought about that. Because the time stamps on my game logs make 0 sense. I was either A. Asleep or B. Out of town.
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@SuntLacrimae50_MLBTS said in Does SDS realize we are human beings?:
This whole fiasco smells fishy to me. Like doping in sports, the cheaters are always a step ahead of the testers. I wonder if bad actors are hijacking others' accounts somehow...
That thought came to my mind as well tbh. Question for anyone that got banned, do any of you have 2FA turned on? Because its monumentally more likely for someone to get hacked if its off
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@the_dragon1912 said in Does SDS realize we are human beings?:
@SuntLacrimae50_MLBTS said in Does SDS realize we are human beings?:
This whole fiasco smells fishy to me. Like doping in sports, the cheaters are always a step ahead of the testers. I wonder if bad actors are hijacking others' accounts somehow...
That thought came to my mind as well tbh. Question for anyone that got banned, do any of you have 2FA turned on? Because its monumentally more likely for someone to get hacked if its off
I feel its not my job to keep from being hacked. Not throwing shade just saying thats not my job. my job is to play the game for enjoyment
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@NashBoxTwenty_XBL said in Does SDS realize we are human beings?:
@the_dragon1912 said in Does SDS realize we are human beings?:
@SuntLacrimae50_MLBTS said in Does SDS realize we are human beings?:
This whole fiasco smells fishy to me. Like doping in sports, the cheaters are always a step ahead of the testers. I wonder if bad actors are hijacking others' accounts somehow...
That thought came to my mind as well tbh. Question for anyone that got banned, do any of you have 2FA turned on? Because its monumentally more likely for someone to get hacked if its off
I feel its not my job to keep from being hacked. Not throwing shade just saying thats not my job. my job is to play the game for enjoyment
I agree but not having 2FA on these days is silly. Is just an annoying text message
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I am just going to play with the handle and not buy stubs. It is a loss at this point per the show zone.
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@RAM08210_MLBTS said in Does SDS realize we are human beings?:
I am just going to play with the handle and not buy stubs. It is a loss at this point per the show zone.
Play with the handle?
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@Touchemall44_PSN said in Does SDS realize we are human beings?:
@Dolenz_PSN said in Does SDS realize we are human beings?:
@ChuckCLC_PSN said in Does SDS realize we are human beings?:
That link was to a CPU game. Why would that make a difference. I quit out of those all the time.
The team listed as CPU is The Eagles and that is SLAMMEDONTARMCS team. His opponent was Touchemall44 with the team name the Pelicans, which I don't believe is a Mini Season Team name.
Also at the bottom of the log it says
Blank Canvas (5279 ft elevation)
Hitting Difficulty is All-Star.
Pitching Difficulty is All-Star.
2023 Online GameI don't believe Conquest or Mini Seasons are flagged as 2023 Online Games.
Could SDS's system be reporting these incorrectly? Possibly. Could the account have been hacked? Maybe. It will be hard to prove one way or another.
Dude….that’s me….and I can assure you I didn’t play him. So me and him both got banned. We played against each other. I never knew dude until I got on these forums trying to figure out why I was banned. This is crazy. That just shows even more that this is absolutely bogus.
Ok. So this is what I'm SEEING. Not saying it's what happened; but what you see with the naked eye.
Two people that got banned for win sharing happen to come on the forum complaining that they never players BR. But their game summaries show that they BOTH played each other multiple times.
So one of two things happened: Someone hacked the accounts of two seperate people and they made it look like they played each other OR one person made two SEPERATE accounts, someone had the one account match up with the second account MULTIPLE times in a row to go 12-0, and SDS caught them and banned BOTH accounts.
Again, if this is an error on SDS's part; then I hope you get it resolved.
However if it's the latter, which from what I've seen happen in the past, someone tried to get away with something and got caught.
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@RAM08210_MLBTS said in Does SDS realize we are human beings?:
@mrwonderful95 said in Does SDS realize we are human beings?:
What did you get banned for?
The ban is what others have reported since Monday on here. Win Trading/Account Sharing in the Battle Royale game mode. Never played in BR program and everything is offline. There is a suspicious user who played a game on my account, on rookie lever v CPU and lost 1-0, but other than that nothing else. I have no idea who this is and couldn't find this person when I clicked on their link.
Darn, im sorry about that. I hope they fix this. Seems like a lot of people are being banned for no reason. Seems a tad excessive considering you’re paying for the game and can’t play. Hopefully they resurrect you soon.
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@X-FREEZE-OFF-X_PSN said in Does SDS realize we are human beings?:
@Touchemall44_PSN said in Does SDS realize we are human beings?:
@Dolenz_PSN said in Does SDS realize we are human beings?:
@ChuckCLC_PSN said in Does SDS realize we are human beings?:
That link was to a CPU game. Why would that make a difference. I quit out of those all the time.
The team listed as CPU is The Eagles and that is SLAMMEDONTARMCS team. His opponent was Touchemall44 with the team name the Pelicans, which I don't believe is a Mini Season Team name.
Also at the bottom of the log it says
Blank Canvas (5279 ft elevation)
Hitting Difficulty is All-Star.
Pitching Difficulty is All-Star.
2023 Online GameI don't believe Conquest or Mini Seasons are flagged as 2023 Online Games.
Could SDS's system be reporting these incorrectly? Possibly. Could the account have been hacked? Maybe. It will be hard to prove one way or another.
Dude….that’s me….and I can assure you I didn’t play him. So me and him both got banned. We played against each other. I never knew dude until I got on these forums trying to figure out why I was banned. This is crazy. That just shows even more that this is absolutely bogus.
Ok. So this is what I'm SEEING. Not saying it's what happened; but what you see with the naked eye.
Two people that got banned for win sharing happen to come on the forum complaining that they never players BR. But their game summaries show that they BOTH played each other multiple times.
So one of two things happened: Someone hacked the accounts of two seperate people and they made it look like they played each other OR one person made two SEPERATE accounts, someone had the one account match up with the second account MULTIPLE times in a row to go 12-0, and SDS caught them and banned BOTH accounts.
Again, if this is an error on SDS's part; then I hope you get it resolved.
However if it's the latter, which from what I've seen happen in the past, someone tried to get away with something and got caught.
Man I can assure you that if I had done ANYTHING wrong you would not see me wasting my time on here, I think I see what you’re saying though. My account being hacked seems like the only logical explanation at this point. I hope that is not the case because I know that I will probably not get a fair opportunity to prove that I was indeed not even at my house during those time stamps. I was thinking it may something similar to the extra innings mode last year where it would match you up with random, real, offline DD squads. Your theory makes more sense though. If anyone has any ideas on how to talk to an actual human, or generate a real response please reach out to me. Thanks.
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That is the main issue, we don’t have anyone to speak with and no responses to tickets submitted. I’m hoping to hear something more substantial but I doubt it.
