SDS response
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And yes, whoever said they should pause all timed-online DD stuff is absolutely correct. Freeze 1st Inning and delay the rollout of 2nd Inning.
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I love the game. All I want is a response to my ticket. They don't even need to fix the problem right away, but AT LEAST acknowledge back to me to confirm the bug and that they will eventually give me my stubs back. Lack of communication is pathetic and unprofessional.
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@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers.
I want them to apologize and take responsibility. I want them to share their plan to make things right.
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@theronjvr_psn said in SDS response:
@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers.
I want them to apologize and take responsibility. I want them to share their plan to make things right.
The Orioles will win the World Series before that happens.
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@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers. They are not going to discuss compensation or remedies until the problems are resolved.
And this is not me defending them or excusing the inexcusable down times. It is honestly me being curious as to what type of communication would satisfy you?
It's called taking responsibility...
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@dolenz_psn said in SDS response:
I'm curious what type of communication people expect?
Do you want them to come out and say
"Yeah, our servers are awful. We are trying every night to resolve the issues to the best of our ability but at this time we have no estimate on when they will be 100% working".
Will that make you feel better? Will it just upset you more? They can't give you answers they don't even know yet and they are not going to go into technical details about the servers. They are not going to discuss compensation or remedies until the problems are resolved.
And this is not me defending them or excusing the inexcusable down times. It is honestly me being curious as to what type of communication would satisfy you?
Any good company that employs any one with decent PR experience would tell you :
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Acknowledge the problem. It will also help angry people reposting the same problems over and over since we'd know they are aware of them. Provide a simple list.... (That's Easy)
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Show empathy and say you're sorry. At least it would help the tone of certain post around here... If I'm ignored, I'm angry and I'm direct... If I feel someone cares, I'll be open to discussion... (That's also really easy)
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Show your roadmap. Tell your customer what you will fix and explain what you won't fix. If possible provide a timeline, but at least let people know your priority... E.g.
- Server problem are a top priority,
- RTTS Equipments will be fixed priority #2,
- Having more than one Ballplayer in RTTS isn't feasible this year but will be addressed in 2022,
- Custom Music in "sound of the Show" isn't a priority, it won't be planned in a near future,
- etc...
(That requires a bit of planning... But It's been 3 weeks, they should have a roadmap by now)
If they do that, it's basic, simple communication. Instead of writing/reading hundreds of post, at least we'd know their plan and what to expect... It would solve probably 50% of the topics on this forum.
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@chrohandhaivey said in SDS response:
No lie, this has been the worst experience ever. They make it a point to say their goal is to make the bosses achievable for every player, then they launch with setting the xp way too high for the amount of xp given, and decide to give double xp too late when the average player gets consistently screwed by the server crashes so they won’t be able to catch up. I’ve worked as hard as I can to catch up, but I have an hour or two per night tops for gaming (I’m a teacher, coach soccer, and have a wife and toddler). Then there’s many nights like tonight when I spend the majority of my available time playing a long play vs. cpu against San Diego for the player program, just to lose out on the 10k+ xp and the program progress due to server issues. So my entirety of my available gaming time tonight was lost and gained me nothing even though I spent it playing the game.
And rather than be a responsible company and take actions and communicate with the consumers, they’ve gone dead silent. Unfortunately, SDS would rather cover their eyes and ears, just cruise on ahead without caring, and let the epeeners do the talking for them (“I should’ve had 6.8m xp and 4 99 overalls by now if they didn’t steal my xp path bro, it’s not hard. I’ve put 413 hours into the game and completed every possible bit of content available, stop whining!”).
Honestly, it’s the flat worst that I’ve ever seen a company react to an atrocious launch with many awful decisions (and I was there for the original Final Fantasy XIV launch....). Given how nothing has been addressed and I have no hope of being able to finish out this program in time with these nightly issues, I’ve lost complete faith in SDS.
They made The Show 20 so good last year and we may be witnessing now the reason why they just went all out for the fans last year. I don’t know if it will ever be the same or CAN ever be the same. Maybe the move to other systems will ultimately ruin the game. I hope not but month 1 hasn’t been a good showing for SDS.
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@jipp84_psn said in SDS response:
@chrohandhaivey said in SDS response:
No lie, this has been the worst experience ever. They make it a point to say their goal is to make the bosses achievable for every player, then they launch with setting the xp way too high for the amount of xp given, and decide to give double xp too late when the average player gets consistently screwed by the server crashes so they won’t be able to catch up. I’ve worked as hard as I can to catch up, but I have an hour or two per night tops for gaming (I’m a teacher, coach soccer, and have a wife and toddler). Then there’s many nights like tonight when I spend the majority of my available time playing a long play vs. cpu against San Diego for the player program, just to lose out on the 10k+ xp and the program progress due to server issues. So my entirety of my available gaming time tonight was lost and gained me nothing even though I spent it playing the game.
And rather than be a responsible company and take actions and communicate with the consumers, they’ve gone dead silent. Unfortunately, SDS would rather cover their eyes and ears, just cruise on ahead without caring, and let the epeeners do the talking for them (“I should’ve had 6.8m xp and 4 99 overalls by now if they didn’t steal my xp path bro, it’s not hard. I’ve put 413 hours into the game and completed every possible bit of content available, stop whining!”).
Honestly, it’s the flat worst that I’ve ever seen a company react to an atrocious launch with many awful decisions (and I was there for the original Final Fantasy XIV launch....). Given how nothing has been addressed and I have no hope of being able to finish out this program in time with these nightly issues, I’ve lost complete faith in SDS.
They made The Show 20 so good last year and we may be witnessing now the reason why they just went all out for the fans last year. I don’t know if it will ever be the same or CAN ever be the same. Maybe the move to other systems will ultimately ruin the game. I hope not but month 1 hasn’t been a good showing for SDS.
‘20 was hot garbage, if not for ‘18 it would easily be the worst version of Diamond Dynasty ever. The thing that annoys me is that these issues occur and in many cases recur each year. SDS always takes the same line of seeming to do nothing or close to nothing while mostly remaining silent except for a few generic prepared statements on social media that explain nothing.
The game is a limited time offering, which is really only designed to be relevant for 8-9 months. When 2-3 months are taken away with server errors and tinkering with gameplay from patch to patch, it’s unacceptable to me.
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Wow! I didn't think my sarcastic topic would generate near as much as it has. Listen I started this thread for one simple point, to show the hypocrisy at SDS. They were willing to comment on easy fixable things, like which UI is better, and by the way I don't even know what the F they were talking about; however, when it came to the sever issues/people losing stubs/cards/TA vouchers being lost due to server malfunction, it was crickets. My general feeling was if your company is going to comment on posts, respond to all of he posts, even the difficult ones. Of course I want the game to be fixed and running smoothly, I also want to be able to play it w/o wondering when I will lose my progress for something out of my control. Listen we all know the issues; however, if SDS would just be open and honest about what they are doing, there would be a lot less anger and hostility as a previous poster mentioned. Interestingly enough, did anyone notice Victor posted a thread about the sever about 30 minutes after this thread went up.
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@chrohandhaivey said in SDS response:
No lie, this has been the worst experience ever. They make it a point to say their goal is to make the bosses achievable for every player, then they launch with setting the xp way too high for the amount of xp given, and decide to give double xp too late when the average player gets consistently screwed by the server crashes so they won’t be able to catch up. I’ve worked as hard as I can to catch up, but I have an hour or two per night tops for gaming (I’m a teacher, coach soccer, and have a wife and toddler). Then there’s many nights like tonight when I spend the majority of my available time playing a long play vs. cpu against San Diego for the player program, just to lose out on the 10k+ xp and the program progress due to server issues. So my entirety of my available gaming time tonight was lost and gained me nothing even though I spent it playing the game.
And rather than be a responsible company and take actions and communicate with the consumers, they’ve gone dead silent. Unfortunately, SDS would rather cover their eyes and ears, just cruise on ahead without caring, and let the epeeners do the talking for them (“I should’ve had 6.8m xp and 4 99 overalls by now if they didn’t steal my xp path bro, it’s not hard. I’ve put 413 hours into the game and completed every possible bit of content available, stop whining!”).
Honestly, it’s the flat worst that I’ve ever seen a company react to an atrocious launch with many awful decisions (and I was there for the original Final Fantasy XIV launch....). Given how nothing has been addressed and I have no hope of being able to finish out this program in time with these nightly issues, I’ve lost complete faith in SDS.
When SDS says all the rewards are achievable by everyone. What they mean is you can go buy stubs with real money and then use those stubs to buy bosses and other things on the marketplace. I mean really that is their end goal here. They don't care about providing a solid game experience. They just want to become the next EA.
I was able to finish the 1st inning program. Only because of some family issues, I took some time off work and have a lot of free time right now. Since the 16th (early access) and including grinding during the double XP. It took me over 100 hours to unlock every tier. Your casual gamer, will only be able to spend maybe a quarter or that time playing the game.
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