Still no PS5 upgrade/download
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@dolenz_psn said in Still no PS5 upgrade/download:
@t2mutch_mlbts said in Still no PS5 upgrade/download:
Physical copy upgrade worked for me, but if unopened, I would recommend returning and just buying digital copy. It is very annoying moving the physical disc between an old ps4 and the new ps5 each time I play. Description says full game download, so didn't think would need the disc constantly.
Yeah, I don't think a lot of people realize that the disc is still required even if you download the PS5 version.
No most people know that. It’s just not working like it is supposed to. I spent 3 hours with Sony support chat going through every trouble shooting thing they had with no results to be able to download the PS5 version like the JR version was supposed to do. They gave me a last ditch thing and said that should fix it. Thanks and bye. Which of course it didn’t work.
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Should we return our games and just buy the PS5 version? Its annoying but that is where I am at... Will SDS take care of the people with issues
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So far SDS has ignored 3 support tickets I have opened on this issue, so really not inspired that they will do anything. Think they are hoping that everyone will just rebuy the PS5 version and stop bothering them.
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I can't get my ps5 version either! pre-ordered physical copy Jackie Robinson Deluxe Edition.
I feel like the problem is that I put the disc in and unknowingly copied the game(ps4 version). Then proceeded to use the redemption code so all the content went to the ps4 game potentially eliminating the ps5 content download and all?!!!
I wonder if those who just put the redemption code in without pre-installing the ps4 version via disc got the ps5 download with no issues?
If so very nice of them to include detailed instructions for ps5 users!!!! This is probably an issue created by not allowing the PS5 upgrade to all purchasers(standard) or just keeping the 2 versions completely separate purchases!
Please help SDS! Please help Playstation!! We paid $100 plus for a PS5 game we can't use!
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Nope I put in the PS 5 code first and then downloaded the game and NOTHING! Also got the XP to get the first inning boss and it didn’t give me a pack... SDS REALLY NEEDS TO GET THEIR Sh*t together this year
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@t2mutch_mlbts said in Still no PS5 upgrade/download:
Physical copy upgrade worked for me, but if unopened, I would recommend returning and just buying digital copy. It is very annoying moving the physical disc between an old ps4 and the new ps5 each time I play. Description says full game download, so didn't think would need the disc constantly.
did you redeem your code 1st or put the disc in 1st?
I put the disc in 1st like an idiot and downloaded the ps4 version unknowingly and then used the redemption code which I'm starting to think applied all the content to the "different" game version, perhaps eliminating the ps5 content and download?
just wondering how you were successful?
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I put the code in first and then installed the PS4 version and I still cannot get the PS5 version.
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@sporky4242_psn said in Still no PS5 upgrade/download:
I put the code in first and then installed the PS4 version and I still cannot get the PS5 version.
Same I can’t get it pleas help sds
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Are there step for step instructions for installing? It would seem to me that you would put the codes in after you download the game, but if the installs says otherwise.
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When I tried to download it it ended up downloading the beta instead for the ps5 version
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Got my disk and got home. Seems to be just installing the ps5 version automatically. So nvm about my post above. Guess this just effects people with the ps4 version.
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I can only suggest one thing cause SDS or Sony cannot fix this HUGE bug, cause thats what it really is a flaw that can only be fixed by SDS studios. Huge mistake putting both games on 1 disc. What i suggest is return the Jackie Robinson disc and exchange it for the PS5 standard, redeem your Jackie entitlements first and your retailer should be able to let you exchange the disc with a $15 difference cause your buying the ps5 version which is $10 more but they will let u keep the hat
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Same here, I put the disc and can't download the PS5 version, when I'm in the hub it says "PS5/FULL/BETA TECH TEST" but when I downloaded it it only gave me the beta and not the full game. I don't know what to do and this is really annoying
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How do you get to the hub? You mean the 3 dots on the right hand side?
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@mreverythingbaby said in Still no PS5 upgrade/download:
How do you get to the hub? You mean the 3 dots on the right hand side?
Yes, just click on the 3 dots and there's a menu
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Same here. PS5 is nowhere to be found.
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I can't get the PS5 version either, only let me pick the PS4 and PS5 Beta Tech Test. I'm pissed off.
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@sporky4242_psn said in Still no PS5 upgrade/download:
So far SDS has ignored 3 support tickets I have opened on this issue, so really not inspired that they will do anything. Think they are hoping that everyone will just rebuy the PS5 version and stop bothering them.
Same here.
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@mreverythingbaby said in Still no PS5 upgrade/download:
Should we return our games and just buy the PS5 version? Its annoying but that is where I am at... Will SDS take care of the people with issues
Well since we still had not received any guidance for our issue, I have until today according to my receipt at GameStop to get full refund return. I am taking my JR physical disk back in and switching to the PS5 disk. Likely the best option.
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@dolenz_psn said in Still no PS5 upgrade/download:
@t2mutch_mlbts said in Still no PS5 upgrade/download:
Physical copy upgrade worked for me, but if unopened, I would recommend returning and just buying digital copy. It is very annoying moving the physical disc between an old ps4 and the new ps5 each time I play. Description says full game download, so didn't think would need the disc constantly.
Yeah, I don't think a lot of people realize that the disc is still required even if you download the PS5 version.
I did that but it only gives me the option of full game ps4 or tech test ps5
