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@manu__sds_mlbts The Companion App still shows my account as restricted, and at this point it’s getting pretty hard not to be frustrated.

First, credit where it’s due: the app itself is working great. This isn’t an app problem. This is an SDS problem. Something on the backend is restricting accounts without notice, explanation, or apparently any response to support tickets. Mine has been sitting for two days now.

I know one of the devs occasionally pops into these forums asking for information on issues, and that’s appreciated. Even if SDS as a company has been completely silent on these restrictions, it’s clear at least somebody is listening.

What makes this especially maddening is that while legitimate marketplace users are getting restricted, the activity everyone associates with bots appears to be happening in plain sight. Sponsorships suddenly selling 60 times a minute instead of 3 times an hour. Cards going from a handful of sales a day to dozens a minute. Orders changing so fast that listings barely appear before they’re undercut again.

Try to jump into one of those markets and it’s like you’re playing whack-a-mole against someone with a machine gun.

If the goal was stopping bots, banning active marketplace users doesn’t seem like it’s accomplishing that. The bots are apparently still drinking everyone’s milkshake.

At this rate, maybe SDS will start banning people for hitting too many home runs. “Congratulations, your account has been restricted for excessive engagement.”

Nobody expects an apology. Nobody expects SDS to suddenly acknowledge years of bot complaints. But it would be nice to see one of three things happen:

1. Reverse these restrictions if they’re catching legitimate players.
2. Respond to support tickets.
3. Clearly explain what marketplace or app behavior can trigger a restriction.

The only guidance I’ve ever seen is don’t use automated tools or third-party apps, which I’ve never done.

It’s wildly unfair to restrict people for trying to play the game, especially while the activity these restrictions are supposedly targeting appears to be continuing uninterrupted.

I also feel bad for the sds employees that I’ve seen pop their head up to communicate issues or respond to problems. I can’t imagine how embarrassing and downright humiliating it must be to work on a game that has so many unbelievable problems. New problems coming up daily! I agree, it’s upsetting when I hear my 11yo and his friends talking about all the problems this game has and saying it’s made by idiots and how they didn’t even know that something can be sold to consumers in such a broken state and remain broken all the time. I’ve tried to explain to them it’s not the people actually working on the game, it’s the people that they work for that decide what/when things get fixed and for reasons unknown, they just don’t want to fix the game. It is totally sad how great this game was and still could be and the way it’s letting so many loyal fans down. I agree. The way they dropped this pos on the community and ignore all the fans begging for them to fix things is a disgrace.

@NOWLTZKI_MLBTS How about giving all the people who have been out for the last 12 hours 100k free stubs!

made me lol FR

@Manu__SDS_MLBTS theres been some sort of restriction put on users making a lot of market transactions on the app. The message literally says “account is restricted”. Please fix this asap. If there are going to be limits to buy/sell orders volume wise or time wise you guys should make that clear so users playing by the rules don’t get punished. Without any kind of notice, the most active marketplace users are getting shadow banned on the app and that sucks. If you guys could act quickly on this it would be appreciated. At this point, many of your most engaged players are banned from using the app. Plz fix.

@Manu__SDS_MLBTS not sure if it’s more annoying for you or me to keep tagging you on posts asking for my account to be reviewed and unbanned from the app marketplace. My support ticket has gone unanswered 5 days.

It doesn’t feel good to realize you’ve spent so much time on a game that’s made by a company that takes its players for granted. They will keep doing what they do, which is nothing. They aren’t going to say anything and they aren’t going to do anything. If they do, surely it will be the wrong thing to do that won’t benefit anyone. At this point, they are just running a business, not making a game. They don’t care if people are happy playing the game or not. The greed and betrayal they show to their loyal players is astonishing. Trumpian.

@Manu__SDS_MLBTS I got the 6.4.6 update about 14 hours ago and it was working really well! Buy/sell orders, navigating through marketplace listings and marketplace history was seamless. Best experience I’ve had in the few months of using the app - by far! 14 hours later, not so much. Everything is massively slowed down and fetching data lags for everything. Still an improvement from the previous version but that’s not saying much. I hope to see a new update or announcement soon on a fix. Thanks

@Manu__SDS_MLBTS thanks for the reply! I figured as much because every time you pop up, things get fixed. So, I’m hearing I just need to wait longer. I filled out a pretty detailed support ticket. Well, thanks the stuff you do do.

Update: 2 minutes later, the app is working. Hopefully it continues. Something definetly going on with that notice tho…

I got a notice earlier to update the app version I was using is unsupported. I updated. It worked fine for a little bit and now I’m getting the same pop up that the version is unsupported and I do not see another update in the App Store. To be clear, the app is unusable atm. I’m using 7.5.4 on iOS. 6/5 @ 6pm PT.