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@jabolof27_psn said in PSA: Don't Link both PS and XBOX Accounts!:

Yea same here. I’m pissed right now about it too. I had been grinding team affinities and was was making stubs so I could do collections. Had almost 200,000. Now everything is gone. Also can’t unlink my accounts so I literally have to start all over. I think SDS should find a way to make this up to players. Or at least some kind of Twitter post/update as to what’s going on.

I can't even unlink. And when I log into my PSN account via mobile, it prompts me with two accounts worth of progress. When I choose the older one, it says 'problem linking account'. Submitted a ticket as well, so angry. What a mess.

I don’t understand how my The Show account has all my progress whereas the Xbox/PS login credentials have no progress. You’d think it’d just be easy for them to relink the legacy data back to the game.

Yep, I posted in other threads. But add me to the list. This is terrible, and no response from SDS on any thread.

@kyllin_mlbts said in Linked account on The Show website; lost game progress:

@jlafontnyc_xbl said in Linked account on The Show website; lost game progress:

@kyllin_mlbts said in Linked account on The Show website; lost game progress:

I completely agree, the PS4 and PS5 should be synced up automatically. It's the same system, same controller, same psn account. There should be a simple way to do that for now and worry about the xbox stuff later.

I only got it for Xbox this year lol. So I need an Xbox solution! Lol. I bought a series X specifically for the show. Well also because I want to play Halo this year too.

I hear ya. I just decided to check it out on my xbox series x just because it was part of gamepass and I wanted to see if it looked the same between the 2 new systems. That was dumb.

Same. PlayStation is my primary console, but I wanted to try it on my Xbox i use for Gamespass. Biggest mistake ever, but figured since they advertised cross-platform progression, it would be pretty sweet.

@kyllin_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:

How can I carry over my progress from the website, back to my PS5? My PS5 appears to be linked to my xbox which was just the free gamepass version. My ps5 had all my preorders and progress. If i log into my website account, I see all my stuff. How the heck do I get that back to my PS5? I'm stuck in the unlink/connected loop. There is no unlink option on the PS5 or Xbox, just link.

I’m curious as well. I can’t unlink, stuck in the loop.

Happened to me too, sorry you’re dealing with it as well. This really hurts us when trying to get the Giambi unlock. They need to add extra days so we can finish the grind once our stuff is back!

@sobay310_psn said in PSA: Don't Link both PS and XBOX Accounts!:

Spent even more time this morning going through the PlayStation support chat. This is what I was told:

"After doing a further research I noticed that MLB the Show already confirm there has been some users experiencing this type of issues; however they are already working on a fix to have this sorted out as soon as possible."

They also declined my request for a refund. Basically every incentive we had for pre-ordering the game has been wasted. Not everyone wants their money back, and if SDS would just respond with an update say "Sorry, we're working on it, we screwed up" then I wouldn't either. You know the service is bad when I'm googling how to start one of those stupid petitions or the costs associated with a class action lawsuit. Seriously, SDS, put us out of our misery already.

Haha, i was googling the same thing earlier. Sad isn’t it? My ticket hasn’t even been responded to yet. I’ve even sent updates. Terrible customer experience. I regret pre-ordering, unsure if this is my last The Show game at this point.

@jedgarallanpwn_xbl said in Linked account on The Show website; lost game progress:

I lied, now I am getting a "Platform Exclusivity" error when trying to link.

I saw the same thing

@bhazlewood_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:

@plaxus42_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:

@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:

@gigemaggs99_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:

Seems like another option would be to see their server time stamps and out data, stubs, collection books etc. Then have us erase/unlink/clear start over whatever you want to call it and have us start from scratch. Then award us back the items we've earned or in case of pre-order bonus, give them back.

I see it could be an issue deleting everyone's accounts and starting over as those that paid for the FULL BLOWN expensive version would feel cheatd that every gets those rewards too, I don't want anything I didn't pay for, but I'd rather not loose the things I did and also the progress I've made.

I bought the middle of the road pre-order PS5 version (if that matters).

On PS4 all my collection and items are showing up, currently it shows I have around 40,000 stubs from playing, would be nice to not loose those stubs along with the items in my collection book.

Are your stubs and collection showing in the marketplace through the website? I see stuff on my PS4, nothing on PS5 or XBOX and nothing on the website.

My Stubs and collection that I accumulated before Tuesday are showing on the website. Nothing on PS4 or PS5 or XBOX. I am logged in with my MLBTS account to see this.

On the Show Account Dashboard - under Link Accounts:
The Show - Connected (Current Session)
PSN - Not Connected
XBOX - Not Connected

Prior to this morning (when I assume they attempted to fix or did a partial fix) the PSN and XBOX were connected and The Show account was Not Connected.

Same thing for me. And the response to my ticket was a convoluted "here's how to link your accounts" message. Trying to connect an account gives me an error about platform exclusivity.

I had the same platform exclusivity error when I followed their instructions. At least you had them answer your ticket. I’m still waiting for the canned response.

@bhazlewood_psn said in Linked account on The Show website; lost game progress:

@naptownwolf_mlbts said in Linked account on The Show website; lost game progress:

@bhazlewood_psn said in Linked account on The Show website; lost game progress:

Like many of you, when I came to the web site this morning, I did not have the option to log in to the MLBTS web account. I logged in with PSN and the web site is showing my earlier progress (YAY!) I logged in with Xbox, and it shows the "wiped out" progress. I had uninstalled the game on both consoles, so I'm re-installing now.

Until / Unless they provide SPECIFIC instructions on how to link accounts without losing everything, I'll just play on the PS5.

Happy for you man. For me it’s a big fat zero across the board. Everything gone on all consoles and web.

Sorry man. As I noted, I had uninstalled the game on both consoles. I wonder if that in any way made a difference?

Do you still have a MLBTS web account log in option? If so, it could mean that whatever fix involves manually (by SDS) deleting that account, and they just haven't gotten to you yet. (Fingers Crossed).

Not sure about @naptownwolf_MLBTS but I no longer have a MLBTS web account log in option and I’m still wiped. But glad to hear you were restored!

I just logged in on PS5 and I’m still wiped

I’m still wiped too, and now all my history is gone as well (on The Show account), also my ticket from LAST TUESDAY is still unanswered. Getting VERY frustrated.