PSA: Don't Link both PS and XBOX Accounts!
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I have the same issue, Wednesday when I linked my accounts I lost all my Stubs, cards, and items from the Jackie Robinson Digital Deluxe Edition.. put in a ticket this morning. I may pursue refund as I paid $99 for something that isn't available to me any longer and the experience will no longer be the same. I even did the "restore license" thing that the support suggests and that did nothing but take away all the stuff I earned lastnight.
What a disgrace this is.
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Hi,
With all due respect your fixing the community market (online/ via theshownation). Yet y’all are neglecting the fact that a whole group of us have had our preorder content erased. And every time we try your troubleshooting steps (such as unlinking, or restoring license) all out content is wiped and progress erased.
Seriously guys. Answer us today. We’ve tried to be patient but this is ridiculous that we aren’t even getting the assurance that all will be restored, even if it’s just a matter of time.
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It would nice if support could have one master thread about this, and pin it to the top until it gets resolved. I find myself jumping between 6 different threads to get updates on this.
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I recieved an email and all it did was have overly worded instructions on how to link/unlink accounts. This did nothing for me BTW.
Anyone else not able to even connect/link PSN? Mine will not no matter what I seem to do.
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@gdowski73-gmail-com_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
I recieved an email and all it did was have overly worded instructions on how to link/unlink accounts. This did nothing for me BTW.
Anyone else not able to even connect/link PSN? Mine will not no matter what I seem to do.
Same here, I got that generic email too. I'm expecting a fix or path to a refund from SDS soon. That's really the only option at this point. We shouldn't have to deal with a broken product.
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Seems like another option would be to see their server time stamps and out data, stubs, collection books etc. Then have us erase/unlink/clear start over whatever you want to call it and have us start from scratch. Then award us back the items we've earned or in case of pre-order bonus, give them back.
I see it could be an issue deleting everyone's accounts and starting over as those that paid for the FULL BLOWN expensive version would feel cheatd that every gets those rewards too, I don't want anything I didn't pay for, but I'd rather not loose the things I did and also the progress I've made.
I bought the middle of the road pre-order PS5 version (if that matters).
On PS4 all my collection and items are showing up, currently it shows I have around 40,000 stubs from playing, would be nice to not loose those stubs along with the items in my collection book.
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@gigemaggs99_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Seems like another option would be to see their server time stamps and out data, stubs, collection books etc. Then have us erase/unlink/clear start over whatever you want to call it and have us start from scratch. Then award us back the items we've earned or in case of pre-order bonus, give them back.
I see it could be an issue deleting everyone's accounts and starting over as those that paid for the FULL BLOWN expensive version would feel cheatd that every gets those rewards too, I don't want anything I didn't pay for, but I'd rather not loose the things I did and also the progress I've made.
I bought the middle of the road pre-order PS5 version (if that matters).
On PS4 all my collection and items are showing up, currently it shows I have around 40,000 stubs from playing, would be nice to not loose those stubs along with the items in my collection book.
Are your stubs and collection showing in the marketplace through the website? I see stuff on my PS4, nothing on PS5 or XBOX and nothing on the website.
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@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@gigemaggs99_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Seems like another option would be to see their server time stamps and out data, stubs, collection books etc. Then have us erase/unlink/clear start over whatever you want to call it and have us start from scratch. Then award us back the items we've earned or in case of pre-order bonus, give them back.
I see it could be an issue deleting everyone's accounts and starting over as those that paid for the FULL BLOWN expensive version would feel cheatd that every gets those rewards too, I don't want anything I didn't pay for, but I'd rather not loose the things I did and also the progress I've made.
I bought the middle of the road pre-order PS5 version (if that matters).
On PS4 all my collection and items are showing up, currently it shows I have around 40,000 stubs from playing, would be nice to not loose those stubs along with the items in my collection book.
Are your stubs and collection showing in the marketplace through the website? I see stuff on my PS4, nothing on PS5 or XBOX and nothing on the website.
My Stubs and collection that I accumulated before Tuesday are showing on the website. Nothing on PS4 or PS5 or XBOX. I am logged in with my MLBTS account to see this.
On the Show Account Dashboard - under Link Accounts:
The Show - Connected (Current Session)
PSN - Not Connected
XBOX - Not ConnectedPrior to this morning (when I assume they attempted to fix or did a partial fix) the PSN and XBOX were connected and The Show account was Not Connected.
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@plaxus42_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@gigemaggs99_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Seems like another option would be to see their server time stamps and out data, stubs, collection books etc. Then have us erase/unlink/clear start over whatever you want to call it and have us start from scratch. Then award us back the items we've earned or in case of pre-order bonus, give them back.
I see it could be an issue deleting everyone's accounts and starting over as those that paid for the FULL BLOWN expensive version would feel cheatd that every gets those rewards too, I don't want anything I didn't pay for, but I'd rather not loose the things I did and also the progress I've made.
I bought the middle of the road pre-order PS5 version (if that matters).
On PS4 all my collection and items are showing up, currently it shows I have around 40,000 stubs from playing, would be nice to not loose those stubs along with the items in my collection book.
Are your stubs and collection showing in the marketplace through the website? I see stuff on my PS4, nothing on PS5 or XBOX and nothing on the website.
My Stubs and collection that I accumulated before Tuesday are showing on the website. Nothing on PS4 or PS5 or XBOX. I am logged in with my MLBTS account to see this.
On the Show Account Dashboard - under Link Accounts:
The Show - Connected (Current Session)
PSN - Not Connected
XBOX - Not ConnectedPrior to this morning (when I assume they attempted to fix or did a partial fix) the PSN and XBOX were connected and The Show account was Not Connected.
Same thing for me. And the response to my ticket was a convoluted "here's how to link your accounts" message. Trying to connect an account gives me an error about platform exclusivity.
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@bhazlewood_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@plaxus42_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@gigemaggs99_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Seems like another option would be to see their server time stamps and out data, stubs, collection books etc. Then have us erase/unlink/clear start over whatever you want to call it and have us start from scratch. Then award us back the items we've earned or in case of pre-order bonus, give them back.
I see it could be an issue deleting everyone's accounts and starting over as those that paid for the FULL BLOWN expensive version would feel cheatd that every gets those rewards too, I don't want anything I didn't pay for, but I'd rather not loose the things I did and also the progress I've made.
I bought the middle of the road pre-order PS5 version (if that matters).
On PS4 all my collection and items are showing up, currently it shows I have around 40,000 stubs from playing, would be nice to not loose those stubs along with the items in my collection book.
Are your stubs and collection showing in the marketplace through the website? I see stuff on my PS4, nothing on PS5 or XBOX and nothing on the website.
My Stubs and collection that I accumulated before Tuesday are showing on the website. Nothing on PS4 or PS5 or XBOX. I am logged in with my MLBTS account to see this.
On the Show Account Dashboard - under Link Accounts:
The Show - Connected (Current Session)
PSN - Not Connected
XBOX - Not ConnectedPrior to this morning (when I assume they attempted to fix or did a partial fix) the PSN and XBOX were connected and The Show account was Not Connected.
Same thing for me. And the response to my ticket was a convoluted "here's how to link your accounts" message. Trying to connect an account gives me an error about platform exclusivity.
I had the same platform exclusivity error when I followed their instructions. At least you had them answer your ticket. I’m still waiting for the canned response.
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Hi all.
I've seen a "restore license" option some people have posted. Can someone fill me in on how to get that done? Does this restore what was lost when the "link" was attempted? I see all my items on the website, but it won't show in game. I haven't done much with it since the issue, so I'm not concerned personally about losing progress since, however I understand many are.
I sent an email to SDS and was surprised I was answered almost instantly, but it was the generic info most of you have seen as well; link/unlink instructions.
Right now, my Dashboard shows my XBX and PS5 are not connected to my online account, so I am hopeful it is being worked one.
Thanks in advance for any help provided, I hope we all get this fixed soon.
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@triplem1978_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Hi all.
I've seen a "restore license" option some people have posted. Can someone fill me in on how to get that done? Does this restore what was lost when the "link" was attempted? I see all my items on the website, but it won't show in game. I haven't done much with it since the issue, so I'm not concerned personally about losing progress since, however I understand many are.
I sent an email to SDS and was surprised I was answered almost instantly, but it was the generic info most of you have seen as well; link/unlink instructions.
Right now, my Dashboard shows my XBX and PS5 are not connected to my online account, so I am hopeful it is being worked one.
Thanks in advance for any help provided, I hope we all get this fixed soon.
If it's "Restore Licenses", that's one of the templated responses we've been getting but hasn't worked,
What's weird is none of my items are showing on the website, nor are they on my PS5 or XBOX, but are showing in my PS4. The wild goose chase continues.
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I saw this got posted about 30 minutes ago in the User to User help section:
Hey again folks-
Just wanted to update and let you know we've put in a few fixes already and we have a fix coming soon for those who are unable to UNlink.
Thank you all for your reports, details, and patience while we see this through.
Positive sign, but nothing yet about re-linking accounts which is the spot I think most people are in now.
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Thank You!!!!!
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I hope we see a fix ... unfortunately, I made the assumption this was all working and tried it without doing research. Lesson learned!
I see my inventory on the show account on web site, so that's a good sign ... I will play RTTS for now until fix is in.
Everything was going so smoothly ... I just wanted extra convenience of playing on xcloud (at least testing for a month in trial for $1). -
Many of you say you can view your inventory on theshownation.com just not in game (PS, XBOX).
Is this the case for all of you? My lost pre-order content doesn't appear on the system (Xbox) or on theshownation. However when I look at my "Order History" on the Microsoft Store, I see my Jackie Robinson Bundle voucher. But in game all this disappeared as of last Saturday.
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@jlafontnyc_xbl said in PSA: Don't Link both PS and XBOX Accounts!:
Many of you say you can view your inventory on theshownation.com just not in game (PS, XBOX).
Is this the case for all of you? My lost pre-order content doesn't appear on the system (Xbox) or on theshownation. However when I look at my "Order History" on the Microsoft Store, I see my Jackie Robinson Bundle voucher. But in game all this disappeared as of last Saturday.
Mine doesn't show up on theshownation if I'm logged in with my PSN or XBOX account. It only shows when I'm logged in with my The Show account...if that makes sense.
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@jlafontnyc_xbl said in PSA: Don't Link both PS and XBOX Accounts!:
Many of you say you can view your inventory on theshownation.com just not in game (PS, XBOX).
Is this the case for all of you? My lost pre-order content doesn't appear on the system (Xbox) or on theshownation. However when I look at my "Order History" on the Microsoft Store, I see my Jackie Robinson Bundle voucher. But in game all this disappeared as of last Saturday.
I see my stuff on the website (logged in with my Show account) - but I pre-ordered on the PS5, and was playing there before Tuesday. On Tuesday, when I added the game on XBox via GamePass and tried to link my Xbox account, that's when all my troubles started.
The FAQ Says:
IF YOU CHOOSE MLBWEB, YOUR PROGRESS WILL START AT ZERO, EVEN IF YOU HAVE A PLATFORM WITH PROGRESS.- This is because your MLBWEB account is new and has no progress. If you’d like to keep progress that is already made on a specific platform (PS or Xbox), please choose said platform.
Except -- my MLBWEB account isn't new, and HAS progress. Which makes me think if I choose that, it could possibly restore my data. But I don't want to take that chance.
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@bhazlewood_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@jlafontnyc_xbl said in PSA: Don't Link both PS and XBOX Accounts!:
Many of you say you can view your inventory on theshownation.com just not in game (PS, XBOX).
Is this the case for all of you? My lost pre-order content doesn't appear on the system (Xbox) or on theshownation. However when I look at my "Order History" on the Microsoft Store, I see my Jackie Robinson Bundle voucher. But in game all this disappeared as of last Saturday.
I see my stuff on the website (logged in with my Show account) - but I pre-ordered on the PS5, and was playing there before Tuesday. On Tuesday, when I added the game on XBox via GamePass and tried to link my Xbox account, that's when all my troubles started.
The FAQ Says:
IF YOU CHOOSE MLBWEB, YOUR PROGRESS WILL START AT ZERO, EVEN IF YOU HAVE A PLATFORM WITH PROGRESS.- This is because your MLBWEB account is new and has no progress. If you’d like to keep progress that is already made on a specific platform (PS or Xbox), please choose said platform.
Except -- my MLBWEB account isn't new, and HAS progress. Which makes me think if I choose that, it could possibly restore my data. But I don't want to take that chance.
Do it! Do it! Do it!!!! Yeah, I've been scared to hit that button too. I feel like the end is near (in a good way), so hopefully it'll be fixed.
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@bhazlewood_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@jlafontnyc_xbl said in PSA: Don't Link both PS and XBOX Accounts!:
Many of you say you can view your inventory on theshownation.com just not in game (PS, XBOX).
Is this the case for all of you? My lost pre-order content doesn't appear on the system (Xbox) or on theshownation. However when I look at my "Order History" on the Microsoft Store, I see my Jackie Robinson Bundle voucher. But in game all this disappeared as of last Saturday.
I see my stuff on the website (logged in with my Show account) - but I pre-ordered on the PS5, and was playing there before Tuesday. On Tuesday, when I added the game on XBox via GamePass and tried to link my Xbox account, that's when all my troubles started.
The FAQ Says:
IF YOU CHOOSE MLBWEB, YOUR PROGRESS WILL START AT ZERO, EVEN IF YOU HAVE A PLATFORM WITH PROGRESS.- This is because your MLBWEB account is new and has no progress. If you’d like to keep progress that is already made on a specific platform (PS or Xbox), please choose said platform.
Except -- my MLBWEB account isn't new, and HAS progress. Which makes me think if I choose that, it could possibly restore my data. But I don't want to take that chance.
This is exactly my thought as well. It doesn't matter though, it just gives you another error.
