Now its something different
-
@arcprime126_xbl same here I literally haven’t done anything I am just using the app normally
-
@manu__sds_mlbts The Companion App still shows my account as restricted, and at this point it’s getting pretty hard not to be frustrated.
First, credit where it’s due: the app itself is working great. This isn’t an app problem. This is an SDS problem. Something on the backend is restricting accounts without notice, explanation, or apparently any response to support tickets. Mine has been sitting for two days now.
I know one of the devs occasionally pops into these forums asking for information on issues, and that’s appreciated. Even if SDS as a company has been completely silent on these restrictions, it’s clear at least somebody is listening.
What makes this especially maddening is that while legitimate marketplace users are getting restricted, the activity everyone associates with bots appears to be happening in plain sight. Sponsorships suddenly selling 60 times a minute instead of 3 times an hour. Cards going from a handful of sales a day to dozens a minute. Orders changing so fast that listings barely appear before they’re undercut again.
Try to jump into one of those markets and it’s like you’re playing whack-a-mole against someone with a machine gun.
If the goal was stopping bots, banning active marketplace users doesn’t seem like it’s accomplishing that. The bots are apparently still drinking everyone’s milkshake.
At this rate, maybe SDS will start banning people for hitting too many home runs. “Congratulations, your account has been restricted for excessive engagement.”
Nobody expects an apology. Nobody expects SDS to suddenly acknowledge years of bot complaints. But it would be nice to see one of three things happen:
- Reverse these restrictions if they’re catching legitimate players.
- Respond to support tickets.
- Clearly explain what marketplace or app behavior can trigger a restriction.
The only guidance I’ve ever seen is don’t use automated tools or third-party apps, which I’ve never done.
It’s wildly unfair to restrict people for trying to play the game, especially while the activity these restrictions are supposedly targeting appears to be continuing uninterrupted.
-
@manu__sds_mlbts uh yeah literally so well said @oliver230230230_psn !!
-
Has anyone gotten this fixed yet?
-
No. I have not heard a reply to my support ticket either. I just want to play this game and enjoy it. and I swear, SDS is making it soooo hard! I can only assume this happened for buying and selling too many gold tier elbow guards. It’s insane to think my market interactions on iPhone app and console could be mistaken for bot behavior. It’d be nice to have this fixed asap!
-
@Manu__SDS_MLBTS not sure if it’s more annoying for you or me to keep tagging you on posts asking for my account to be reviewed and unbanned from the app marketplace. My support ticket has gone unanswered 5 days.
-
Same boat for me. I’m giving some grace at this point, since I submitted my ticket late Thursday. But seeing responses to other concerns while being neglected is wearing thin for me. App updated this morning but still restricted.
-
Howdy!
This thread is quite long and covers different topics. Thanks for your patience, and apologies for the delayed response.
As a developer of the Companion App, my role is to help ensure the app remains functional, up to date, and performant (at least the intention is there).
Unfortunately, I can’t assist with individual account issues or specific player cases. Those matters fall outside my responsibilities, and I don’t have the tools or permissions required to access account-related information.
That said, I do regularly relay recurring concerns, feedback, and trends that I see here and on social media to the appropriate teams when relevant.
When submitting a support ticket, it helps to be as clear, concise, and detailed as possible. Including relevant information up front makes it easier for the support team to investigate and assist effectively.
-
@Manu__SDS_MLBTS thanks for the reply! I figured as much because every time you pop up, things get fixed. So, I’m hearing I just need to wait longer. I filled out a pretty detailed support ticket. Well, thanks the stuff you do do.
-
I appreciate your responses and clarifying your roll here @manu__sds_mlbts But the fact remains we sent tickets and they are not being responded to in what feels like a timely manner. So we are left in the dark. I did describe the issue in length on the ticket, and have even replied with updates. The worst part of it being that we played by the rules, got restricted, and there will be no compensation. I never do the glitches to earn packs/stubs (mini-season glitch) since I only play this and one other game so don’t want to even get close to something that will ban me. But seeing accounts that abused that still have full access to the game is just frustrating. Maybe the support team is really that backed up with tickets, but it really just sucks, so thank you for what you are able to do/pass along.
