Now its something different
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Same boat for me. I’m giving some grace at this point, since I submitted my ticket late Thursday. But seeing responses to other concerns while being neglected is wearing thin for me. App updated this morning but still restricted.
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Howdy!
This thread is quite long and covers different topics. Thanks for your patience, and apologies for the delayed response.
As a developer of the Companion App, my role is to help ensure the app remains functional, up to date, and performant (at least the intention is there).
Unfortunately, I can’t assist with individual account issues or specific player cases. Those matters fall outside my responsibilities, and I don’t have the tools or permissions required to access account-related information.
That said, I do regularly relay recurring concerns, feedback, and trends that I see here and on social media to the appropriate teams when relevant.
When submitting a support ticket, it helps to be as clear, concise, and detailed as possible. Including relevant information up front makes it easier for the support team to investigate and assist effectively.
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@Manu__SDS_MLBTS thanks for the reply! I figured as much because every time you pop up, things get fixed. So, I’m hearing I just need to wait longer. I filled out a pretty detailed support ticket. Well, thanks the stuff you do do.
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I appreciate your responses and clarifying your roll here @manu__sds_mlbts But the fact remains we sent tickets and they are not being responded to in what feels like a timely manner. So we are left in the dark. I did describe the issue in length on the ticket, and have even replied with updates. The worst part of it being that we played by the rules, got restricted, and there will be no compensation. I never do the glitches to earn packs/stubs (mini-season glitch) since I only play this and one other game so don’t want to even get close to something that will ban me. But seeing accounts that abused that still have full access to the game is just frustrating. Maybe the support team is really that backed up with tickets, but it really just sucks, so thank you for what you are able to do/pass along.
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I had hopes the update this morning was going to fix this - it’s back now and I’m still restricted
hopefully my ticket will be answered soon. -
@Manu__SDS_MLBTS yea the app is down on samsung. It was moving fast the last few days but on samsung it was doing fetching data and now the market is down.
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@Manu__SDS_MLBTS yea the app is down on samsung. It was moving fast the last few days but on samsung it was doing fetching data and now the market is down.
The market is down because new content came out so that's normal
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@AWETYSM_NSW That is because the market is down for the 3pm EST content update. The market and store normally go down around this time when they add content. It should be back up by 3:30pm EST.
Psy
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Well. My account works on the app again. I never heard back from my support ticket. The neglect this game shows to its players is just awful.
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Mines still not working no response on my ticket either
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@Oliver230230230_PSN Same. Started working just now on the app but no response on ticket. Makes me hesitant to use the app since don’t want to go through this a third time.
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@ArcPrime126_XBL -- I looked into and does appear you were wrongfully restricted here, but should be all set now. If you still have issues with it, let me know.
As a general rule of thumb for everyone, remember to only submit one ticket per issue. The more tickets you send, the longer it takes support to take care of you.
Some times there is a heavier volume of tickets than others, so being as patient as possible is never a bad idea.
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@SDS_JoeK_PSN Thank you! I did receive a response for the ticket (from Zoe) but a response here is twice as good. I did respond back on the ticket since I have an idea of what the specific action I did was flagging my account. Not sure if you’re also able to help answer that here, or if it’s best left on the ticket. And I completely understand that legitimate users will get caught as you attack the bots.
Just happy the team’s looking into each of our issues. Thanks and hopefully everyone else in this thread will be getting their ticket responses soon.
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@ArcPrime126_XBL -- Great question. There's no specific "tips" I can give, as I don't want to make things any easier for bad actors.
Honest players may get wrongfully banned from time to time, but as in your case, Support is happy to review each case and undo the ban if necessary.
