Now its something different
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@DrBear100_PSN same problem for me...everything in app works, except opening any card for buying or selling says error occured
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@manu__sds_mlbts Revert the ban wave - a lot innocents got hit and all the bots are still in the market so whatever you guys tried probably didnt work. Maybe try to add captchas and SMS verification instead
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Yup same things happening to me
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@Manu__SDS_MLBTS theres been some sort of restriction put on users making a lot of market transactions on the app. The message literally says “account is restricted”. Please fix this asap. If there are going to be limits to buy/sell orders volume wise or time wise you guys should make that clear so users playing by the rules don’t get punished. Without any kind of notice, the most active marketplace users are getting shadow banned on the app and that sucks. If you guys could act quickly on this it would be appreciated. At this point, many of your most engaged players are banned from using the app. Plz fix.
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@Manu__SDS_MLBTS btw, the app seems to be working great. iOS for me. The problem is bans given yesterday. Similar to the end of March shortly after 2026 was released. Same problem getting an error occurred notice. Some anti bot setting on your end is restricting accounts making X amount of transactions in X amount of time. The app is working great. The anti-bot measures, not great. If anything, the app is working so well that your bot detection measures need to be adjusted because people are using the app again.
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@manu__sds_mlbts same here. What do we do if this is happening if it is because of bots
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If what you guys are all saying is true about heavy users being restricted, and this SDS Manu guy is coming in here acting like the app is working as intended, then this company can really go blank themselves. The incompetence of SDS is truly remarkable.
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This is happening for me too - please help SDS!
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Working fine for me and I have an iPhone
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Happening to me as well. Ticket submitted almost 2 days ago and no response. Updated this morning and instead of error occurred it now says account is restricted. Can place orders in game, but the bots are still immediately outbidding so it feels pointless. Tough to engage with the game when you hear so many others are being caught in the ban waves while the bots are still active.
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Same for me - updated the app today and it now says account restricted and not just error. What am I doing wrong that gets me banned? Please help @manu__sds_mlbts
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@arcprime126_xbl same here I literally haven’t done anything I am just using the app normally
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@manu__sds_mlbts The Companion App still shows my account as restricted, and at this point it’s getting pretty hard not to be frustrated.
First, credit where it’s due: the app itself is working great. This isn’t an app problem. This is an SDS problem. Something on the backend is restricting accounts without notice, explanation, or apparently any response to support tickets. Mine has been sitting for two days now.
I know one of the devs occasionally pops into these forums asking for information on issues, and that’s appreciated. Even if SDS as a company has been completely silent on these restrictions, it’s clear at least somebody is listening.
What makes this especially maddening is that while legitimate marketplace users are getting restricted, the activity everyone associates with bots appears to be happening in plain sight. Sponsorships suddenly selling 60 times a minute instead of 3 times an hour. Cards going from a handful of sales a day to dozens a minute. Orders changing so fast that listings barely appear before they’re undercut again.
Try to jump into one of those markets and it’s like you’re playing whack-a-mole against someone with a machine gun.
If the goal was stopping bots, banning active marketplace users doesn’t seem like it’s accomplishing that. The bots are apparently still drinking everyone’s milkshake.
At this rate, maybe SDS will start banning people for hitting too many home runs. “Congratulations, your account has been restricted for excessive engagement.”
Nobody expects an apology. Nobody expects SDS to suddenly acknowledge years of bot complaints. But it would be nice to see one of three things happen:
- Reverse these restrictions if they’re catching legitimate players.
- Respond to support tickets.
- Clearly explain what marketplace or app behavior can trigger a restriction.
The only guidance I’ve ever seen is don’t use automated tools or third-party apps, which I’ve never done.
It’s wildly unfair to restrict people for trying to play the game, especially while the activity these restrictions are supposedly targeting appears to be continuing uninterrupted.
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@manu__sds_mlbts uh yeah literally so well said @oliver230230230_psn !!
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Has anyone gotten this fixed yet?
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No. I have not heard a reply to my support ticket either. I just want to play this game and enjoy it. and I swear, SDS is making it soooo hard! I can only assume this happened for buying and selling too many gold tier elbow guards. It’s insane to think my market interactions on iPhone app and console could be mistaken for bot behavior. It’d be nice to have this fixed asap!
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@Manu__SDS_MLBTS not sure if it’s more annoying for you or me to keep tagging you on posts asking for my account to be reviewed and unbanned from the app marketplace. My support ticket has gone unanswered 5 days.
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Same boat for me. I’m giving some grace at this point, since I submitted my ticket late Thursday. But seeing responses to other concerns while being neglected is wearing thin for me. App updated this morning but still restricted.
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Howdy!
This thread is quite long and covers different topics. Thanks for your patience, and apologies for the delayed response.
As a developer of the Companion App, my role is to help ensure the app remains functional, up to date, and performant (at least the intention is there).
Unfortunately, I can’t assist with individual account issues or specific player cases. Those matters fall outside my responsibilities, and I don’t have the tools or permissions required to access account-related information.
That said, I do regularly relay recurring concerns, feedback, and trends that I see here and on social media to the appropriate teams when relevant.
When submitting a support ticket, it helps to be as clear, concise, and detailed as possible. Including relevant information up front makes it easier for the support team to investigate and assist effectively.
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@Manu__SDS_MLBTS thanks for the reply! I figured as much because every time you pop up, things get fixed. So, I’m hearing I just need to wait longer. I filled out a pretty detailed support ticket. Well, thanks the stuff you do do.
