Unable to contact support
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I've been banned for the following:
Banned for Cheating, abuse of the game's points system, etc. Remaining Time 0 days 13:42:6 5/14/2022 8:08AM EDTLast night, while playing a battle royale game, it froze, I was winning 1-0.
I turned off my monitor and later went to bed.
When I awoke this morning I got the message notifying me I was banned.
I'm trying to contact support, but the support page on both the theshow.com and SDS's main page don't work.
Does anyone have the contact email for customer support?
I want to know why I was banned, I want to play BR today and events, and I can't for 13hrs, this is preposterous.
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I hate to say it but you may as well just ride it out. You won't get a response from them in the next 12 hours and you'll just drive yourself crazy trying.
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I found their support email - theshow@playstation.sony.com - for future reference if anyone needs it.
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@dolenz_psn said in Unable to contact support:
I hate to say it but you may as well just ride it out. You won't get a response from them in the next 12 hours and you'll just drive yourself crazy trying.
I'm more concerned about my reputation, the fact that there may be a red flag next to my account for "cheating" is beyond the pale.
I need to know exactly what I did to incur this ban and label.
Is not quitting out of a frozen game is considered cheating? -
@notsure_2505_ said in Unable to contact support:
I found their support email - theshow@playstation.sony.com - for future reference if anyone needs it.
Check that, just got a response email, apparently that support email no longer works, instead you need to go this web address.
https://theshow.gg/support. which leads to a broken page.
So, I have to ask again, is there an email for theshow customer support?
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@notsure_2505_ said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
I found their support email - theshow@playstation.sony.com - for future reference if anyone needs it.
Check that, just got a response email, apparently that support email no longer works, instead you need to go this web address.
https://theshow.gg/support. which leads to a broken page.
So, I have to ask again, is there an email for theshow customer support?
At the top right of the page is link for support. Click on that and choose the version of the game you are playing, Choose report an issue and make sure that Account Issue is chosen from the drop down.
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@dolenz_psn said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
I found their support email - theshow@playstation.sony.com - for future reference if anyone needs it.
Check that, just got a response email, apparently that support email no longer works, instead you need to go this web address.
https://theshow.gg/support. which leads to a broken page.
So, I have to ask again, is there an email for theshow customer support?
At the top right of the page is link for support. Click on that and choose the version of the game you are playing, Choose report an issue and make sure that Account Issue is chosen from the drop down.
Thank you, I'm trying this, however, when I hit the submit button I get the following error.
Access to theshow.sonysandiegostudio.games was denied
You don't have authorization to view this page.
HTTP ERROR 403 -
@notsure_2505_ said in Unable to contact support:
@dolenz_psn said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
I found their support email - theshow@playstation.sony.com - for future reference if anyone needs it.
Check that, just got a response email, apparently that support email no longer works, instead you need to go this web address.
https://theshow.gg/support. which leads to a broken page.
So, I have to ask again, is there an email for theshow customer support?
At the top right of the page is link for support. Click on that and choose the version of the game you are playing, Choose report an issue and make sure that Account Issue is chosen from the drop down.
Thank you, I'm trying this, however, when I hit the submit button I get the following error.
Access to theshow.sonysandiegostudio.games was denied
You don't have authorization to view this page.
HTTP ERROR 403Most likely have to wait until ban is over
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Be glad it was a ban for cheating and not something like putting in too many buy or sell orders. Cheating, small ban, messing with their money? Multiple years
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@chuckclc_psn said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
@dolenz_psn said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
I found their support email - theshow@playstation.sony.com - for future reference if anyone needs it.
Check that, just got a response email, apparently that support email no longer works, instead you need to go this web address.
https://theshow.gg/support. which leads to a broken page.
So, I have to ask again, is there an email for theshow customer support?
At the top right of the page is link for support. Click on that and choose the version of the game you are playing, Choose report an issue and make sure that Account Issue is chosen from the drop down.
Thank you, I'm trying this, however, when I hit the submit button I get the following error.
Access to theshow.sonysandiegostudio.games was denied
You don't have authorization to view this page.
HTTP ERROR 403Most likely have to wait until ban is over
Ok, I switched over to the MS Edge browser and it worked.
Apparently it doesn't work in my Chrome browser.I'll update this thread if I hear back from them.
Thank you for your help and advice!
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@chuckclc_psn said in Unable to contact support:
Be glad it was a ban for cheating and not something like putting in too many buy or sell orders. Cheating, small ban, messing with their money? Multiple years
But why the ban? Because I didn't close the game when it froze?
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@notsure_2505_ said in Unable to contact support:
@chuckclc_psn said in Unable to contact support:
Be glad it was a ban for cheating and not something like putting in too many buy or sell orders. Cheating, small ban, messing with their money? Multiple years
But why the ban? Because I didn't close the game when it froze?
No idea man I don't know the circumstances a lot of stuff could have led to it, game history, has it happened in the past, I don't know what the other person might have said who knows
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Well, my game history speaks for itself, win some lose some, it's never happened in the past, and I have no idea what the person could say negatively about my play in the game. I was winning 1-0 when it froze, I have no idea, that's why I need SDS to provide me with their reasoning.
What happens the next time I'm winning a game and it freezes, should I just quit out?
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Update:
I received the below email from support, they don't state specifically what I did to be banned.
I replied back to please let me know the exact thing I did so I know not to do it again.
The only thing I can think of is that when the game froze, I didn't quit out, I left my PlayStation on and went to bed.
When I got up the next morning I logged into my account and saw the ban.-------------------------email from support------------------------
Hello,Your account has been suspended for win loss scamming in online play. This is against the terms of service agreement all users must agree to when first entering online modes of The Show. This suspension is non-negotiable.
Thank you
Kasey
The Show Support -
@notsure_2505_ said in Unable to contact support:
I've been banned for the following:
Banned for Cheating, abuse of the game's points system, etc. Remaining Time 0 days 13:42:6 5/14/2022 8:08AM EDTLast night, while playing a battle royale game, it froze, I was winning 1-0.
I turned off my monitor and later went to bed.
When I awoke this morning I got the message notifying me I was banned.
I'm trying to contact support, but the support page on both the theshow.com and SDS's main page don't work.
Does anyone have the contact email for customer support?
I want to know why I was banned, I want to play BR today and events, and I can't for 13hrs, this is preposterous.
If you went to bed and left your game on "frozen" then you got what you diserved.
If it freezes, take the L by closing out your game and reloading it. The other player probably reported you and since you said you left it on over night it seems justified. Winning a game in a freeze isn't worth the ban. I hope you can remember that.
Anytime a game I play freezes I always close it out and reboot. Games tend to do that and luckily I saved it recently and didn't lose much progress.
In MLB the Show, the game auto saves. -
@notsure_2505_ said in Unable to contact support:
Update:
I received the below email from support, they don't state specifically what I did to be banned.
I replied back to please let me know the exact thing I did so I know not to do it again.
The only thing I can think of is that when the game froze, I didn't quit out, I left my PlayStation on and went to bed.
When I got up the next morning I logged into my account and saw the ban.-------------------------email from support------------------------
Hello,Your account has been suspended for win loss scamming in online play. This is against the terms of service agreement all users must agree to when first entering online modes of The Show. This suspension is non-negotiable.
Thank you
Kasey
The Show SupportLooking through your history you have a lot of 0-0 wins. They are spread out but I would guess about 10-15 wins on 0-0 games in the last month.
I know the game has some major issues but just how many wins on 0-0 games is enough for SDS to notice it? How many does it take to go beyond what is the reasonable expectation of normal gameplay freezes?
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@jacky-chan1_xbl said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
I've been banned for the following:
Banned for Cheating, abuse of the game's points system, etc. Remaining Time 0 days 13:42:6 5/14/2022 8:08AM EDTLast night, while playing a battle royale game, it froze, I was winning 1-0.
I turned off my monitor and later went to bed.
When I awoke this morning I got the message notifying me I was banned.
I'm trying to contact support, but the support page on both the theshow.com and SDS's main page don't work.
Does anyone have the contact email for customer support?
I want to know why I was banned, I want to play BR today and events, and I can't for 13hrs, this is preposterous.
If you went to bed and left your game on "frozen" then you got what you diserved.
If it freezes, take the L by closing out your game and reloading it. The other player probably reported you and since you said you left it on over night it seems justified. Winning a game in a freeze isn't worth the ban. I hope you can remember that.
Anytime a game I play freezes I always close it out and reboot. Games tend to do that and luckily I saved it recently and didn't lose much progress.
In MLB the Show, the game auto saves.If waiting out a frozen game is considered cheating, this is news to me. I've watched plenty of streamers who have also left their game on until the next day to wait out a frozen game. Also, I was winning the game in question, 1-0.
With that said, one of my event games froze last night and I was winning 5-1, but instead of waiting it out, I just quit out of MLB and restarted the game, and I got the loss.
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@dolenz_psn said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
Update:
I received the below email from support, they don't state specifically what I did to be banned.
I replied back to please let me know the exact thing I did so I know not to do it again.
The only thing I can think of is that when the game froze, I didn't quit out, I left my PlayStation on and went to bed.
When I got up the next morning I logged into my account and saw the ban.-------------------------email from support------------------------
Hello,Your account has been suspended for win loss scamming in online play. This is against the terms of service agreement all users must agree to when first entering online modes of The Show. This suspension is non-negotiable.
Thank you
Kasey
The Show SupportLooking through your history you have a lot of 0-0 wins. They are spread out but I would guess about 10-15 wins on 0-0 games in the last month.
I know the game has some major issues but just how many wins on 0-0 games is enough for SDS to notice it? How many does it take to go beyond what is the reasonable expectation of normal gameplay freezes?
I just looked through all 26 pages of my gameplay and these are the results.
34 total 0-0 games, 17 wins and 17 losses.
My take away from this is, there are many games where I quit out after starting a game starts because life happens. There are also games that my opponent quits out because life happens on their end. It's hard to know exactly how many of these 0-0 games are as a result of a freeze off.
The game that started all of this, was a 1-0 score in my favor, and then last night an event game I was winning 5-1 froze. So we can't say that all 0-0 games are freeze offs.
But at the end of the day, I quit out of the event game that froze last night where I was winning 5-1 because I don't want another ban.
So let this be a lesson to everyone who waits out a frozen game, you may get banned for it.
I just wish SDS would make that part of the service agreement instead of vaguely reference a breech of the terms of service. Specifically state, when a game freezes you must restart the MBL application within 5 minutes or you will be banned, or something similar.
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@notsure_2505_ said in Unable to contact support:
34 total 0-0 games, 17 wins and 17 losses.
I don't know if that is a lot or not many. I don't play online.
I just wonder if they don't have a % or an amount that will trigger some sort of auto detection.
Oh, and as I looked last night, I noticed that some of the 0-0 losses looked like they were possibly quits in Mini seasons, based on consecutive 0-0 losses against the same team.
Again, I am not passing judgement because I honestly don't know what the norm is when it comes to game freezes. Just trying to toss out some possibilities.
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@jacky-chan1_xbl said in Unable to contact support:
@notsure_2505_ said in Unable to contact support:
I've been banned for the following:
Banned for Cheating, abuse of the game's points system, etc. Remaining Time 0 days 13:42:6 5/14/2022 8:08AM EDTLast night, while playing a battle royale game, it froze, I was winning 1-0.
I turned off my monitor and later went to bed.
When I awoke this morning I got the message notifying me I was banned.
I'm trying to contact support, but the support page on both the theshow.com and SDS's main page don't work.
Does anyone have the contact email for customer support?
I want to know why I was banned, I want to play BR today and events, and I can't for 13hrs, this is preposterous.
If you went to bed and left your game on "frozen" then you got what you diserved.
If it freezes, take the L by closing out your game and reloading it. The other player probably reported you and since you said you left it on over night it seems justified. Winning a game in a freeze isn't worth the ban. I hope you can remember that.
Anytime a game I play freezes I always close it out and reboot. Games tend to do that and luckily I saved it recently and didn't lose much progress.
In MLB the Show, the game auto saves.why? should the other guy who was losing get "what he deserves". Maybe if they fixed freezing and just record the current score as a completed game it wouldn't make people wait for the other to quit.
If the OP really has frozen 34 times then maybe there is more to this, maybe he is using a specific freeze method....I mean I've only had about 3, maybe they thought he was quoting out to drank and only play at certain levels.....no telling,
