@crimson_monk_psn said in Unable to contact support:

@jacky-chan1_xbl said in Unable to contact support:

@notsure_2505_ said in Unable to contact support:

I've been banned for the following:
Banned for Cheating, abuse of the game's points system, etc. Remaining Time 0 days 13:42:6 5/14/2022 8:08AM EDT

Last night, while playing a battle royale game, it froze, I was winning 1-0.

I turned off my monitor and later went to bed.

When I awoke this morning I got the message notifying me I was banned.

I'm trying to contact support, but the support page on both the theshow.com and SDS's main page don't work.

Does anyone have the contact email for customer support?

I want to know why I was banned, I want to play BR today and events, and I can't for 13hrs, this is preposterous.

If you went to bed and left your game on "frozen" then you got what you diserved.

If it freezes, take the L by closing out your game and reloading it. The other player probably reported you and since you said you left it on over night it seems justified. Winning a game in a freeze isn't worth the ban. I hope you can remember that.

Anytime a game I play freezes I always close it out and reboot. Games tend to do that and luckily I saved it recently and didn't lose much progress.
In MLB the Show, the game auto saves.

why? should the other guy who was losing get "what he deserves". Maybe if they fixed freezing and just record the current score as a completed game it wouldn't make people wait for the other to quit.

If the OP really has frozen 34 times then maybe there is more to this, maybe he is using a specific freeze method....I mean I've only had about 3, maybe they thought he was quoting out to drank and only play at certain levels.....no telling,

I haven't played rank yet this year, I also posted an account, further up in this post, of my 34 games that resulted in 0-0 games, stating how they are not all freezes.

I can remember maybe 4 games that froze this year, and the two most recent, were games that I was winning 1-0 and 5-1. The 1-0 game is the one that resulted in me being banned, it was a BR game.

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NotSure_2505_