Cant see my team on the companion app

[ACK_Chaefer_PSN]

Every time I try to look at my team on the app the screen just turns grey and I can’t see anything. I’ve tried deleting and re-downloading without any success. Is there anyway to fix it or is it just a broken feature?

[Pat_SDS_PSN]

Hi! sorry to hear you're having trouble with the squad screen. To help us debug the issue, please answer the following questions:

What phone do you have?
What's the OS version?
What version of the app do you have installed?

Thanks!

[Pat_SDS_PSN]

Also, can you access the squad management page on the site? https://mlb22.theshow.com/squads

[ACK_Chaefer_PSN]

@pat_sds_psn said in Cant see my team on the companion app:

Hi! sorry to hear you're having trouble with the squad screen. To help us debug the issue, please answer the following questions:

What phone do you have?
What's the OS version?
What version of the app do you have installed?

Thanks!

I have the IPhone XR
the latest version
And the most recent update

Still no results but I can sea it via website

[hoboadam_PSN]

@ack_chaefer_psn said in Cant see my team on the companion app:

@pat_sds_psn said in Cant see my team on the companion app:

Hi! sorry to hear you're having trouble with the squad screen. To help us debug the issue, please answer the following questions:

What phone do you have?
What's the OS version?
What version of the app do you have installed?

Thanks!

I have the IPhone XR
the latest version
And the most recent update

Still no results but I can sea it via website

Last time there was something like this, it was browser related, not OS. It was a Samsung only issue, not a Chrome version.

I'd expect that you may have a similar problem with Safari vs whatever other browser you are using.

Knowing your iOS is updated, check your safari version. Apps really are just browser based code that keeps you on their set of pages optimized for your default browser.

[Pat_SDS_PSN]

@ack_chaefer_psn said in Cant see my team on the companion app:

@pat_sds_psn said in Cant see my team on the companion app:

Hi! sorry to hear you're having trouble with the squad screen. To help us debug the issue, please answer the following questions:

What phone do you have?
What's the OS version?
What version of the app do you have installed?

Thanks!

I have the IPhone XR
the latest version
And the most recent update

Still no results but I can sea it via website

We're still investigating this.

Are you using the default text size on your phone?
What is your default browser?

Thanks!