Companion app eating stubs.

SDS

Just a heads up using the companion app. It seems to be eating stubs. I’be currently lost just under $45k stubs. Not sure how it is happening. But buy/sell orders seem to have random bugs where the stubs are disappearing. I’ve had two different instances of this. Sold a card and didn’t receive $13k then had an outstanding buy order for $30k or so and it just vanished with my stubs.

SDS

What companion app? It still shows 21 for me and I'm sure 22 won't be up until at least the 5th. Or am I wrong?

SDS

@dyerwolf4_mlbts said in Companion app eating stubs.:

What companion app? It still shows 21 for me and I'm sure 22 won't be up until at least the 5th. Or am I wrong?

Update the app in app store and it should change to 22

SDS

Thank you. Got it.

SDS

Is there a way to get stubs back? I lost 32000 the same way and am not getting a response from customer support

SDS

I put in a support ticket this morning about something that happened last night and I found it fixed the next time I logged in. The support ticket is the best way to communicate with them, I think.

SDS

Dang I put one in this morning, and they still haven’t fixed it!

SDS

Still no replies to my loss of stubs on Friday night, anyone have another suggestion.

SDS

So sorry that happened to you. You probably hit a bad server or something.

For any Stubs loss, your best way to get help is through our support system: https://theshow.com/support. They have the tools to assist you.

SDS

Pat I’ve spoken with a representative named Miguel about this issue. I was told it was a glitch in the system in which it was a simple “graphics issue”. I’ve actually submitted 3 tickets 154076, 153805, and 161959.

My total loss is approximately 40,000-45,000 stubs. Unfortunately I don’t have documentation as the glitch wiped the stubs from my account completely.

I know you guys are busy and hope for a quick resolution. Overall the servers have been great! Nonetheless I’m still out about $45 worth of Stubbs.

Regards,
Michael

SDS

@ifragweso_xbl said in Companion app eating stubs.:

Pat I’ve spoken with a representative named Miguel about this issue. I was told it was a glitch in the system in which it was a simple “graphics issue”. I’ve actually submitted 3 tickets 154076, 153805, and 161959.

My total loss is approximately 40,000-45,000 stubs. Unfortunately I don’t have documentation as the glitch wiped the stubs from my account completely.

I know you guys are busy and hope for a quick resolution. Overall the servers have been great! Nonetheless I’m still out about $45 worth of Stubbs.

Regards,
Michael

Be happy with that. I lost 150k and a Burnes while opening packs. Server crashed and lost those and all the remaining packs. 48 of them. Burnes was the chase pack. Sent a ticket. Have yet to hear anything.

SDS

I’ll say that in years past SDS has been super responsive when you bring an issue to their attention. We have to keep in mind this is the first official week of the game being out. They are dealing with a lot of problems.

Nonetheless I am reaching out for solutions to my loss. They can’t fix something they do not know about.

SDS

Just an update SDS resolved my issue and returned the missing stubs. I was contacted today through the ticket I submitted and the stubs were returned to my account. Shoutout to SDS and the whole team for a quick resolution.