Companion app eating stubs.

[Dyerwolf4_MLBTS]

Thank you. Got it.

[stiffany13_PSN]

Is there a way to get stubs back? I lost 32000 the same way and am not getting a response from customer support

[beatlesnews_PSN]

I put in a support ticket this morning about something that happened last night and I found it fixed the next time I logged in. The support ticket is the best way to communicate with them, I think.

[stiffany13_PSN]

Dang I put one in this morning, and they still haven’t fixed it!

[stiffany13_PSN]

Still no replies to my loss of stubs on Friday night, anyone have another suggestion.

[Pat_SDS_PSN]

So sorry that happened to you. You probably hit a bad server or something.

For any Stubs loss, your best way to get help is through our support system: https://theshow.com/support. They have the tools to assist you.

[iFragWESO_XBL]

Pat I’ve spoken with a representative named Miguel about this issue. I was told it was a glitch in the system in which it was a simple “graphics issue”. I’ve actually submitted 3 tickets 154076, 153805, and 161959.

My total loss is approximately 40,000-45,000 stubs. Unfortunately I don’t have documentation as the glitch wiped the stubs from my account completely.

I know you guys are busy and hope for a quick resolution. Overall the servers have been great! Nonetheless I’m still out about $45 worth of Stubbs.

Regards,
Michael

[royalslover1967_PSN]

@ifragweso_xbl said in Companion app eating stubs.:

Pat I’ve spoken with a representative named Miguel about this issue. I was told it was a glitch in the system in which it was a simple “graphics issue”. I’ve actually submitted 3 tickets 154076, 153805, and 161959.

My total loss is approximately 40,000-45,000 stubs. Unfortunately I don’t have documentation as the glitch wiped the stubs from my account completely.

I know you guys are busy and hope for a quick resolution. Overall the servers have been great! Nonetheless I’m still out about $45 worth of Stubbs.

Regards,
Michael

Be happy with that. I lost 150k and a Burnes while opening packs. Server crashed and lost those and all the remaining packs. 48 of them. Burnes was the chase pack. Sent a ticket. Have yet to hear anything.

[iFragWESO_XBL]

I’ll say that in years past SDS has been super responsive when you bring an issue to their attention. We have to keep in mind this is the first official week of the game being out. They are dealing with a lot of problems.

Nonetheless I am reaching out for solutions to my loss. They can’t fix something they do not know about.

[iFragWESO_XBL]

Just an update SDS resolved my issue and returned the missing stubs. I was contacted today through the ticket I submitted and the stubs were returned to my account. Shoutout to SDS and the whole team for a quick resolution.