Customer support reply?

SDS

Put a ticket in on the 28th of April. Lost 37,614 stubs on the market. Got the generic automated reply from CS. I’ve messaged them twice thru email asking for any update and I haven’t heard a peep back from them.

Idk the tags for the SDS people here, was hoping someone can help and tag them and maybe they can help in some way.

SDS

I'm really sorry this happened to you, and obviously there's nothing I can do to help, but I just wanted to say that your name rocks!

SDS

@kush_coder_psn said in Customer support reply?:

I'm really sorry this happened to you, and obviously there's nothing I can do to help, but I just wanted to say that your name rocks!

I appreciate it.
Sucks when your trying to work on collections and could use the stubs to finish stuff off. I’m pretty much accepting that I got played out of the stubs at this point. I wish SDS would do better communication wise, I love the game and have been playing since 2014

SDS

There are apparently thousands and THOUSANDS of issues in the queue. It does not help that the CM's keep quiet on what's going on to address issues.

SDS

Mike Trout disappeared from my inventory on Apr 30th. No reply yet. That’s over 400K stubs as of now

SDS

@hikes83_psn said in Customer support reply?:

Mike Trout disappeared from my inventory on Apr 30th. No reply yet. That’s over 400K stubs as of now

That really sucks. I got lucky and pulled him 2 nights ago out of a standard pack. I made sure I took a pic of him in my lineup, closed the game and opened it back up to make sure he was there

SDS

@gohardgrandpa said in Customer support reply?:

@hikes83_psn said in Customer support reply?:

Mike Trout disappeared from my inventory on Apr 30th. No reply yet. That’s over 400K stubs as of now

That really sucks. I got lucky and pulled him 2 nights ago out of a standard pack. I made sure I took a pic of him in my lineup, closed the game and opened it back up to make sure he was there

Oh don’t feel bad, i pulled him twice after that and managed to finish the LS collection. Just sucks causr I could put those stubs to use elsewhere

SDS

@hikes83_psn said in Customer support reply?:

@gohardgrandpa said in Customer support reply?:

@hikes83_psn said in Customer support reply?:

Mike Trout disappeared from my inventory on Apr 30th. No reply yet. That’s over 400K stubs as of now

That really sucks. I got lucky and pulled him 2 nights ago out of a standard pack. I made sure I took a pic of him in my lineup, closed the game and opened it back up to make sure he was there

Oh don’t feel bad, i pulled him twice after that and managed to finish the LS collection. Just sucks causr I could put those stubs to use elsewhere

I’d have a heart attack if I pulled trout again. I’ve got Mets dodgers Phillies and braves left for collections to be done.I should be done with NMS in a decent time this year. Haven’t been flipping on the market either. Playing event games mostly

SDS

@gohardgrandpa said in Customer support reply?:

Put a ticket in on the 28th of April. Lost 37,614 stubs on the market. Got the generic automated reply from CS. I’ve messaged them twice thru email asking for any update and I haven’t heard a peep back from them.

Idk the tags for the SDS people here, was hoping someone can help and tag them and maybe they can help in some way.

I know of one @Collin_SDS_PSN

SDS

@gohardgrandpa said in Customer support reply?:

@hikes83_psn said in Customer support reply?:

@gohardgrandpa said in Customer support reply?:

@hikes83_psn said in Customer support reply?:

Mike Trout disappeared from my inventory on Apr 30th. No reply yet. That’s over 400K stubs as of now

That really sucks. I got lucky and pulled him 2 nights ago out of a standard pack. I made sure I took a pic of him in my lineup, closed the game and opened it back up to make sure he was there

Oh don’t feel bad, i pulled him twice after that and managed to finish the LS collection. Just sucks causr I could put those stubs to use elsewhere

I’d have a heart attack if I pulled trout again. I’ve got Mets dodgers Phillies and braves left for collections to be done.I should be done with NMS in a decent time this year. Haven’t been flipping on the market either. Playing event games mostly

He was the first high diamond I bought, thought well might as well get it over with plus he’s pretty much in my lineup for a very long time. Was pissed when he went missing. When I pulled him the next day, thought well when I get my other one back, I’ll be able to make a big dent in the collection (had already pulled Betts and DeGrom. I then pulled Acuna and the 2nd Trout 2hrs apart (1 from HL pack, other from a pack for completing monthly Buxton). Was able to fully complete the LS. I’ve been blessed with great pulls so far. Now I want my card back thiugh

SDS

I can’t complain about diamond pulls this year.
Trout, buehler, lindor, bregman, verlander, story, and sale twice.

SDS

I put in several tickets. Still no reply.

SDS

They've said several times that the staff is looking thru every ticket as fast as they can. There's 110k players listed in the events leaderboard. Even if 30% of them had an issue in the first few weeks submitted a ticket, they have to verify on EACH ticket that you're not lying because they're not in the business of just giving 30% of players a free Trout (not that that's your complaint, just saying, if it was that easy to take advantage of, people would). Probably a staff of 15-20 customer support people. Probably 6 tickets an hour at most (if they're easy to prove). 8 hour work days because they're not robots. You're looking at 31.25 days turnaround time. Be patient.

SDS

@hikes83_psn said in Customer support reply?:

Mike Trout disappeared from my inventory on Apr 30th. No reply yet. That’s over 400K stubs as of now

That’s the most brutal issue I’ve heard yet. I would be enraged. Sorry, man.

SDS

@hikes83_psn said in Customer support reply?:

Mike Trout disappeared from my inventory on Apr 30th. No reply yet. That’s over 400K stubs as of now

That's why when I pulled him the other night I took screenshot and video cap so I have my proof in case this happens to me

SDS

I’ve got video of my issue also. I made sure I recorded it just in case they wanted visual proof.

SDS

@ur_nustepdad_psn said in Customer support reply?:

@hikes83_psn said in Customer support reply?:

Mike Trout disappeared from my inventory on Apr 30th. No reply yet. That’s over 400K stubs as of now

That's why when I pulled him the other night I took screenshot and video cap so I have my proof in case this happens to me

Yeah I didn’t pull that one, I had bought it off the market. I did take a picture of my buy order, a picture of my other pages of orders showing i had not sold him. A picture of my Angels inventory showing he wasn’t there and finally a picture of Trout on the market showing I had 0 of them owned.

Hopefully that’s enough. I mean they had access to all buy/sell orders so hopefully they’re able to see that it indeed disappeared on me

SDS

@sheyworth_xbl said in Customer support reply?:

They've said several times that the staff is looking thru every ticket as fast as they can. There's 110k players listed in the events leaderboard. Even if 30% of them had an issue in the first few weeks submitted a ticket, they have to verify on EACH ticket that you're not lying because they're not in the business of just giving 30% of players a free Trout (not that that's your complaint, just saying, if it was that easy to take advantage of, people would). Probably a staff of 15-20 customer support people. Probably 6 tickets an hour at most (if they're easy to prove). 8 hour work days because they're not robots. You're looking at 31.25 days turnaround time. Be patient.

If the cost to them was indeed 15-20 people for 31.25 days, guaranteed they’d be giving away free fish to those 30 percent instead of spending at least 10 minutes reviewing each ticket.

Anything more than 2-3 people reviewing them and 2-3 minutes per case is a terrible waste of resources.

SDS

@red_ted_is_back said in Customer support reply?:

@sheyworth_xbl said in Customer support reply?:

They've said several times that the staff is looking thru every ticket as fast as they can. There's 110k players listed in the events leaderboard. Even if 30% of them had an issue in the first few weeks submitted a ticket, they have to verify on EACH ticket that you're not lying because they're not in the business of just giving 30% of players a free Trout (not that that's your complaint, just saying, if it was that easy to take advantage of, people would). Probably a staff of 15-20 customer support people. Probably 6 tickets an hour at most (if they're easy to prove). 8 hour work days because they're not robots. You're looking at 31.25 days turnaround time. Be patient.

If the cost to them was indeed 15-20 people for 31.25 days, guaranteed they’d be giving away free fish to those 30 percent instead of spending at least 10 minutes reviewing each ticket.

Anything more than 2-3 people reviewing them and 2-3 minutes per case is a terrible waste of resources.

Okay cool.. so again.. pretty much 30 day turnaround time? If not longer? Thanks for showing me up and also ensuring everyone above gets even angrier when it’s 60 day turnaround time (according to your “3 minute” math)

Flex your superiority. Makes you look great

SDS

@sheyworth_xbl said in Customer support reply?:

@red_ted_is_back said in Customer support reply?:

@sheyworth_xbl said in Customer support reply?:

They've said several times that the staff is looking thru every ticket as fast as they can. There's 110k players listed in the events leaderboard. Even if 30% of them had an issue in the first few weeks submitted a ticket, they have to verify on EACH ticket that you're not lying because they're not in the business of just giving 30% of players a free Trout (not that that's your complaint, just saying, if it was that easy to take advantage of, people would). Probably a staff of 15-20 customer support people. Probably 6 tickets an hour at most (if they're easy to prove). 8 hour work days because they're not robots. You're looking at 31.25 days turnaround time. Be patient.

If the cost to them was indeed 15-20 people for 31.25 days, guaranteed they’d be giving away free fish to those 30 percent instead of spending at least 10 minutes reviewing each ticket.

Anything more than 2-3 people reviewing them and 2-3 minutes per case is a terrible waste of resources.

Okay cool.. so again.. pretty much 30 day turnaround time? If not longer? Thanks for showing me up and also ensuring everyone above gets even angrier when it’s 60 day turnaround time (according to your “3 minute” math)

Flex your superiority. Makes you look great

No flexing here. My apologies, my response was not intended to show you up. I can see now that I worded that last sentence poorly.

I just used those numbers as an example. I was hoping if my post was read by SDS and they do have such a backlog because they’re spending resources on these support tickets, then they consider the cost of doing so.

The whole point of what I was saying is that they’d be better off throwing away free cards (which costs them nothing with the exception of those users without a legit claim who would have then gone on to purchase the card with purchased stubs) than throwing away staff hours (which costs them money).