Is anyone else having trouble redeeming their pre-order bonuses?

SDS

I got the MVP edition and should get the diamond choice pack, 10k stubs, and ten packs, but it won’t give them to me. I’ve used the code and when I logged into the game and it asked me if I wanted to redeem the packs, it said I wasn’t able to do it. Does anyone know how to fix this??

SDS

You should have received 2 codes...one for pre-orders (from Gamestop) and one that came inside of the game's box. Have you redeemed both codes? If so, and you are still having issues please contact the support team here: https://theshow.sonysandiegostudio.games/hc/en-us/sections/360007584713-MLB-The-Show-20

SDS

Thanks bro i totally forgot to check inside in the steel case

SDS

I did the same thing man. Glad it wasn't just me