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App seems to be down

Scheduled Pinned Locked Moved Companion App
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  • hoboadam_PSNH Offline
    hoboadam_PSNH Offline
    hoboadam_PSN
    wrote on last edited by hoboadam_PSN
    #15

    App is down now that I actually went to check.

    Chrome version 101.x

    Android 12 on the Pixel 5.

    1 Reply Last reply
    0
  • SnipperinoIcy_PSNS Offline
    SnipperinoIcy_PSNS Offline
    SnipperinoIcy_PSN
    wrote on last edited by
    #16

    App is stuck "Fetching Data", When I try to log onto the theshow.com website it says "Error, Access Restricted"?
    Any Ideas?

    1 Reply Last reply
    0
  • JAB0503_PSNJ Offline
    JAB0503_PSNJ Offline
    JAB0503_PSN
    wrote on last edited by
    #17

    Same here.

    1 Reply Last reply
    0
  • Pat_SDS_PSNP Offline
    Pat_SDS_PSNP Offline
    Pat_SDS_PSN SDS
    wrote on last edited by
    #18

    Fix is being deployed right now. Should be back to normal soon. Thank you for your patience.

    1 Reply Last reply
    0
  • Pat_SDS_PSNP Offline
    Pat_SDS_PSNP Offline
    Pat_SDS_PSN SDS
    wrote on last edited by
    #19

    If the issue persists, please let us know. Thanks!

    1 Reply Last reply
    0
  • bhall09_PSNB Offline
    bhall09_PSNB Offline
    bhall09_PSN
    wrote on last edited by bhall09_PSN
    #20

    Still getting “access restricted” when trying to access dashboard and market on website

    1 Reply Last reply
    0
  • Pat_SDS_PSNP Offline
    Pat_SDS_PSNP Offline
    Pat_SDS_PSN SDS
    wrote on last edited by
    #21

    For those still getting 'Your access has been restricted.' error, please reach out to support: https://theshow.sonysandiegostudio.games/hc/en-us/requests/new?ticket_form_id=360003012253

    1 Reply Last reply
    0
  • energystar157_PSNE Offline
    energystar157_PSNE Offline
    energystar157_PSN
    wrote on last edited by energystar157_PSN
    #22

    Still getting "access restricted" on the web portal, but the companion app is working fine for me now. Also submitted a ticket.

    1 Reply Last reply
    0
  • Cuhbeez_XBLC Offline
    Cuhbeez_XBLC Offline
    Cuhbeez_XBL
    wrote on last edited by
    #23

    I'm also running into "access restricted" now. Both mobile and PC.

    1 Reply Last reply
    0
  • Baseman1754_PSNB Offline
    Baseman1754_PSNB Offline
    Baseman1754_PSN
    wrote on last edited by
    #24

    I keep getting, "sorry there was an issue connecting to the server". I've u installed, cleared cache, cleared data, updated, rebooted. WTF

    1 Reply Last reply
    0
  • elmoshu_PSNE Offline
    elmoshu_PSNE Offline
    elmoshu_PSN
    wrote on last edited by
    #25

    @Pat_SDS_PSN

    Have submitted multiple requests to have this access restricted issue resolved and have not heard back in 2 weeks - being that you were suggesting to contact support any way you could help? Thanks if you can!

    1 Reply Last reply
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