Update 4/26 - ACCOUNT LINKING
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@hoboadam_psn said in Update 4/26 - server, maintenance, update:
Thanks Victor.
I have one question and it's really for giggles.
Was I even remotely close with anything I thought was causing the problems? I would never expect details because it's bad industry practice to reveal extreme details, but did I at least hit the dartboard?
Thank you.
I think I speak for most when I say yes you were probably mostly correct. But you will probably never get an official answer.
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I think from the vagueness this will not address the lost stuff.. refund army INC!
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When will the servers be up?
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I really hope this fixes the unlink issues and progress/DD wipes. Haven’t been able to play the game since last week, and eager to start again.
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AI bars running needs a lot of help
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So its safe to assume that none of the first programs (BR,Event, RS, 1st Inning) are going to be extended due to lack of play-ability, the first event only consisted of 2 days that you could actually play online
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When will servers be back up?
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@vitesse94_psn said in Update 4/26 - server, maintenance, update:
When will servers be back up?
Looks like they’re up now
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@victor_sds_psn said in Update 4/26 - server, maintenance, update:
Hiya folks!
Just wanted to chime in with an update:
- We recently deployed some server side updates that reduced the number of "server exception" errors players were seeing. We will continue to monitor and prioritize server stability as we move forward.
- We have server maintenance scheduled for 4 AM PT on Tuesday 4/27 (tomorrow). If all goes according to plan, this maintenance will include a fix to the unlinking issue that users have been reporting to us here on the forums.
- And yes, we have a game update in the works. I can't go into details, but it includes many fixes to reported issues and more. Stay tuned for more info.
Thank you all for your detailed reports and patience while we work to smooth things over.
@Victor_SDS_PSN Why even post this? We know your servers are trash, stop reiterating it and avoiding answering the many other questions that are being screamed at you at this point. Pathetic
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@victor_sds_psn said in Update 4/26 - server, maintenance, update:
Hiya folks!
Just wanted to chime in with an update:
- We recently deployed some server side updates that reduced the number of "server exception" errors players were seeing. We will continue to monitor and prioritize server stability as we move forward.
- We have server maintenance scheduled for 4 AM PT on Tuesday 4/27 (tomorrow). If all goes according to plan, this maintenance will include a fix to the unlinking issue that users have been reporting to us here on the forums.
- And yes, we have a game update in the works. I can't go into details, but it includes many fixes to reported issues and more. Stay tuned for more info.
Thank you all for your detailed reports and patience while we work to smooth things over.
The unlink button seems to have disappeared from the site altogether for me. It looks like i can actually sign into my mlbts online account again thoigh where my progress is. Is this still being worked on so we can unlink and relink correctly?
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Seems better this morning. Still would like an answer in what is going to be done to make up for the massive amount of lost xp and losses in showdowns due to server errors?
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@Victor_SDS_PSN Unfortunately both my XBL and PSN accounts remain linked to one another. All my pre-order content from the Jackie Robinson Edition is still missing.
gamertag XBL: JLafontNYC
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@jlafont1_psn said in Update 4/26 - server, maintenance, update:
@Victor_SDS_PSN Unfortunately both my XBL and PSN accounts remain linked to one another. All my pre-order content from the Jackie Robinson Edition is still missing.
gamertag XBL: JLafontNYC
I’m in the same unfortunate boat. Hopefully @Victor_SDS_PSN and the team can provide some update.
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@victor_sds_psn said in Update 4/26 - server, maintenance, update:
Hiya folks!
Just wanted to chime in with an update:
- We recently deployed some server side updates that reduced the number of "server exception" errors players were seeing. We will continue to monitor and prioritize server stability as we move forward.
- We have server maintenance scheduled for 4 AM PT on Tuesday 4/27 (tomorrow). If all goes according to plan, this maintenance will include a fix to the unlinking issue that users have been reporting to us here on the forums.
- And yes, we have a game update in the works. I can't go into details, but it includes many fixes to reported issues and more. Stay tuned for more info.
Thank you all for your detailed reports and patience while we work to smooth things over.
Will any of these fixes address the "Squad not found" error that some of us are having completely locking us out of DD content?
https://forums.theshow.com/topic/30351/4th-day-of-not-being-able-to-access-diamond-dynasty-squad
Pretty ridiculous that I've had 1 response to my account ticket in the past week and it was only to ask me if I've linked my account.
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@feegore_mlbts said in Update 4/26 - server, maintenance, update:
@jlafont1_psn said in Update 4/26 - server, maintenance, update:
@Victor_SDS_PSN Unfortunately both my XBL and PSN accounts remain linked to one another. All my pre-order content from the Jackie Robinson Edition is still missing.
gamertag XBL: JLafontNYC
I’m in the same unfortunate boat. Hopefully @Victor_SDS_PSN and the team can provide some update.
I believe once the linking maintenance is done, we'll see the Unlink button back on the account with the Xbox and PS updated. Once we are able to unlink, we can relink to the account that has our proper progress and it should resolve this, but in game there is still no option to Unlink anywhere...
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I just played first event game without disconnection in more than 5 days. Hopefully it's gonna stay like that
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@do_xci_psn said in Update 4/26 - server, maintenance, update:
@feegore_mlbts said in Update 4/26 - server, maintenance, update:
@jlafont1_psn said in Update 4/26 - server, maintenance, update:
@Victor_SDS_PSN Unfortunately both my XBL and PSN accounts remain linked to one another. All my pre-order content from the Jackie Robinson Edition is still missing.
gamertag XBL: JLafontNYC
I’m in the same unfortunate boat. Hopefully @Victor_SDS_PSN and the team can provide some update.
I believe once the linking maintenance is done, we'll see the Unlink button back on the account with the Xbox and PS updated. Once we are able to unlink, we can relink to the account that has our proper progress and it should resolve this, but in game there is still no option to Unlink anywhere...
I think it’s done? I see my MLBTS account and it has prompts to link. I just can’t unlink my PSN/XBL stuff still
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@feegore_psn said in Update 4/26 - server, maintenance, update:
@do_xci_psn said in Update 4/26 - server, maintenance, update:
@feegore_mlbts said in Update 4/26 - server, maintenance, update:
@jlafont1_psn said in Update 4/26 - server, maintenance, update:
@Victor_SDS_PSN Unfortunately both my XBL and PSN accounts remain linked to one another. All my pre-order content from the Jackie Robinson Edition is still missing.
gamertag XBL: JLafontNYC
I’m in the same unfortunate boat. Hopefully @Victor_SDS_PSN and the team can provide some update.
I believe once the linking maintenance is done, we'll see the Unlink button back on the account with the Xbox and PS updated. Once we are able to unlink, we can relink to the account that has our proper progress and it should resolve this, but in game there is still no option to Unlink anywhere...
I think it’s done? I see my MLBTS account and it has prompts to link. I just can’t unlink my PSN/XBL stuff still
I see the same thing, but the Unlink button doesn't even appear for me in game or on the site. I'm thinking further maintenance is needed or that specific part of the issue isn't resolved. I sent another ticket.
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@do_xci_psn said in Update 4/26 - server, maintenance, update:
@feegore_psn said in Update 4/26 - server, maintenance, update:
@do_xci_psn said in Update 4/26 - server, maintenance, update:
@feegore_mlbts said in Update 4/26 - server, maintenance, update:
@jlafont1_psn said in Update 4/26 - server, maintenance, update:
@Victor_SDS_PSN Unfortunately both my XBL and PSN accounts remain linked to one another. All my pre-order content from the Jackie Robinson Edition is still missing.
gamertag XBL: JLafontNYC
I’m in the same unfortunate boat. Hopefully @Victor_SDS_PSN and the team can provide some update.
I believe once the linking maintenance is done, we'll see the Unlink button back on the account with the Xbox and PS updated. Once we are able to unlink, we can relink to the account that has our proper progress and it should resolve this, but in game there is still no option to Unlink anywhere...
I think it’s done? I see my MLBTS account and it has prompts to link. I just can’t unlink my PSN/XBL stuff still
I see the same thing, but the Unlink button doesn't even appear for me in game or on the site. I'm thinking further maintenance is needed or that specific part of the issue isn't resolved. I sent another ticket.
Are you logged in on your Show account?
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@victor_sds_psn said in Update 4/26 - server, maintenance, update:
@do_xci_psn said in Update 4/26 - server, maintenance, update:
@feegore_psn said in Update 4/26 - server, maintenance, update:
@do_xci_psn said in Update 4/26 - server, maintenance, update:
@feegore_mlbts said in Update 4/26 - server, maintenance, update:
@jlafont1_psn said in Update 4/26 - server, maintenance, update:
@Victor_SDS_PSN Unfortunately both my XBL and PSN accounts remain linked to one another. All my pre-order content from the Jackie Robinson Edition is still missing.
gamertag XBL: JLafontNYC
I’m in the same unfortunate boat. Hopefully @Victor_SDS_PSN and the team can provide some update.
I believe once the linking maintenance is done, we'll see the Unlink button back on the account with the Xbox and PS updated. Once we are able to unlink, we can relink to the account that has our proper progress and it should resolve this, but in game there is still no option to Unlink anywhere...
I think it’s done? I see my MLBTS account and it has prompts to link. I just can’t unlink my PSN/XBL stuff still
I see the same thing, but the Unlink button doesn't even appear for me in game or on the site. I'm thinking further maintenance is needed or that specific part of the issue isn't resolved. I sent another ticket.
Are you logged in on your Show account?
I have the same issue. When I log into my MLBTS account, nothing is linked. When I log into my XBL or PSN credentials, they’re still linked together with no option to unlink. Screen shot linked below.
