Community Forum

Hi, closing this for now. Please create a new post if this happens again.

Definitely an android issue, had an issue with the face scan then changed to iPhone and haven't had a problem since

When will the face scan be open for use again

@CzarNikolai And it never will. A combination of they don't care/don't have people who actually know how to work an app. For the same issue to be ongoing for 3+ years is absolutely insane. I accepted that it will never be fixed and they are play with that

@Manu__SDS Thanks for the info!

@SilverQ73

Thank you for the clarification!

I also don't see two different usernames for your account, but they are linked to two different URLs!

Howdy,

all information is missing in this post. We need to know device make/model, OS system to start. What 24 logo are you talking about? The last one in the navigation menu?

You could also use imgur.com or another free media sharing service to share captures of your attempt.

@Manu__SDS this has nothing to do with changing my email associated with my account.

¡Hola!

Espero que esto te pueda ayudar: https://theshow.com/your-guide-to-sign-in-to-the-mlb-the-show-companion-app

@Manu__SDS found the problem, is my camera of Face ID dont work the hardware.