Their communication has been horrible. I should know, it's my profession. As evidenced by other threads and responses, I don't think they take criticism too well. A public relations team can't be affected by criticism. They have to rise above it. I don't know Ramone's official title, but I assume he's part of the PR team. They really need better communication, and not just for their promotions.
Frankly, I'm appalled at all the things that don't work as they should. There are so many things not working as intended.
Pretty sure Ramone is nothing more than a glorified spokesman. A salesman of sorts.
FYI too. if you're doing team collections (i.e. braves) and you lock in the completion, it will automatically give you the 10 points for completing them so if you're already at 70 or 120 or whatever i don't think you'll get the points. I have one brave left to get and I'm waiting for stage 3 to get him so i don't lose the 10 points for the collection b/c I'm already at the 120 and have Wright.
Collections only count for stage 1. If you are already past 70 then it's too late.