Community Forum

Well I imagine SDS has gone home for the day since they had a really tough day with all the updates they provided...oh wait...guess they've gone home for the day cause it is Thursday.

@K9_21owl Even if you don't try the account seems to reset to 0.

@MoneyManMike55 yes they will. Gotta keep that money rolling in.

@xxfrystealerxx they cancelled the tournament according to FB but no mention of not uploading the new content. 'Fraid we are not their priority. I mean there has been no announcement what so ever, so we can't even start over because any progress we make will be rolled over if there is a reset and I bet they're hoping most folks will just keep grinding and then in a couple of weeks they'll say here's a couple of packs for your troubles...

@MoneyManMike55 they must of forget to pay SDS their protection money for this week.

@xxfrystealerxx based on the fact that it is near the end of the working day out here on the west coast and they're suppose to have new content to launch tomorrow for those lucky folks who didn't lose everything my guess is this will be your first week-end without playing, but hopefully not your first month. But if it was an easy fix we'd know already, so ...

@Victor_SDS_MLBTS So are we gonna get an update or what? or was this only a 1 time deal? We are aware of the issue and hope to have it fixed ASAP. Does that mean before .... the all star break....the Wildcard round...the World Series....A week before pre-orders for 25 are available to order?

@sbchamps17 the difference here is our entire accounts have been wiped out for the last 3.5 YEARS. The only reason 2020 version isn't wiped clean is because it is no longer online. All our players, stubs, pre-order bonus cards - everything we paid premium price for has been wiped out. Even the daily double login in bonus is gone on all versions of the game dating back to 2021. I had almost 30,000 stubs - 75% of NL East Team affinity completed. All negro League storylines completed. My basic DD team was all diamond (minimum 85s) and I was fairly far along on Conquest. Lots of time and money gone and no idea if or when it will be returned.

@sheyworth_MLBTS according to the response I got from SDS our accounts are not gone, but we will see. They said they would let me know when there's an update but who knows when that will be. Gotta feed their content creators first I guess - funny how none of their accounts reset, ain't it.

@Firestormx_MLBTS I steered clear of it too for that reason and because it wasn't even listing the right information for my account. And then both of them set to 0.

@GuyIncognito55_PSN Me too - didn't pick the one with the warning under it - not that it was correct either - and then both options became 0. opened the game and played through DD to see if that got me back in and now I have an account with 201 stubs but not the daily double log in.

So I received this from SDS a few minutes ago:
##- Please type your reply above this line -##
Your request (357506) has been updated. To add additional comments, reply to this email.

Zoe (The Show)

Apr 4, 2024, 12:54 PM PDT

Thanks for reaching out, we appreciate your patience.

We're aware of the account issues that users are seeing and are working to get it resolved ASAP. Your account progress is not lost - we'll send a follow-up message once we have an update.

In the meantime, you can try to relink your account in the account dashboard.

If you do, make sure to choose the account with the correct stubs and level!

It looks to me like they are setting all of us up to take the fall for them with this little tidbit: If you do, make sure to choose the account with the correct stubs and level! Can just seeing it now: Oops, so sorry you selected the wrong account (even if you didn't) and wiped it all away, but hey thanks for preordering and paying extra.

Well, it has now been 12 hours since my account was completely wiped out not only for 2024 but for all versions going back to 2021. This includes all the pre-order and deluxe edition bonuses for each of those games. And what have I heard from SDS? Nada. I am also losing one of the very small windows for playing the game because I have no desire to start playing from ground zero. I realize that they are probably swamped, but man an update of some sort would be nice.

So both the app and my account now say 0, still nothing from SDS.

Well off to bed, hopefully when I wake up things will look a lot better, but ....

@dpsheridan17_MLBTS Find myself in the same boat. None of my options have anything more than 201 stubs and that's only because I thought playing through that first bit would get me back to my stuff.

@Justillien_PSN It's extremely frustrating. I hope they get it straightened out because from where I am sitting everything not on my console hard drive has been wiped out and I have been playing since at least 06

@Victor_SDS_MLBTS my account information is listed as 0 or the stubs I got when I resigned in to 2024 DD. I can't find my account to reset. All my online progress has been reset including Storylines and it took my forever to complete the fielding challenge for Toni Stone. Just unlocked her and the bonus card today. What am I supposed to do. It appears my entire account has been reset all the way back to 2021. 2020 is still intact because the servers are offline now. but that's 3 plus years of progress gone.

my account says 0 or 201 and all of my cards and my pre-order 2 cards a day sign in bonus is gone.

Now its asking me to do the code of conduct thing yet again. and still nothing whatsoever.