Scouting report question/issue
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Are free packs and golden tickets rewarded consistently? Once you've signed up? I signed up quite some time ago and I don't recall seeing all of these free packs and golden tickets. Do I have to sign-up every month brand new? I don't think that makes sense. Every time I have tried to sign-up, it says I'm already signed up. What gives? Am I doing something wrong?
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If you signed up and you are getting Scouting Report emails, you should be getting the pack.
Submit a ticket via the support portal and we can investigate.
https://theshow.sonysandiegostudio.games/hc/en-us/requests/new?ticket_form_id=360003012253
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I have a formal email confirmation from March that I was signed up for the newsletter. I also have a few other emails from different months saying the same thing, which is odd. Thought I only needed to subscribe once. I only have an email from April notifying me of a free pack.
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Ill submit a ticket now. I'm on vacation in Florida. Is there anyway you can escalate the ticket? I'm monitoring everything through my app.
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Just submitted the ticket. My ticket number or the number referenced in my email is 574616.
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Still haven’t heard from anyone. Is that normal?
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Still haven’t heard from anyone. Is that normal?
It's called a holiday weekend and they have a backlog of tickets that they're still going through so you gotta be patient and wait
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Fair enough.
