Account Reset? 4/4/24
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I tried reinstalling game but still won’t link my actual account that shows online with my console smh. I guess people like me will just wait days or weeks with no clue when SDS will fix it, if they’ll fix it for everyone or have to go one by one, or if I need to try to fix it myself since I get zero customer support from them.
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@SB24akaLacazette so on here in your account it shows nothing but in the app it shows all your stuff?
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I thought maybe I need to link it through my console but when I started to do that using the code it gives you, it showed 2 accounts and both were zeroed. So I backed outta there quickly. Still can see my stuff online but no clue how to fix it since what’s worked for many does not work for mine.
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The account dashboard shows me as correctly linked but on the console all of my stubs, cards, logos, uniforms, etc are gone. Weirdly, the companion app on iOS shows everything correctly.
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It’s crapped that this happened last night and happened to so many players that this should their top priority, but they seemed to be more worried about fixing a pitcher knuckleball in the game then fixing possibly millions of people game profiles smh
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They just have to have something that can get us back to where we were 24 hours ago. This is nuts
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my app seems to only be showing the "new" reset profile/account, even though I never selected either of them on here. Oh well, guess I'll play a different game and submit a refund request
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just had a looked on their twitter page, they tweeted a message regarding this issue so at least I feel a little bit better that their working to sort this out, hopefully all get us stuff back and go back to normal issues like glitches, connection issues and online lag time lol
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@SB24akaLacazette nah that’s just an auto tweet to save face when they have served issues. Doubt they’ve made any progress. They messed up big time on this one and are figuring out how they can solve it while not having to spend any effort or money
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@dpsheridan17 lol and I thought 2K and madden was bad this might be the all time worse issue in a sports game that I’ve ever had
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@SB24akaLacazette yeah this one is the worst I’ve experienced to date. If they actually deleted peoples accounts it might be the nail in the coffin for SDS. People don’t care about the money at this point they just all the hours they spent back
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@xxfrystealerxx sorry just saw your message yea the companion app has all my stuff and history when I got all the stuff but game doesn’t it ask me to go through terms and conditions. Even went through unlinking and linking accounts back up nothing sorted it. Even tried from some YouTuber to reset my router but same [censored]
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@SB24akaLacazette yeah I think my issue is that I did accept the terms and conditions and "create" a new DD team when it happened because it was late and I was just confused as to what happened. I had just finished a BR game and went to start a new one and was getting the "team not found" error and then the game froze. I dashboarded and closed the game, launched again, and saw the terms and just figured they updated something as it was just about midnight for me at that time but once I saw the tutorial and first few missions with 0 or my ~109k stubs I knew something was up. Guess I might just be screwed then?
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@xxfrystealerxx is all your stuff showing on the companion app?
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@SB24akaLacazette nope
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@SB24akaLacazette no because there I am logged in through the PS option and that's the one that is the "new" one after the reset
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do not try resetting or relinking accounts. it should fix once they have it resolved and they will probably roll out an update on this for everyone. just gotta be patient
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@xxfrystealerxx it’s got to be a way for them to sort it for you pal they have know mad people did the same thing you did
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@xxfrystealerxx Hey man I did same thing, booted game at like 5am for one quick game (needed 1 pitcher inning to 100% my last TA, NL central) and saw the terms, figured they came with new ones (which some games do sometimes). And now even after relinking and I can see online I have the stubs and players, on my PS5 it won’t link to that account. If I were to try to link from the PS5 then it tries to link that new blank account with online, which would have appeared to create two blank accounts which I luckily didn’t do. I tried reinstalling game but it did nothing. Probably will have to wait weeks for ticket to get resolved since their relinking fix seems to have worked for most ppl. I’m guessing it’s still only blanked out for those of us who logged in or already playing when this happened early AM or whenever.
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So I received this from SDS a few minutes ago:
##- Please type your reply above this line -##
Your request (357506) has been updated. To add additional comments, reply to this email.Zoe (The Show)
Apr 4, 2024, 12:54 PM PDT
Thanks for reaching out, we appreciate your patience.
We're aware of the account issues that users are seeing and are working to get it resolved ASAP. Your account progress is not lost - we'll send a follow-up message once we have an update.
In the meantime, you can try to relink your account in the account dashboard.
If you do, make sure to choose the account with the correct stubs and level!
It looks to me like they are setting all of us up to take the fall for them with this little tidbit: If you do, make sure to choose the account with the correct stubs and level! Can just seeing it now: Oops, so sorry you selected the wrong account (even if you didn't) and wiped it all away, but hey thanks for preordering and paying extra.
