Update 2 - Companion App, Face Scan, & iOS
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We're aware that Android users are experiencing a longer than usual delay for their face scans to show in game.
Our team is investigating and working to resolve as soon as possible.
The iOS version is still on the way.
Thank you for your patience.
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C CBrev47_MLBTS pinned this topic on
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Who cares at this point. Refund please.
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@Jamamb40_MLBTS said in Update 2 - Companion App, Face Scan, & iOS:
Who cares at this point. Refund please.
It's free dude.
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The anxiety I get from checking my app for updates like 6 times a day is getting real.
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@ChuckCLC_PSN said in Update 2 - Companion App, Face Scan, & iOS:
@Jamamb40_MLBTS said in Update 2 - Companion App, Face Scan, & iOS:
Who cares at this point. Refund please.
It's free dude.
Not free if you paid for the pre order dude
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How is it that the iOS app isn’t out but the android one is? Before you say it’s an apple issue that’s not the answer most of us will accept. If they have a long approval time why wasn’t this sent them way sooner? This isn’t the 1st year the game has come out
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Been rough
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@akronsfinest1980_MLBTS said in Update 2 - Companion App, Face Scan, & iOS:
How is it that the iOS app isn’t out but the android one is? Before you say it’s an apple issue that’s not the answer most of us will accept. If they have a long approval time why wasn’t this sent them way sooner? This isn’t the 1st year the game has come out
What I gathered is that there is an issue with Face Scan on the iOS app... for whatever reason it works on Android although there appears to be some sort of issue with the time it takes for the Face Scan to appear in game. That is the main piece this year as far as new features for the app so SDS needs to get it to work on Apple and then Apple needs to approve the update... I've had my fair share of games where I've done the face scan and I am personally over it as I didn't even do the face scan for NBA 2K23 but it is cool to see yourself in the game and with this being the first Show to have the feature I was kind of looking forward to it but until then I'll focus on other aspects of the game... I might even start an RTTS without it... I guess it also helps that I'm not the biggest market flipper so the app for me is more so a way to keep up with the game (besides Social Media) when away from my work desk and away from the console... all things considered I don't envision this dragging on much longer... it would've been great to have it at launch but we didn't get that... sooner rather than later is all we can hope for now and that once we finally get it the app will work properly.
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SDS.. it’s in the game.
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Oh trust me the android one doesn’t work either nor does the old 2022 one work I can’t even get logged in
@omeischillin said in Update 2 - Companion App, Face Scan, & iOS:@akronsfinest1980_MLBTS said in Update 2 - Companion App, Face Scan, & iOS:
How is it that the iOS app isn’t out but the android one is? Before you say it’s an apple issue that’s not the answer most of us will accept. If they have a long approval time why wasn’t this sent them way sooner? This isn’t the 1st year the game has come out
What I gathered is that there is an issue with Face Scan on the iOS app... for whatever reason it works on Android although there appears to be some sort of issue with the time it takes for the Face Scan to appear in game. That is the main piece this year as far as new features for the app so SDS needs to get it to work on Apple and then Apple needs to approve the update... I've had my fair share of games where I've done the face scan and I am personally over it as I didn't even do the face scan for NBA 2K23 but it is cool to see yourself in the game and with this being the first Show to have the feature I was kind of looking forward to it but until then I'll focus on other aspects of the game... I might even start an RTTS without it... I guess it also helps that I'm not the biggest market flipper so the app for me is more so a way to keep up with the game (besides Social Media) when away from my work desk and away from the console... all things considered I don't envision this dragging on much longer... it would've been great to have it at launch but we didn't get that... sooner rather than later is all we can hope for now and that once we finally get it the app will work properly.
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I can’t even login at all even on android
@romeischillin said in Update 2 - Companion App, Face Scan, & iOS:@akronsfinest1980_MLBTS said in Update 2 - Companion App, Face Scan, & iOS:
How is it that the iOS app isn’t out but the android one is? Before you say it’s an apple issue that’s not the answer most of us will accept. If they have a long approval time why wasn’t this sent them way sooner? This isn’t the 1st year the game has come out
What I gathered is that there is an issue with Face Scan on the iOS app... for whatever reason it works on Android although there appears to be some sort of issue with the time it takes for the Face Scan to appear in game. That is the main piece this year as far as new features for the app so SDS needs to get it to work on Apple and then Apple needs to approve the update... I've had my fair share of games where I've done the face scan and I am personally over it as I didn't even do the face scan for NBA 2K23 but it is cool to see yourself in the game and with this being the first Show to have the feature I was kind of looking forward to it but until then I'll focus on other aspects of the game... I might even start an RTTS without it... I guess it also helps that I'm not the biggest market flipper so the app for me is more so a way to keep up with the game (besides Social Media) when away from my work desk and away from the console... all things considered I don't envision this dragging on much longer... it would've been great to have it at launch but we didn't get that... sooner rather than later is all we can hope for now and that once we finally get it the app will work properly.
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@To3_jam11_PSN said in Update 2 - Companion App, Face Scan, & iOS:
@ChuckCLC_PSN said in Update 2 - Companion App, Face Scan, & iOS:
@Jamamb40_MLBTS said in Update 2 - Companion App, Face Scan, & iOS:
Who cares at this point. Refund please.
It's free dude.
Not free if you paid for the pre order dude
The android version is free at least.
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Adding Last Names was too hard? If you are going to throw in Face Scan into the setup for RTTS, then both apps should have worked from early launch. After all pre-order Customers!, are returning customers year after year. Myself since 14.
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The fact is it don’t work on nothing I can’t even log in
@Jamamb40_MLBTS said in Update 2 - Companion App, Face Scan, & iOS:
Adding Last Names was too hard? If you are going to throw in Face Scan into the setup for RTTS, then both apps should have worked from early launch. After all pre-order Customers!, are returning customers year after year. Myself since 14.
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This game is unplayable I mean you basically need a character for everything and if you are trying to use your own it’s unplayable even the android app doesn’t even login you would think that this would’ve been tested before the game is even came out really disappointed
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It’s just getting ridiculous I still can’t even use the app Authenticating keeps popping up and it don’t load nothing after that
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