Questions I hope SDS really answers regarding '22
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@savefarris_psn said in Questions I hope SDS really answers regarding '22:
I sincerely doubt they’re going to give you that level of proprietary data. I understand we’re all hungry jackals begging for scraps before launch, but if you don’t adjust your expectations, you’re just setting yourself up for disappointment.
In the real world, this happens all the time. Customers that pay $$ are entitled to this kind of data. Trust me, this is standard practice in the software industry where they go over bugs with their customers. I'm just asking SDS to adopt industry standard practices and come clean, that is all. They provide "hours people played the game data" ....they can provide this data. Nothing I am asking for impacts PII ...and if they don't have this information, they should, as it is standard metrics any software engineering team can provide and would be asked for by their VP and Directors. They have this data and should provide the information their paying customers.
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As far as the "duplicate collection bug" goes, thats already been solved. Even though it wasn't much of a bug in the first place, they added a conformation prompt quite a while back
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@the_dragon1912 said in Questions I hope SDS really answers regarding '22:
As far as the "duplicate collection bug" goes, thats already been solved. Even though it wasn't much of a bug in the first place, they added a conformation prompt quite a while back
Bug was solved in '21 , yet no guarantee that code was sync'd back into the '22 development branch.
----------- '21 release throttle branch where fixes went in for '21
/
/
-------------------------------- Main development branch for '22 ------
---- '22 release throttle branchThey need to double-commit or sync between the branches. No guarantee they are doing that, and thus no guarantee that '21 fixes make it into '22. Branching and syncing is not something that all software companies do well, and not always easy...... and thus no guarantee that a previous fix (technical term in software development is "regression") will make it into the new release, and thus why I am asking.
Ironically, another thing I'd like to see SDS Engineering answer....is for 18,19,20,21 .... what do their regression metrics look like? Are bug fixes for older releases not making it into their newer releases, or are their regression bugs trending down between releases??? Their answer would tell us a lot about the code quality, TBH, and would be great to know as well.
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@the_dragon1912 said in Questions I hope SDS really answers regarding '22:
As far as the "duplicate collection bug" goes, thats already been solved. Even though it wasn't much of a bug in the first place, they added a conformation prompt quite a while back
I still have 2 Eric Gagne.
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@ikasnu_psn said in Questions I hope SDS really answers regarding '22:
@the_dragon1912 said in Questions I hope SDS really answers regarding '22:
As far as the "duplicate collection bug" goes, thats already been solved. Even though it wasn't much of a bug in the first place, they added a conformation prompt quite a while back
I still have 2 Eric Gagne.
I'm under the understanding that OP meant team affinity duplicates as he said "flooding support when people make a mistake"
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@the_dragon1912 said in Questions I hope SDS really answers regarding '22:
@ikasnu_psn said in Questions I hope SDS really answers regarding '22:
@the_dragon1912 said in Questions I hope SDS really answers regarding '22:
As far as the "duplicate collection bug" goes, thats already been solved. Even though it wasn't much of a bug in the first place, they added a conformation prompt quite a while back
I still have 2 Eric Gagne.
I'm under the understanding that OP meant team affinity duplicates as he said "flooding support when people make a mistake"
Yes, that correct. That is the duplicate issue I am talking about, that I want to make sure has been committed into the '22 branch so they don't get a ton of requests to fix an issue which they have already fixed in last year's version.
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@tvsectog_xbl said in Questions I hope SDS really answers regarding '22:
SDS has three main audiences this time of year.
-
New Players
-
Returning Players
-
Parents.... who are financially responsible for the purchases
It seems that much of the the marketing hype focuses on gaining 'new' players, yet this isn't as helpful/meaningful for returning players. Many returning players are looking for different features, one being game stability, which new players might now know about.
As a returning player, below are the questions I hope that SDS answers, which are different than many new players. I don't expect them to answer the questions in a stream, yet some kind of statement, response or FAQ with more details would be greatly appreciated. If you have questions as well, go ahead and leave them here.
- Engineering likely 'branched' the code. Did the bugs found in '21 get double-committed (or sync'd) into the '22 branch, or will we be starting all over and finding many of the same bugs again in '22 that were fixed in '21??
For example, the "collection duplicate bug" ..... is that fixed from the very beginning in '22, or are people going to flood support again getting this fixed if they make a mistake?
- SDS, do you know the root cause of the crashes/freezes in '21?? Memory leak? Have you run static-analysis against the code to find memory leaks?
Is the issue a timing issue? What specifically triggers the code to loop, and thus hang?
Anymore information you can share about the root cause of the hangs, that we can look out as players that could help you debug the root cause (if you don't know what it is)?
Is the issue in the code that causes the hangs an issue in the game itself, or it's interaction with the OS (PlayStation OS, Xbox OS, etc.)??? Are the hangs seen more often if the users are on different platforms (ie - PS4 and Xbox Series X|S, PS5 to Xbox, etc)?
Is there anything we can do as users to prevent the hangs?? (Ie - Always plug in our consoles (if possible) instead of using WiFi? Close the MLBTS app after playing for x number of hours, etc? (Closing/Killing the app completely might help, if it is in fact a memory leak somewhere in the code.) Any recommendations that you (SDS) have that leads to less hangs?
Also, not looking for a marketing/sales answer that states ...."all the crashes from '21 are fixed in '22", which we all know is not true. Looking for actual, technical reasons, recommendations you may have to avoid game freezes and/or things that we can do to help and/or prevent crashes.
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How many CFD (customer found defects) have been committed into '22?? What percentage of the code committed in '22 is new features versus CFD's?
-
What changes were made to your support team (increased headcount?), tools and or processes that will allow you to respond to issues faster in '22 than '21??
Subsequently, can you provide some metrics regarding your support team and also a breakdown of the cases you receive?
Ie....
30% of cases involve crashes
20% of cases involve chasing down players with inappropriate content
10% of cases are caused by backend, database issues
15% are caused by backend server issues related to load/performance/etc?X number of cases are handled by frontend support
Y number of cases requires backend engineering supportHow many cases were caused by bad code that was pushed (like a .12 release....that immediately required a .13 code update to go out)?
Some breakdown numbers would be great.
- Will '22 support 120fps, specifically 4k@120?? Everything that I have seen so far leads me to believe that '22 will still only support 60fps, even though both Sony and Microsoft have released features that would easily allow the game to get 120fps. Since Sony and Microsoft have both issued patches to bring 120fps support to games....what is the holdup for why you are not implementing the fix?? I know why you didn't want to include it in '21, yet the same reason isn't valid for why it is not in '22. It seems there is not a good technical reason why 120fps should not be in '22....so please enable 4k@120fps in '22.....as I know it can easily be done, and you know that, too.
Anyway, for returning players the answers to questions like above are more interesting than just the regular marketing slides that will say "'22 is incredible". Returning players want to know that the game will be more stable and also have some, real, techological advancement (4k@120fps), not just marketing hyped slides.
Oh...and as a parent buying deciding whether to buy the game or not for my kids, I also want to know the answers of above. '20 and '21 are very similar....and frankly, without the game having 4k@120fps ....I'm having a hard time justifying getting '22, which has a cascading effect of additional lost sales. If I don't get it for myself and my kids, I talk with other parents and they won't get it for their kids, they talk to other parents, etc. In addition, the last couple of years I have bought copies of the game for 5 to 10 other people (not including my kid's friends). I'm not the only parent that makes this calculation every year (same calculation we use to determine which system to buy for our kids, be it a PS5 or Xbox).....and with Covid likely coming to an end later this year....there will be many more options of what to spend $$ on this year. Thus, if I decide to buy The Show '22, I at least want to make sure it has the features I want (4k@120) along with metrics and answers to questions that show it will be a stable game this year ....otherwise I am far less inclined to buy it this year TBH.
Absent real questions like above being answered, it will be harder to convince me to buy '22. I don't want the same game as prior years (that have a lot of bugs in them), I want a better, more stable product, and so far what I have seen hasn't convinced me this is the case in regard to '22. Additionally, I am the only one thinking this way. I know multiple streamers who are setting up second accounts to play other games, because they are concerned about just being dependent on MLBTS, especially since it is so buggy. The streamers are concerned about their revenue streams being dependent on a buggy game, as it makes it harder for them to make content. Hopefully, SDS engineering ( and not SDS marketing) will answer these questions honestly, to put us all at a little more ease in regard to '22.
If more mlb the show fans were like you...we would have had a near perfect game years ago...but most will say....what's this guys problem? Why is he asking so many questions? Why cant he just mash buttons and enjoy his homerun dopamine fix??
Phase 1- Wheres my content?Servers are down.
Phase 2- Get your content. Servers better. This is gonna be a great year.
Phase 3- hitting patch
Phase 4-hitting is messed up./great content
Phase 5- bug / great content
Phase 6- bug /great content
Phase 7- get over it they have moved on to next years game
Phase 8- Preorder -
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@tomivory23_psn said in Questions I hope SDS really answers regarding '22:
@tvsectog_xbl said in Questions I hope SDS really answers regarding '22:
SDS has three main audiences this time of year.
-
New Players
-
Returning Players
-
Parents.... who are financially responsible for the purchases
It seems that much of the the marketing hype focuses on gaining 'new' players, yet this isn't as helpful/meaningful for returning players. Many returning players are looking for different features, one being game stability, which new players might now know about.
As a returning player, below are the questions I hope that SDS answers, which are different than many new players. I don't expect them to answer the questions in a stream, yet some kind of statement, response or FAQ with more details would be greatly appreciated. If you have questions as well, go ahead and leave them here.
- Engineering likely 'branched' the code. Did the bugs found in '21 get double-committed (or sync'd) into the '22 branch, or will we be starting all over and finding many of the same bugs again in '22 that were fixed in '21??
For example, the "collection duplicate bug" ..... is that fixed from the very beginning in '22, or are people going to flood support again getting this fixed if they make a mistake?
- SDS, do you know the root cause of the crashes/freezes in '21?? Memory leak? Have you run static-analysis against the code to find memory leaks?
Is the issue a timing issue? What specifically triggers the code to loop, and thus hang?
Anymore information you can share about the root cause of the hangs, that we can look out as players that could help you debug the root cause (if you don't know what it is)?
Is the issue in the code that causes the hangs an issue in the game itself, or it's interaction with the OS (PlayStation OS, Xbox OS, etc.)??? Are the hangs seen more often if the users are on different platforms (ie - PS4 and Xbox Series X|S, PS5 to Xbox, etc)?
Is there anything we can do as users to prevent the hangs?? (Ie - Always plug in our consoles (if possible) instead of using WiFi? Close the MLBTS app after playing for x number of hours, etc? (Closing/Killing the app completely might help, if it is in fact a memory leak somewhere in the code.) Any recommendations that you (SDS) have that leads to less hangs?
Also, not looking for a marketing/sales answer that states ...."all the crashes from '21 are fixed in '22", which we all know is not true. Looking for actual, technical reasons, recommendations you may have to avoid game freezes and/or things that we can do to help and/or prevent crashes.
-
How many CFD (customer found defects) have been committed into '22?? What percentage of the code committed in '22 is new features versus CFD's?
-
What changes were made to your support team (increased headcount?), tools and or processes that will allow you to respond to issues faster in '22 than '21??
Subsequently, can you provide some metrics regarding your support team and also a breakdown of the cases you receive?
Ie....
30% of cases involve crashes
20% of cases involve chasing down players with inappropriate content
10% of cases are caused by backend, database issues
15% are caused by backend server issues related to load/performance/etc?X number of cases are handled by frontend support
Y number of cases requires backend engineering supportHow many cases were caused by bad code that was pushed (like a .12 release....that immediately required a .13 code update to go out)?
Some breakdown numbers would be great.
- Will '22 support 120fps, specifically 4k@120?? Everything that I have seen so far leads me to believe that '22 will still only support 60fps, even though both Sony and Microsoft have released features that would easily allow the game to get 120fps. Since Sony and Microsoft have both issued patches to bring 120fps support to games....what is the holdup for why you are not implementing the fix?? I know why you didn't want to include it in '21, yet the same reason isn't valid for why it is not in '22. It seems there is not a good technical reason why 120fps should not be in '22....so please enable 4k@120fps in '22.....as I know it can easily be done, and you know that, too.
Anyway, for returning players the answers to questions like above are more interesting than just the regular marketing slides that will say "'22 is incredible". Returning players want to know that the game will be more stable and also have some, real, techological advancement (4k@120fps), not just marketing hyped slides.
Oh...and as a parent buying deciding whether to buy the game or not for my kids, I also want to know the answers of above. '20 and '21 are very similar....and frankly, without the game having 4k@120fps ....I'm having a hard time justifying getting '22, which has a cascading effect of additional lost sales. If I don't get it for myself and my kids, I talk with other parents and they won't get it for their kids, they talk to other parents, etc. In addition, the last couple of years I have bought copies of the game for 5 to 10 other people (not including my kid's friends). I'm not the only parent that makes this calculation every year (same calculation we use to determine which system to buy for our kids, be it a PS5 or Xbox).....and with Covid likely coming to an end later this year....there will be many more options of what to spend $$ on this year. Thus, if I decide to buy The Show '22, I at least want to make sure it has the features I want (4k@120) along with metrics and answers to questions that show it will be a stable game this year ....otherwise I am far less inclined to buy it this year TBH.
Absent real questions like above being answered, it will be harder to convince me to buy '22. I don't want the same game as prior years (that have a lot of bugs in them), I want a better, more stable product, and so far what I have seen hasn't convinced me this is the case in regard to '22. Additionally, I am the only one thinking this way. I know multiple streamers who are setting up second accounts to play other games, because they are concerned about just being dependent on MLBTS, especially since it is so buggy. The streamers are concerned about their revenue streams being dependent on a buggy game, as it makes it harder for them to make content. Hopefully, SDS engineering ( and not SDS marketing) will answer these questions honestly, to put us all at a little more ease in regard to '22.
If more mlb the show fans were like you...we would have had a near perfect game years ago...but most will say....what's this guys problem? Why is he asking so many questions? Why cant he just mash buttons and enjoy his homerun dopamine fix??
Phase 1- Wheres my content?Servers are down.
Phase 2- Get your content. Servers better. This is gonna be a great year.
Phase 3- hitting patch
Phase 4-hitting is messed up./great content
Phase 5- bug / great content
Phase 6- bug /great content
Phase 7- get over it they have moved on to next years game
Phase 8- PreorderPhase 9 - Profit
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@raylewissb47_psn said in Questions I hope SDS really answers regarding '22:
@tomivory23_psn said in Questions I hope SDS really answers regarding '22:
@tvsectog_xbl said in Questions I hope SDS really answers regarding '22:
SDS has three main audiences this time of year.
-
New Players
-
Returning Players
-
Parents.... who are financially responsible for the purchases
It seems that much of the the marketing hype focuses on gaining 'new' players, yet this isn't as helpful/meaningful for returning players. Many returning players are looking for different features, one being game stability, which new players might now know about.
As a returning player, below are the questions I hope that SDS answers, which are different than many new players. I don't expect them to answer the questions in a stream, yet some kind of statement, response or FAQ with more details would be greatly appreciated. If you have questions as well, go ahead and leave them here.
- Engineering likely 'branched' the code. Did the bugs found in '21 get double-committed (or sync'd) into the '22 branch, or will we be starting all over and finding many of the same bugs again in '22 that were fixed in '21??
For example, the "collection duplicate bug" ..... is that fixed from the very beginning in '22, or are people going to flood support again getting this fixed if they make a mistake?
- SDS, do you know the root cause of the crashes/freezes in '21?? Memory leak? Have you run static-analysis against the code to find memory leaks?
Is the issue a timing issue? What specifically triggers the code to loop, and thus hang?
Anymore information you can share about the root cause of the hangs, that we can look out as players that could help you debug the root cause (if you don't know what it is)?
Is the issue in the code that causes the hangs an issue in the game itself, or it's interaction with the OS (PlayStation OS, Xbox OS, etc.)??? Are the hangs seen more often if the users are on different platforms (ie - PS4 and Xbox Series X|S, PS5 to Xbox, etc)?
Is there anything we can do as users to prevent the hangs?? (Ie - Always plug in our consoles (if possible) instead of using WiFi? Close the MLBTS app after playing for x number of hours, etc? (Closing/Killing the app completely might help, if it is in fact a memory leak somewhere in the code.) Any recommendations that you (SDS) have that leads to less hangs?
Also, not looking for a marketing/sales answer that states ...."all the crashes from '21 are fixed in '22", which we all know is not true. Looking for actual, technical reasons, recommendations you may have to avoid game freezes and/or things that we can do to help and/or prevent crashes.
-
How many CFD (customer found defects) have been committed into '22?? What percentage of the code committed in '22 is new features versus CFD's?
-
What changes were made to your support team (increased headcount?), tools and or processes that will allow you to respond to issues faster in '22 than '21??
Subsequently, can you provide some metrics regarding your support team and also a breakdown of the cases you receive?
Ie....
30% of cases involve crashes
20% of cases involve chasing down players with inappropriate content
10% of cases are caused by backend, database issues
15% are caused by backend server issues related to load/performance/etc?X number of cases are handled by frontend support
Y number of cases requires backend engineering supportHow many cases were caused by bad code that was pushed (like a .12 release....that immediately required a .13 code update to go out)?
Some breakdown numbers would be great.
- Will '22 support 120fps, specifically 4k@120?? Everything that I have seen so far leads me to believe that '22 will still only support 60fps, even though both Sony and Microsoft have released features that would easily allow the game to get 120fps. Since Sony and Microsoft have both issued patches to bring 120fps support to games....what is the holdup for why you are not implementing the fix?? I know why you didn't want to include it in '21, yet the same reason isn't valid for why it is not in '22. It seems there is not a good technical reason why 120fps should not be in '22....so please enable 4k@120fps in '22.....as I know it can easily be done, and you know that, too.
Anyway, for returning players the answers to questions like above are more interesting than just the regular marketing slides that will say "'22 is incredible". Returning players want to know that the game will be more stable and also have some, real, techological advancement (4k@120fps), not just marketing hyped slides.
Oh...and as a parent buying deciding whether to buy the game or not for my kids, I also want to know the answers of above. '20 and '21 are very similar....and frankly, without the game having 4k@120fps ....I'm having a hard time justifying getting '22, which has a cascading effect of additional lost sales. If I don't get it for myself and my kids, I talk with other parents and they won't get it for their kids, they talk to other parents, etc. In addition, the last couple of years I have bought copies of the game for 5 to 10 other people (not including my kid's friends). I'm not the only parent that makes this calculation every year (same calculation we use to determine which system to buy for our kids, be it a PS5 or Xbox).....and with Covid likely coming to an end later this year....there will be many more options of what to spend $$ on this year. Thus, if I decide to buy The Show '22, I at least want to make sure it has the features I want (4k@120) along with metrics and answers to questions that show it will be a stable game this year ....otherwise I am far less inclined to buy it this year TBH.
Absent real questions like above being answered, it will be harder to convince me to buy '22. I don't want the same game as prior years (that have a lot of bugs in them), I want a better, more stable product, and so far what I have seen hasn't convinced me this is the case in regard to '22. Additionally, I am the only one thinking this way. I know multiple streamers who are setting up second accounts to play other games, because they are concerned about just being dependent on MLBTS, especially since it is so buggy. The streamers are concerned about their revenue streams being dependent on a buggy game, as it makes it harder for them to make content. Hopefully, SDS engineering ( and not SDS marketing) will answer these questions honestly, to put us all at a little more ease in regard to '22.
If more mlb the show fans were like you...we would have had a near perfect game years ago...but most will say....what's this guys problem? Why is he asking so many questions? Why cant he just mash buttons and enjoy his homerun dopamine fix??
Phase 1- Wheres my content?Servers are down.
Phase 2- Get your content. Servers better. This is gonna be a great year.
Phase 3- hitting patch
Phase 4-hitting is messed up./great content
Phase 5- bug / great content
Phase 6- bug /great content
Phase 7- get over it they have moved on to next years game
Phase 8- PreorderPhase 9 - Profit
Not necessarily, regarding "profit".....because when the SDS "extended marketing team", aka "MLBTS Streamers" start complaining that the game is too buggy for them to play and to be able to get content out (and that they openly complain about how bad the game is on their streams over and over again every stream) that they start looking for alternate games to play for personal revenue streams ......it hurts the game's reputation. Word of mouth travels and when the streamers stop playing the game due to the bugs that says a great deal about the game ...and that others should seriously think twice about buying it.
Not to mention, many of the big MLBTS Streamers are getting older...... and with age ....that outlier/102 becomes much, much harder to hit, so any bugs in the game look even worse. Baseball is a young person's game.....so the streamers/free SDS marketeers will need to be able to talk about other aspects of the game (that SDS fixed the bugs, big new game features, etc...) as their skills start to diminish and they are no longer the game's top players. (Playing video games for a living has a shelf life that eventually expires in one's early thirties ... as it is also a young person's game.) Time is money, and the older MLBTS streamers have less time at the top of the game .....so they need the bugs fixed sooner, rather than later. SDS has more runway than older streamers and can bank on a new, younger set of streamers to market/sell the game ...... yet even the new, younger streamers will revolt if the bugs in the game don't get fixed, so even SDS shouldn't bet on a younger set of streamers saving them/the game.
SDS is going to need to fix it's bugs soon (and other bugs in the product)....or it risks alienating/losing a large portion of it's player base (normal, casual players). People are getting tired of the same, buggy product being released every year. When your "Streamer Marketing Team" is constantly complaining on their streams and getting tired of the bugs....that doesn't bode well for the product, overall, especially when "top players" won't be top players forever due to getting older. It's not a winning formula, and will hit both the streamers and also SDS' profits. A lose-lose formula for both.
Also, most casual players when they get hit by the bugs....will find other games to migrate to that work. No-one wants to play a game for 30 to 45 minutes ... and then have the experience ruined by a bug. People will say "screw that" .... and move on to different games....which is what many of the MLBTS content streamers having been saying over and over this year, that the game has way too many bugs that it makes it hard for them to stream. Having people switch to other games...means less "profit" for SDS.
If SDS at least attempts to answer the harder questions, makes a less buggy product (or at least gives us a roadmap for when and how it is dealing with the bugs), it will go a long way in regaining trust with it's players. Hopefully, SDS will go this route, and work to answer real questions by their engineering team, and not just try to answer the questions via just marketing hype from their marketing team. I hope the SDS engineering team steps up and actually answers the questions.
Speaking truthfully..... '21 was so buggy that it never should have been allowed to release this year at all....and if '22 is just more of the same, I'm not interested in spending money on it.
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@tvsectog_xbl said in Questions I hope SDS really answers regarding '22:
@raylewissb47_psn said in Questions I hope SDS really answers regarding '22:
@tomivory23_psn said in Questions I hope SDS really answers regarding '22:
@tvsectog_xbl said in Questions I hope SDS really answers regarding '22:
SDS has three main audiences this time of year.
-
New Players
-
Returning Players
-
Parents.... who are financially responsible for the purchases
It seems that much of the the marketing hype focuses on gaining 'new' players, yet this isn't as helpful/meaningful for returning players. Many returning players are looking for different features, one being game stability, which new players might now know about.
As a returning player, below are the questions I hope that SDS answers, which are different than many new players. I don't expect them to answer the questions in a stream, yet some kind of statement, response or FAQ with more details would be greatly appreciated. If you have questions as well, go ahead and leave them here.
- Engineering likely 'branched' the code. Did the bugs found in '21 get double-committed (or sync'd) into the '22 branch, or will we be starting all over and finding many of the same bugs again in '22 that were fixed in '21??
For example, the "collection duplicate bug" ..... is that fixed from the very beginning in '22, or are people going to flood support again getting this fixed if they make a mistake?
- SDS, do you know the root cause of the crashes/freezes in '21?? Memory leak? Have you run static-analysis against the code to find memory leaks?
Is the issue a timing issue? What specifically triggers the code to loop, and thus hang?
Anymore information you can share about the root cause of the hangs, that we can look out as players that could help you debug the root cause (if you don't know what it is)?
Is the issue in the code that causes the hangs an issue in the game itself, or it's interaction with the OS (PlayStation OS, Xbox OS, etc.)??? Are the hangs seen more often if the users are on different platforms (ie - PS4 and Xbox Series X|S, PS5 to Xbox, etc)?
Is there anything we can do as users to prevent the hangs?? (Ie - Always plug in our consoles (if possible) instead of using WiFi? Close the MLBTS app after playing for x number of hours, etc? (Closing/Killing the app completely might help, if it is in fact a memory leak somewhere in the code.) Any recommendations that you (SDS) have that leads to less hangs?
Also, not looking for a marketing/sales answer that states ...."all the crashes from '21 are fixed in '22", which we all know is not true. Looking for actual, technical reasons, recommendations you may have to avoid game freezes and/or things that we can do to help and/or prevent crashes.
-
How many CFD (customer found defects) have been committed into '22?? What percentage of the code committed in '22 is new features versus CFD's?
-
What changes were made to your support team (increased headcount?), tools and or processes that will allow you to respond to issues faster in '22 than '21??
Subsequently, can you provide some metrics regarding your support team and also a breakdown of the cases you receive?
Ie....
30% of cases involve crashes
20% of cases involve chasing down players with inappropriate content
10% of cases are caused by backend, database issues
15% are caused by backend server issues related to load/performance/etc?X number of cases are handled by frontend support
Y number of cases requires backend engineering supportHow many cases were caused by bad code that was pushed (like a .12 release....that immediately required a .13 code update to go out)?
Some breakdown numbers would be great.
- Will '22 support 120fps, specifically 4k@120?? Everything that I have seen so far leads me to believe that '22 will still only support 60fps, even though both Sony and Microsoft have released features that would easily allow the game to get 120fps. Since Sony and Microsoft have both issued patches to bring 120fps support to games....what is the holdup for why you are not implementing the fix?? I know why you didn't want to include it in '21, yet the same reason isn't valid for why it is not in '22. It seems there is not a good technical reason why 120fps should not be in '22....so please enable 4k@120fps in '22.....as I know it can easily be done, and you know that, too.
Anyway, for returning players the answers to questions like above are more interesting than just the regular marketing slides that will say "'22 is incredible". Returning players want to know that the game will be more stable and also have some, real, techological advancement (4k@120fps), not just marketing hyped slides.
Oh...and as a parent buying deciding whether to buy the game or not for my kids, I also want to know the answers of above. '20 and '21 are very similar....and frankly, without the game having 4k@120fps ....I'm having a hard time justifying getting '22, which has a cascading effect of additional lost sales. If I don't get it for myself and my kids, I talk with other parents and they won't get it for their kids, they talk to other parents, etc. In addition, the last couple of years I have bought copies of the game for 5 to 10 other people (not including my kid's friends). I'm not the only parent that makes this calculation every year (same calculation we use to determine which system to buy for our kids, be it a PS5 or Xbox).....and with Covid likely coming to an end later this year....there will be many more options of what to spend $$ on this year. Thus, if I decide to buy The Show '22, I at least want to make sure it has the features I want (4k@120) along with metrics and answers to questions that show it will be a stable game this year ....otherwise I am far less inclined to buy it this year TBH.
Absent real questions like above being answered, it will be harder to convince me to buy '22. I don't want the same game as prior years (that have a lot of bugs in them), I want a better, more stable product, and so far what I have seen hasn't convinced me this is the case in regard to '22. Additionally, I am the only one thinking this way. I know multiple streamers who are setting up second accounts to play other games, because they are concerned about just being dependent on MLBTS, especially since it is so buggy. The streamers are concerned about their revenue streams being dependent on a buggy game, as it makes it harder for them to make content. Hopefully, SDS engineering ( and not SDS marketing) will answer these questions honestly, to put us all at a little more ease in regard to '22.
If more mlb the show fans were like you...we would have had a near perfect game years ago...but most will say....what's this guys problem? Why is he asking so many questions? Why cant he just mash buttons and enjoy his homerun dopamine fix??
Phase 1- Wheres my content?Servers are down.
Phase 2- Get your content. Servers better. This is gonna be a great year.
Phase 3- hitting patch
Phase 4-hitting is messed up./great content
Phase 5- bug / great content
Phase 6- bug /great content
Phase 7- get over it they have moved on to next years game
Phase 8- PreorderPhase 9 - Profit
Not necessarily, regarding "profit".....because when the SDS "extended marketing team", aka "MLBTS Streamers" start complaining that the game is too buggy for them to play and to be able to get content out (and that they openly complain about how bad the game is on their streams over and over again every stream) that they start looking for alternate games to play for personal revenue streams ......it hurts the game's reputation. Word of mouth travels and when the streamers stop playing the game due to the bugs that says a great deal about the game ...and that others should seriously think twice about buying it.
Not to mention, many of the big MLBTS Streamers are getting older...... and with age ....that outlier/102 becomes much, much harder to hit, so any bugs in the game look even worse. Baseball is a young person's game.....so the streamers/free SDS marketeers will need to be able to talk about other aspects of the game (that SDS fixed the bugs, big new game features, etc...) as their skills start to diminish and they are no longer the game's top players. (Playing video games for a living has a shelf life that eventually expires in one's early thirties ... as it is also a young person's game.) Time is money, and the older MLBTS streamers have less time at the top of the game .....so they need the bugs fixed sooner, rather than later. SDS has more runway than older streamers and can bank on a new, younger set of streamers to market/sell the game ...... yet even the new, younger streamers will revolt if the bugs in the game don't get fixed, so even SDS shouldn't bet on a younger set of streamers saving them/the game.
SDS is going to need to fix it's bugs soon (and other bugs in the product)....or it risks alienating/losing a large portion of it's player base (normal, casual players). People are getting tired of the same, buggy product being released every year. When your "Streamer Marketing Team" is constantly complaining on their streams and getting tired of the bugs....that doesn't bode well for the product, overall, especially when "top players" won't be top players forever due to getting older. It's not a winning formula, and will hit both the streamers and also SDS' profits. A lose-lose formula for both.
Also, most casual players when they get hit by the bugs....will find other games to migrate to that work. No-one wants to play a game for 30 to 45 minutes ... and then have the experience ruined by a bug. People will say "screw that" .... and move on to different games....which is what many of the MLBTS content streamers having been saying over and over this year, that the game has way too many bugs that it makes it hard for them to stream. Having people switch to other games...means less "profit" for SDS.
If SDS at least attempts to answer the harder questions, makes a less buggy product (or at least gives us a roadmap for when and how it is dealing with the bugs), it will go a long way in regaining trust with it's players. Hopefully, SDS will go this route, and work to answer real questions by their engineering team, and not just try to answer the questions via just marketing hype from their marketing team. I hope the SDS engineering team steps up and actually answers the questions.
Speaking truthfully..... '21 was so buggy that it never should have been allowed to release this year at all....and if '22 is just more of the same, I'm not interested in spending money on it.
It was a joke.
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To my further validate my points above…..
‘21 got absolutely flamed. Hope SDS watches the whole video…and also reads the brutally truthful comments as well. This is the truth, regarding the state of the game.
‘22 so far…sure looks to be “lipstick on a pig”….
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