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Login Update

Scheduled Pinned Locked Moved Companion App
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  • Collin_SDS_PSNC Offline
    Collin_SDS_PSNC Offline
    Collin_SDS_PSN SDS
    wrote on last edited by
    #1

    We made a small change and those with invites should have an easier time logging in now.

    If you have issues, please just make a post and we can investigate.

    1 Reply Last reply
    0
  • Gary-Hoggatt_PSNG Offline
    Gary-Hoggatt_PSNG Offline
    Gary-Hoggatt_PSN
    wrote on last edited by
    #2

    I can finally login after getting the invite yesterday, but every time I close the app, I have to re-login, and the app doesn't like my default browser when fetching my credentials. Is the app supposed to require re-login EVERY time you open it, because toggling my default browser every time or flat out changing it is a hassle.

    Collin_SDS_PSNC 1 Reply Last reply
    0
  • Collin_SDS_PSNC Offline
    Collin_SDS_PSNC Offline
    Collin_SDS_PSN SDS
    replied to Guest on last edited by
    #3

    @gary-hoggatt_psn said in Login Update:

    I can finally login after getting the invite yesterday, but every time I close the app, I have to re-login, and the app doesn't like my default browser when fetching my credentials. Is the app supposed to require re-login EVERY time you open it, because toggling my default browser every time or flat out changing it is a hassle.

    Oh that is an interesting corner case. We will look into that. iOS or Android?

    1 Reply Last reply
    0
  • Gary-Hoggatt_PSNG Offline
    Gary-Hoggatt_PSNG Offline
    Gary-Hoggatt_PSN
    wrote on last edited by
    #4

    Android My default browser if Flynx (it creates pop up bubbles to browse quickly). It works if I change my default browser to Chrome or Samsung Internet, but Flynx gets an error, then the app gets an error.

    1 Reply Last reply
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  • gwalls23_XBLG Offline
    gwalls23_XBLG Offline
    gwalls23_XBL
    wrote on last edited by
    #5

    I'm having the same re-login issue when closing the app, using Android 11 on a Google pixel 4 xl.

    hoboadam_PSNH Collin_SDS_PSNC 2 Replies Last reply
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  • vadermcstilts_XBLV Offline
    vadermcstilts_XBLV Offline
    vadermcstilts_XBL
    wrote on last edited by
    #6

    It only lets me log into one of my accounts but when I sign out it still only lets me log into that account when I want to log into a different account.

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  • hoboadam_PSNH Offline
    hoboadam_PSNH Offline
    hoboadam_PSN
    replied to Guest on last edited by
    #7

    @gwalls23_xbl said in Login Update:

    I'm having the same re-login issue when closing the app, using Android 11 on a Google pixel 4 xl.

    Absolutely no issues for me with the Pixel 5.

    Just wanted to share that, as I suspect it's not a Google driven issue.

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  • Collin_SDS_PSNC Offline
    Collin_SDS_PSNC Offline
    Collin_SDS_PSN SDS
    replied to Guest on last edited by
    #8

    @gwalls23_xbl said in Login Update:

    I'm having the same re-login issue when closing the app, using Android 11 on a Google pixel 4 xl.

    Did you change your default web browser?

    K2 Croix_XBLK gwalls23_XBLG 2 Replies Last reply
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  • K2 Croix_XBLK Offline
    K2 Croix_XBLK Offline
    K2 Croix_XBL
    replied to Guest on last edited by
    #9

    @collin_sds_psn said in Login Update:

    @gwalls23_xbl said in Login Update:

    I'm having the same re-login issue when closing the app, using Android 11 on a Google pixel 4 xl.

    Did you change your default web browser?

    Not trying to bother you and on a completely unrelated topic. But I made a post earlier about a pack I opened on the app where I got an Evoshield leg guard. I already had one and had it equipped on my player but the duplicate is not showing up in my inventory Any reason why it would be doing that?

    1 Reply Last reply
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  • gwalls23_XBLG Offline
    gwalls23_XBLG Offline
    gwalls23_XBL
    replied to Guest on last edited by
    #10

    @collin_sds_psn said in Login Update:

    @gwalls23_xbl said in Login Update:

    I'm having the same re-login issue when closing the app, using Android 11 on a Google pixel 4 xl.

    Did you change your default web browser?

    Nope, using chrome. I do have 2 factor authentication on my Microsoft account (Xbox player)

    hoboadam_PSNH 1 Reply Last reply
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  • hoboadam_PSNH Offline
    hoboadam_PSNH Offline
    hoboadam_PSN
    replied to Guest on last edited by
    #11

    @gwalls23_xbl said in Login Update:

    @collin_sds_psn said in Login Update:

    @gwalls23_xbl said in Login Update:

    I'm having the same re-login issue when closing the app, using Android 11 on a Google pixel 4 xl.

    Did you change your default web browser?

    Nope, using chrome. I do have 2 factor authentication on my Microsoft account (Xbox player)

    I can confirm this as well. I have ZERO issues, two factor running, and can use the app for both the Xbox and PS4 accounts I have from the same phone.

    It's not an Android issue.

    1 Reply Last reply
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  • hoboadam_PSNH Offline
    hoboadam_PSNH Offline
    hoboadam_PSN
    wrote on last edited by
    #12

    Oh, and I can confirm that I don't get any XP from logging in the companion app, so you guys don't need to limit the amount of times I log in each day to fix any exploit...

    1 Reply Last reply
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