Redeemed PS5 digital code, but PS4 version installed
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I was having the same issue... Spoke to Sony, SDS, Sent countless emails to SDS only to get the same stupid response.... I returned the game to Gamestop and got a full refund for it being defective and bought the digital copy.
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Because I check it out right now and it showed the ps5 version but as soon as I click download it switch to the tech test version
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This is the most resourceful answer I received from them...
Joseph (The Show)Apr 23, 2021, 6:44 PM PDT
Hello,
Thank you for your email.
The team is aware of this issue and is currently working to resolve this. Thank you for your continued patience.
Have a good one,
Joseph"
So now what? I was expecting all the next gen features
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@mrmoney_323_psn said in Redeemed PS5 digital code, but PS4 version installed:
@Blind_Bleeder did you uninstall and reinstall the game and this is from the voucher code right?
I redeemed the code.
I installed the PS4 version from the disc (and left the disc in he console)
I (accidentally) installed the test tech version
I installed PS5 Full version
I uninstalled the test tech version
I uninstalled the PS4 version -
There are countless people that have ran into this issue including myself. Both SDS and Sony were not willing to help and completely turned a blind eye to the situation. They definitely lost my future business. I bought the physical edition of the Jackie Robinson edition, never got my ps5 entitlement, than went and spent another $85 for the digital ps5 version just so I could play early like I intended too. I used 2 days of PTO at work for this and got the big ole stiffy up the [censored] from SDS and Sony
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Same boat here.
A very sad paddle boat. -
GameStop wouldn’t let me return the game :(. So either wait or buy another copy.
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So I'm currently out 120K in stubs from the cancel buy order bug and on top of that, I'm having the same issue with not receiving the PS5 version on the download....not great folks not great
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Probably the only way is for th to delete or get rid of the beta
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I called tech support a few days ago and asked them to delete the test tech from my account permanently. They are unable to do that for me. Still no PS5…
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@gambler201118 said in Redeemed PS5 digital code, but PS4 version installed:
I called tech support a few days ago and asked them to delete the test tech from my account permanently. They are unable to do that for me. Still no PS5…
I did exactly the same and they told me the beta wasn't the problem but I think it is
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Ok guys now I am able to install the PS5 version, what I did was, I delete the game and insert the disc (don't copy the disc) on your right side there's the free PS5 version, click on that and it won't give you the option to download it until you eject the disc and insert it again.
Try that... it worked for me
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It was magically there for me just now. Didn’t have to do anything. 13 [censored] days later and not a word of acknowledgment from these [censored]!
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@gambler201118 said in Redeemed PS5 digital code, but PS4 version installed:
It was magically there for me just now. Didn’t have to do anything. 13 [censored] days later and not a word of acknowledgment from these [censored]!
Same here. 13 days later and boom... all a sudden... i get a PS5 upgrade. Without telling a word to anyone.
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@mrmoney_323_psn said in Redeemed PS5 digital code, but PS4 version installed:
@Blind_Bleeder did you uninstall and reinstall the game and this is from the voucher code right?
Sorry, I didn't see this until this morning. I did not uninstall/reinstall.
I bought the JR Deluxe edition (steel box). I redeemed the code, installed it from the PS4 disc, (accidentally picked) installed the test tech version, installed the PS5 full version. I then uninstalled the test tech and PS4 versions. You need the PS4 disc to play the PS5 version because it's an upgrade, not a license for a download from the store.
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