Linked account on The Show website; lost game progress
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@plaxus42_mlbts said in Linked account on The Show website; lost game progress:
@pal8448_mlbts said in Linked account on The Show website; lost game progress:
I may have discovered a workaround that just let me get back in with my team and all the lost content. The issue here seems to be that it's moving our content off our console accounts and onto the MLBTS account without linking them, and then locking us out of trying to link them with these errors we're getting.
So what I did was try to see if I could make a new PSN account and link my MLBTS account, which has all of my content on it, with that new PSN account, and it worked. It won't link my MLBTS account with my old PSN account, but when I did it with the new one I made it restored everything I lost. I did then try to unlink it and relink it to my old PSN account, but that did not work with the same Platform Exclusivity error it gave me before. So this is a temporary thing until SDS gets this fixed, but hopefully this will work for some other folks as well and at least get us playing in the mean time. Hope this helps some people!
WARNING: I tried this, created a new PSN account and was able to link my MLBTS account to it. I previously was able to see my Stubs/Inventory/Progress from the early access on the website. Now it shows ZERO stubs. Even when I unlink, it did not revert to the previous state. Proceed with caution.
Thanks for taking another bullet for us. I'm not sure how much more damage we can take on though.
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@sobay310_mlbts said in Linked account on The Show website; lost game progress:
@plaxus42_mlbts said in Linked account on The Show website; lost game progress:
@pal8448_mlbts said in Linked account on The Show website; lost game progress:
I may have discovered a workaround that just let me get back in with my team and all the lost content. The issue here seems to be that it's moving our content off our console accounts and onto the MLBTS account without linking them, and then locking us out of trying to link them with these errors we're getting.
So what I did was try to see if I could make a new PSN account and link my MLBTS account, which has all of my content on it, with that new PSN account, and it worked. It won't link my MLBTS account with my old PSN account, but when I did it with the new one I made it restored everything I lost. I did then try to unlink it and relink it to my old PSN account, but that did not work with the same Platform Exclusivity error it gave me before. So this is a temporary thing until SDS gets this fixed, but hopefully this will work for some other folks as well and at least get us playing in the mean time. Hope this helps some people!
WARNING: I tried this, created a new PSN account and was able to link my MLBTS account to it. I previously was able to see my Stubs/Inventory/Progress from the early access on the website. Now it shows ZERO stubs. Even when I unlink, it did not revert to the previous state. Proceed with caution.
Thanks for taking another bullet for us. I'm not sure how much more damage we can take on though.
I mean I bought the preorder, took the day off Friday to play. I had Trout, had over 100,000 stubs. Most of my starting lineup had parallels upgraded to level 2. Lots of content completed. Not to mention not being able to progress on the account since Monday, feel like I'm way behind now. I'm really, really hoping they can restore the link.
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@plaxus42_mlbts said in Linked account on The Show website; lost game progress:
@sobay310_mlbts said in Linked account on The Show website; lost game progress:
@plaxus42_mlbts said in Linked account on The Show website; lost game progress:
@pal8448_mlbts said in Linked account on The Show website; lost game progress:
I may have discovered a workaround that just let me get back in with my team and all the lost content. The issue here seems to be that it's moving our content off our console accounts and onto the MLBTS account without linking them, and then locking us out of trying to link them with these errors we're getting.
So what I did was try to see if I could make a new PSN account and link my MLBTS account, which has all of my content on it, with that new PSN account, and it worked. It won't link my MLBTS account with my old PSN account, but when I did it with the new one I made it restored everything I lost. I did then try to unlink it and relink it to my old PSN account, but that did not work with the same Platform Exclusivity error it gave me before. So this is a temporary thing until SDS gets this fixed, but hopefully this will work for some other folks as well and at least get us playing in the mean time. Hope this helps some people!
WARNING: I tried this, created a new PSN account and was able to link my MLBTS account to it. I previously was able to see my Stubs/Inventory/Progress from the early access on the website. Now it shows ZERO stubs. Even when I unlink, it did not revert to the previous state. Proceed with caution.
Thanks for taking another bullet for us. I'm not sure how much more damage we can take on though.
I mean I bought the preorder, took the day off Friday to play. I had Trout, had over 100,000 stubs. Most of my starting lineup had parallels upgraded to level 2. Lots of content completed. Not to mention not being able to progress on the account since Monday, feel like I'm way behind now. I'm really, really hoping they can restore the link.
Wow that stinks. Hoping we hear back soon. At this point I feel like we’ve all exhausted our communication options. I even used some chat feature on here lol, to try to get in touch with SDS. no replies yet.
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@kyllin_mlbts said in Linked account on The Show website; lost game progress:
@jlafontnyc_xbl said in Linked account on The Show website; lost game progress:
@kyllin_mlbts said in Linked account on The Show website; lost game progress:
I completely agree, the PS4 and PS5 should be synced up automatically. It's the same system, same controller, same psn account. There should be a simple way to do that for now and worry about the xbox stuff later.
I only got it for Xbox this year lol. So I need an Xbox solution! Lol. I bought a series X specifically for the show. Well also because I want to play Halo this year too.
I hear ya. I just decided to check it out on my xbox series x just because it was part of gamepass and I wanted to see if it looked the same between the 2 new systems. That was dumb.
Same. PlayStation is my primary console, but I wanted to try it on my Xbox i use for Gamespass. Biggest mistake ever, but figured since they advertised cross-platform progression, it would be pretty sweet.
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@jedsajec_mlbts said in Linked account on The Show website; lost game progress:
Just want to comment on the "you could lose your progress" thing. I believe when it says that, it means your MLBTSO account will overwrite what is on your local Playstation or Xbox. That is the "progress" you would lose. Not that it ever works anyway, it's just how I've been perceiving that warning. Please tell me if you guys are taking that differently. That is what makes sense to me.
All my progress is currently on my MLBTS account. I have absolutely nothing on my PS4 as of right now as it's unlinked. If I overwrite what's on my PS4 (again, nothing) with my MLBTS account, my stuff could be possibly be restored to my PS4 if it worked? That's how I would perceive that. Any thoughts?
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@essm1077_mlbts said in Linked account on The Show website; lost game progress:
@jedsajec_mlbts said in Linked account on The Show website; lost game progress:
Just want to comment on the "you could lose your progress" thing. I believe when it says that, it means your MLBTSO account will overwrite what is on your local Playstation or Xbox. That is the "progress" you would lose. Not that it ever works anyway, it's just how I've been perceiving that warning. Please tell me if you guys are taking that differently. That is what makes sense to me.
All my progress is currently on my MLBTS account. I have absolutely nothing on my PS4 as of right now as it's unlinked. If I overwrite what's on my PS4 (again, nothing) with my MLBTS account, my stuff could be possibly be restored to my PS4 if it worked? That's how I would perceive that. Any thoughts?
Because of what we've all been through, I don't think any of us have confidence to guess what might happen if you go that route. But, we will say give it a shot and let us know how it goes!
My stuff got wiped from the website, PS5 and XBOX but for whatever reason shows up on my PS4. I'm beyond a loss for words.
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Received a new response from SDS:
Miguel (The Show)
Apr 22, 2021, 11:04 AM PDT
Hello,
Thank you for your message. Lets walk through some information and troubleshooting steps regarding Linking/Unlinking your Xbox and PlayStation data with your The Show Online account. The way the TheShow.com account system works, is you can login individually to each account, PlayStation or Xbox, separately, alternatively, if you want to Link/Unlink these accounts to share progression, you have to use a The Show Online account to do so. To Link/Unlink and manage your The Show Online account, please make sure the account marked (Current Session) under Linked Accounts on your Dashboard is NOT Xbox or PlayStation.
You can only Unlink your Xbox and PlayStation accounts using your The Show Online account. To Link/Unlink accounts Make sure you are logged in under your The Show Online account labelled (Current Session) under Linked Accounts on your Dashboard.
Please note that Stubs you purchase are tied to their respective platform Xbox or PlayStation, however, earned Stubs are universal. You can also Link/Unlink your account to your The Show Online account in-game!
Once you have have signed into the game, you can Link up with a PSN or XBN account if you already have one. This also allows your account to sync with previous versions of MLB The Show that were available on PlayStation.
Select the Link Account option from the Main Menu
A URL and code will be displayed
Visit the URL on another device and enter the code
Enter or Create a The Show Online email and password - this will Link your XBN or PSN account to your The Show Online
On the Account Link confirmation screen there is an option to Link to an XBN or PSN account
Select this and sign in with the correct XBN or PSN credentials
There is no requirement to create an account while playing the game, only to sync with previous history or stats if the customer already has an existing The Show Online and/or XBN or PSN account
You can Unlink your account via the Ballplayer Hub in-game at any time
We understand this is a lot of information at once. If any of this becomes unclear to you please do not hesitate to respond with your The Show Online, XBN, and PSN account IDs and any further information you may find helpful.
Thank you for playing The Show!I tried it and when I do it gives me a warning on their website that I will lose all my data, etc and it will reset my account. I figure F' it as I just want to play. So I clicked OK. Then it gives me an error, "error trying to link platforms exclusively" so it doesn't work either.
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Their site and system is all sorts of messed up, when I log into theshow.com with my MLB login it shows ONLY my MLB is connected and "current session" for both Xbox an PSN it shows they are NOT CONNECTED.
If I login with either my XBOX ID or my PSN ID those both show XBOX and PSN connected but MLB is NOT CONNECTED.
It's like a "the chicken and the egg riddle", which comes first?
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'ol Miguel gave me the same message this morning. I replied back and said it didn't work with what I was experiencing. Then, Joseph rides in on his horse and tells me to make sure I entered the PS5 Download Code from the steelbook into the redeem code section and insert the PS4 disc. Granted, this is after we've established that I purchased the game digitally and directly through the PSN STORE!!
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@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
Their site and system is all sorts of messed up, when I log into theshow.com with my MLB login it shows ONLY my MLB is connected and "current session" for both Xbox an PSN it shows they are NOT CONNECTED.
If I login with either my XBOX ID or my PSN ID those both show XBOX and PSN connected but MLB is NOT CONNECTED.
It's like a "the chicken and the egg riddle", which comes first?
Same here my friend. Good thing the people here at SDS have taken a second out of their day to say "Hi, we're working on it, and we're sorry". Oh, they haven't?? Thanks a lot!!! Yes, I'm starting to lose it.
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@sobay310_psn said in Linked account on The Show website; lost game progress:
'ol Miguel gave me the same message this morning. I replied back and said it didn't work with what I was experiencing. Then, Joseph rides in on his horse and tells me to make sure I entered the PS5 Download Code from the steelbook into the redeem code section and insert the PS4 disc. Granted, this is after we've established that I purchased the game digitally and directly through the PSN STORE!!
Are you holding your controller at the correct angle when you boot the digital (steelbook version of the PS4 version on PS5)?
Meanwhile back at the ranch.....PS4 version works just fine???????????? Please send prayers.
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@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
@sobay310_psn said in Linked account on The Show website; lost game progress:
'ol Miguel gave me the same message this morning. I replied back and said it didn't work with what I was experiencing. Then, Joseph rides in on his horse and tells me to make sure I entered the PS5 Download Code from the steelbook into the redeem code section and insert the PS4 disc. Granted, this is after we've established that I purchased the game digitally and directly through the PSN STORE!!
Are you holding your controller at the correct angle when you boot the digital (steelbook version of the PS4 version on PS5)?
Meanwhile back at the ranch.....PS4 version works just fine???????????? Please send prayers.
hahahahhahaha!!!!! Oh man. If we don't laugh we'd cry.
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Same darn thing just happened to me!!! Under my Ps4 account everything is erased but everything on my theshow.com account all my stats and stubs are showing, this is crazy!
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On theshow.com under inventory it also shows my "open pack history" and all the cards I've collected so far. I don't see why it's not an option to reset or "start me over" and then award the cards I've earned?
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Okay, so now I'm piecing this together. I see that when I'm just logged into my "The Show" account online, it shows all my stuff online - it's all there. Then, when I log in with my PSN or XBOX account it shows everything wiped out. So...I just need those to unlink and tie it all in with my The Show account.
I feel like I came to this solution before though, lol!
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Still crazy to me that we’ve not heard a thing.
@Victor_SDS_PSN @Collin_SDS_PSN
Come on, just a status update.
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@jlafontnyc_xbl said in Linked account on The Show website; lost game progress:
Still crazy to me that we’ve not heard a thing.
@Victor_SDS_PSN @Collin_SDS_PSN
Come on, just a status update.
I've come to the conclusion they are all just reverse trolling us. Reading these threads laughing and seeing how miserable we can get. They know they got our money, what's the incentive to help. Sucks!
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I also do not have the option to unlink my account through the in game route and I can't unlink my accounts on theshow.com it goes through the loop everyone is talking about.
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@kinggraig_mlbts said in Linked account on The Show website; lost game progress:
I also do not have the option to unlink my account through the in game route and I can't unlink my accounts on theshow.com it goes through the loop everyone is talking about.
Welcome aboard, hope you enjoy your stay, cool beer at the bar. CHEERS!
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@sobay310_mlbts said in Linked account on The Show website; lost game progress:
Okay, so now I'm piecing this together. I see that when I'm just logged into my "The Show" account online, it shows all my stuff online - it's all there. Then, when I log in with my PSN or XBOX account it shows everything wiped out. So...I just need those to unlink and tie it all in with my The Show account.
I feel like I came to this solution before though, lol!
I am amazed with how many people tell me, twitch streamers tell me and their followers in comments section, "Oh yeah, this is easy just UNLINK your account and BOOM it's fixed"
It's wild how for all those users it works like a charm but then there are a handful of us that UNLINK just isn't in the cards. How is that possible? How if we're playing the same game on the same consoles do we not all have the same interface?
It's a mystery.
