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Countless posts, threads, tweets, support tickets from people like myself who are such big fans of The Show. It's not so much that the servers make the key features of the game unplayable, we've been through that before and ride out the wave with you.

There is a huge problem, however, with you promising pre-order bonuses and early access only to zero out our accounts and make what we've paid for inaccessible. We paid the $80, $100 or whatever it is play this game. Not only is the game unplayable, but we don't have what we paid for.

Have you not seen the hundreds of posts and thousands of views on these two threads alone (there are many more)?:

https://forums.theshow.com/topic/29875/psa-don-t-link-both-ps-and-xbox-accounts/137

https://forums.theshow.com/topic/29053/linked-account-on-the-show-website-lost-game-progress/222

You can't reply and say, "We're sorry, we're working on it" before you see the same post a hundred times? Your social media channels just keep pumping the game as if nothing is wrong, and your customer service via support tickets is awful. Let's face it, you don't know what's wrong, how you're going to fix it or what you should do. You figure by not saying anything, people like myself will just go away.

Guess what, you're right! You have my $100 and hours of time, but you've killed my enthusiasm for your game and I know I'm just a spec of sand in the total sales, but I won't be coming back.

I hope you find a way to fix people's accounts and make things right. I don't even care about mine anymore, I'm done. Good customer service goes a long way, and this was about as bad as you can get.

@abraves1221_psn said in Entitled Whiny Kids:

Its sad how many entitled whiny kids there are commenting on this game. This is a great game. Are the servers being [censored]? Yes....Were there thousands upon thousands of new players playing the game cause its on a new system? Yes. There are very few titles that dont have crappy online servers the first month of its release. Just look at COD servers as an example. All I see is complaining on this board.

Stop complaining.

Just a heads up so you all don't end up being crapped on like I just was. If you link both your XBOX and PSN ID's to The Show, it sets you back a default. I lost all my stubs, progression I made over the last four days and pre order bonuses. Everything is wiped out. Now I have to try and hunt down someone who can help me. At this point, I just want a refund to end this nightmare launch.

@kyllin_mlbts said in Linked account on The Show website; lost game progress:

Well, so much for that theory. Thanks again for risking it!!

I wonder if SDS is putting as much effort into fixing this as we are?

So many of us have lost our cards, stubs, progression, etc. On top of that we can't even play the game as advertised. Never again with this launch [censored] for me. This is supposed to be fun. As consumers, we got bent over.

@kyllin_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:

The unlink account doesn't exist for me in game, just link. On the site here I have the option to unlink but when I click it just sends me back to the login screen and nothing happens. Somebody owes me a bunch a money for all my preorder stuff that is gone now, not to mention all the progress and stubs I earned over 4 straight days of non stop playing.

This really is ridiculous. I had 8 years of online stats saved on my universal profile and now everything is reset to zero. Not to mention (again) everything that's been lost. I'm going to try and go through Playstation directly for a refund since I can't get any help from here, on Twitter or even a response to the ticket I submitted.

@collin_sds_psn said in Turn off the cross platform option to get on server:

This isn't a real fix. Changing crossplay will not improve anything and if it did, it is anecdotal.

I'll take something anecdotal to get all my stubs, cards, progression and everything else that was wiped away from linking accounts. Now that we know you're real, can you reply to one of the dozen threads with that issue?

@foge011_psn said in Linked account on The Show website; lost game progress:

@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:

@foge011_psn said in Linked account on The Show website; lost game progress:

@vintagetrav_mlbts said in Linked account on The Show website; lost game progress:

I am having the same issue and when I try to unlink for my ps5 account. It logs me out of the website and never unlinks. And I cannot find where to unlink within the game.

In game, go to my player icon in top left corner of the screen. Press x then R1 to get to my profile, unlink is in there

On my Xbox and PS5 there is no unlink option, before Monday on my PS5 there was an unlink option. I linked my PS5 on Friday 4/17. After linking Xbox and losing progress neither Xbox nor PS5 has an unlink option, only link.

When I log into theshow.com using my MLB login it shows an "unlink" button under both Xbox and PS5, when I click on those unlink buttons it asks me to again login with my MLB account, I dod and it says "log in sucessful" and returns me to the screen that shows Xbox and PS5 with "unlink" button. When I click on "unlink" it asks me to log in again, it's like a never ending cycle.

Have you tried unlinking your accounts and then checking in game? You’re running around in circles linking and unlinking on the website.
I think you can link in game, so unlink here then go in game and try linking your accounts.
Not going to say it’ll work but worth a shot.

That's part of the (many) problems. The unlink feature doesn't work, so we can't even get past that first hurdle.

@jlafont1_psn said in PSA: Don't Link both PS and XBOX Accounts!:

Seriously SDS. JUST AN UDPATE WOULD BE NICE. LET US KNOW YOU SEE THIS GROUP. We preordered your game paid extra and it’s like nothing is being said. So many of us feel like we’ve been scammed. Tomorrow will be a week and nothing has really gone addressed. Victor gave us a mini update, saying you know it’s an issue. But can you reassure us a solution is on the horizon?

@Victor_SDS_PSN @Collin_SDS_PSN @Pat_SDS_MLBTS @Adam_SDS_PSN

Seriously! Why are we left to try and fix this on our own??? At least reply with a middle finger or something so we know you're reading this. Unacceptable customer service!

@victor_sds_psn said in Linked account on The Show website; lost game progress:

Hey again folks-

Just wanted to update and let you know we've put in a few fixes already and we have a fix coming soon for those who are unable to UNlink.

Thank you all for your reports, details, and patience while we see this through.

Does "coming soon" mean today? It's been a week. Does it mean next week? Can you be a little more specific so we're not spending our time checking our accounts? Also, is there any consideration to providing the option for a refund for those of us who were completely screwed by paying $100 for pre-order "incentives" that obviously haven't materialized.

I've been on SDS's side through all the previous [censored] launches, told people to relax, but the lack of communication and blatant ignoring of our posts without so much of a "sorry guys" is really fueling the anger you're seeing around here. We're talking $100 for a product that doesn't work and didn't deliver.

@squawk-and-awe_xbl said in Early access scam:

Pretty disappointed. Have been wanting to play The Show for years, finally got the opportunity, so I went all in and bought the special edition. Major bugs, server issues, and RTTS just feels like it was an after thought. After playing for a few days I requested a refund from M$ and it got approved. Hopefully the game actually gets finished one day. Wish you all the best.

You're lucky, PSN won't give us a refund and I've tried three different times. SDS should offer a refund at this point. It's the right thing to do, but of course they won't.

Welcome to the family, it sucks...

https://forums.theshow.com/topic/29053/linked-account-on-the-show-website-lost-game-progress/183
https://forums.theshow.com/topic/29875/psa-don-t-link-both-ps-and-xbox-accounts/131

SDS has shown a complete lack of courtesy for it's customers. They've gone radio silent and won't provide timely updates. The support tickets are useless because they all send back the same templated response that doesn't help.

SDS, GIVE US BACK WHAT WE PAID FOR OR REFUND US!!!!!!!

I’m in the same boat. Can’t equip my custom uniform. When I select the box it takes me to the edit screen.

Oh great, that's the response I get to look forward to. This MIGHT work if we were actually able to unlink from the website OR in-game. But we're stuck in the unlink loop on the website and there is no option to unlink in game. So this is how today is gonna be, huh? LOL.

Posts don't get replied to, tweets don't get acknowledged, the submit a ticket feature falls upon deaf ears...seriously, what the hell???

I know everyone is going to be shocked by this, but I hit "unlink my account" button in game on the PS4 and nothing happened. It just returned me to the previous screen.

NEXT!

@feegore_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:

@plaxus42_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:

I received a response from support early this morning, however it was just the troubleshooting tips and steps on how to link/unlink.

Wow that's terrible. I'm starting to think the squeaky wheel gets the grease. Might as well start tweeting and emailing Kotaku, Polygon, IGN, etc... about this silence. We've lost paid content and are getting no feedback and useless info from support. Maybe some bad press will get the ball rolling. You can see the DEV tracker, and they've responded to some posts, but nothing on this topic. I get that they're probably working on it, but at least say "Hey we see you, we understand your frustration, and we are working on it." Hell the launch of Outriders was a ****show, but at least they were actively engaged on Reddit, discord and Twitter providing updates. If you're going to force us into a live service model for our content, keep us informed when there's an issue. It's not a lot to ask, that's why there are community managers.

Completely agree. It's also irritating to see people from SDS reply to other threads but not this one. If you guys can't fix the problem, you need to give us our money back. I tried getting a refund through PSN and they said nope because the game has been downloaded.

@kyllin_mlbts said in Linked account on The Show website; lost game progress:

@sobay310_mlbts said in Linked account on The Show website; lost game progress:

@kyllin_mlbts said in Linked account on The Show website; lost game progress:

i logged into this site by pressing the xbox button instead of the show. It still shows the xbox and ps as connected and says it not yet linked to a show account. I believe this is where the problem is. They have to get these unconnected to free them back up. Of course if I try to connect them in the site, it brings up the choices, both of which just error out.

You have any idea why everything shows up on my PS4 but when I look up my username on The Show marketplace website it reflects everything being gone? I guess that's what I'm trying to figure out. What is the PS4 linked to?

I don't know, because I never linked the PS4, it just started linked.

Yep, same here.

Yep, completely agree. And I did notice that NOW when you try to link your account it has something in red letters saying "Are you sure, etc" -- something that wasn't there before. It would have also been helpful if the instructions on how to do it properly weren't tucked away in the FAQ. This was pretty important and should have been it's own announcement before the early release.

But ya, now we sit and wait. I'm guessing we're screwed and they'll say "here are some free packs, we're sorry", but I hope I'm wrong. All those years of history...gone.