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Great news after persistently chasing support. They have refunded cleats value.
Confirmation from Manny (The Show)
Apr 16, 2024, 6:41 PM PDT
Hi,
Thanks for reaching out, I'd love to help. We have returned the 11,742 stubs you spent on the cleats originally.
Best,
Manny
The Show Support
WTF equipment removed or replaced Adidas Ultraboost DNA 5.0 cleats diamond replaced by Adizero Impact + gold
Please explain or replace
@GreenEydBndt waiting for a response almost a week. Where wasting our time
The developers of the game just don’t give a 
u tell them the problem and it’s like to bad.
Just reply give the people an honest answer
WTF equipment removed or replaced Adidas Ultraboost DNA 5.0 cleats diamond replaced by Adizero Impact + gold
Please explain or replace
WTF equipment removed or replaced Adidas Ultraboost DNA 5.0 cleats diamond replaced by Adizero Impact + gold
Please explain or replace the equipment???