Fwiw for those who might encounter this, this is what support suggested.
Sadly none of them helped so i am a bit stuck awaiting another solution.
There are a few things to check to ensure that you are correctly earning XP.
Reset gameplay sliders to the default positions.
Logging out and then back into your account within the game.
Clear your console’s cache.
Complete shut down and reboot of your console.
Additionally, you might consider deleting and reinstalling your game.