@IIJACKINTHBOXII said in Pre Order Upgrade troubles:
I just did basically the same thing. For whatever reason you can't just upgrade. You have to actually cancel your pre-order and then buy the upgraded version. I just went through the live chat and they cancelled my pre-order. The one thing I'd say though is to ask for the funds to be refunded to your PS wallet rather than to your bank account. I'm still waiting for the refund and they said it could take 1-2 billing periods (tbh, I'm not entirely sure what that means.)
Yeah I ended up getting through to support. I asked for it to be refunded to my wallet but I guess since I used my PayPal they had to refund it back to that which will still take 1-2 billing cycles. Oh well at least I got it figured out!