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Mine still wouldn't work today. I just returned my Jackie Robinson physical copy for the standard PS5 version. This has been a huge disappointment.

@jjdaggasreturns_psn said in Where is ps5 entitlement?:

@mudcat-_mlbts said in Where is ps5 entitlement?:

@jjdaggasreturns_psn said in Where is ps5 entitlement?:

i'm stuck re downloading cause i was told to delete the game and try again smh. This game is so corrupted i just want a refund at this point. Who knows if even Gamestop will give me a refund now that i used the code.

Please let me know if that works for you. I've already deleted and reinstalled twice.

And after u reinstalled what happened?

Nothing. Same issue. No option to download PS5 version.

Same issue here. I have a PS5, bought the Jackie Robinson physical copy. Installed it and redeemed the code. However, there is no option to download the PS5 version anywhere.

@jjdaggasreturns_psn said in Where is ps5 entitlement?:

i'm stuck re downloading cause i was told to delete the game and try again smh. This game is so corrupted i just want a refund at this point. Who knows if even Gamestop will give me a refund now that i used the code.

Please let me know if that works for you. I've already deleted and reinstalled twice.

Same issue here. No option to download PS5 version anywhere.

I have the same issue. There is no option to download the PS5 version anywhere.
(PS5 w/Jackie Robinson physical copy)

@jjdaggasreturns_psn said in PS5 upgrade help:

This is true, and i don't believe come the 20th the option to download the ps5 version is going to magically appear smh.

Yeah, I don't think that will solve it either.

@blind_bleeder said in PS5 upgrade help:

I know these are dumb questions, but...you redeemed the code & you have a PS5, right? Beyond that, I’m sorry, I don’t know.

LOL. Yes and yes. There just isn't any option to download PS5 version anywhere.

Thank you, but I've tried that. The only options I see when I select the 3 dots is: View Product, Unfollow and Health/Ratings/Privacy/Terms.

Same issue here. I've redeemed the code, but no option to download PS5 version anywhere.

I'm having the same issue. I have redeemed the code, but there is no option to download the PS5 version.

We're having the same issue. We have a PS5 and bought the physical Jackie Robinson Edition. We redeemed the code that was enclosed, but we're not given an option to play/download PS5 version. We're only able to play the PS4 version. I tried the solution above to no avail. I don't mind waiting until the 20th, but I don't think that is the solution. Any help would be extremely appreciated.