Any SDS please respond why your help desk is unresponsive to multiple tickets from multiple users on how to recover the username for The Show account. It is separate from XBL/PSN. What is the point of crossplay and saving to the cloud, if you cannot recover a username for the main Show account. Any other service we use, if it includes a password reset functionality typically also includes a username recovery option to the main email.
It is beyond surprising not to have that feature and well past disappointing to have crickets, and bots manning the help desk with no follow up.
Ill fix your ads for you, Crossplay (but don't ever forget your credentials or its LostPlay)