Community Forum

That's a really trash way to run a company if that's the case. They should save money and head count and just shut down the help desk. It's pretty much useless. I work in IT, it's really not that hard to keep up with tickets. Like you have a team that all they do is respond to tickets and escalate as necessary. This is what happens without competition. If another studio could come out with a comparable or better game and actually engage with the community, SDS can hit rocks.