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Hello,
I’ll try to explain this concisely! My Xbox account appears to be link to my PSN and MLBTS account. I want to link a new switch game to the account.
However logging in to MLBTS account none of my systems appear.
If I unlink my Xbox account in game- will I lose my progress (this is my main and only system I play with).
Anyone ever unlink on their main system? Did you lose your data?
Was this through a bundle you purchased?
@mr_october_55 said in Missing cards from inventory.:
I put in a ticket about of the the 42 players not showing up in my inventory. I submitted pics and proof and they just got back to me tonight. The player is in my inventory now. So don't give up hope. They are working on the tickets.
How long was your wait? I’ve been back and forth since launch. I gave up.
@mrsirgoofalot_mlbts said in Support ticket response time:
@delthafunkee_psn said in Support ticket response time:
Does anybody have any idea what the response time is on a support ticket right now? I have pending ticket submitted on 4/20 in which I got the canned response and then a live response a few hours later simply saying it was forwarded to the team... and nothing since then. I replied once more a couple days ago asking for a status update and I have heard nothing. This is ridiculous, at minimum if they are this far behind in dealing with support tickets most legit companies would at least follow up within a reasonable window and say they are still working on it, just to let you know your claim hasn't be lost in the ether... but I haven't heard jack for over 9 days now and it is making me nervous. I love this game... but if they essentially steal $99 from me without me getting anything in return I am going to have a serious dilemma and can't bring myself to support something that does not offer customer support with their screw ups.
I could try doing a refund request through PSN store, but I get the feeling they're just going to refer me right on back to the devs here and I will remain in the dark for who knows how long.
I tried to get a refund from PSN and they told me their system wouldn’t allow them to give me a refund because SDS are the only ones that can do refunds for this title. I finally got a response from support yesterday after submitting 9 of them and I told them I was starting to lose my patience. I get home today and fire up the game and my content was back! Hopefully your issue gets resolved soon.
Nice, do you think support put your content back? I’m in a similar back and forth. But with Microsoft and SDS support. Microsoft even emailed me saying we cannot solve your missing preorder content. Last email with SDS they sent me a link to PlayStation support. Which is frustrating because I even pasted photos of my game for them.
I just wish they’d provide clear instructions on the linking and unlinking. I can currently unlink my Xbox from everything. I’m wondering if that will truly restore my preorder content.
But then if I do, I’m afraid I’ll lose all my current progress and so I’m just holding off on linking/unlinking anything.
I’m still missing my preorder stuff on Xbox series X.
:(. Anyone else with me on this?
Hello,
My account was unlinked (in game). Now it is linked. I’m not sure what MLBTS account it’s linked to, since when I log into my MLBTS portal it shows I do not have any game (Xbox, PS) accounts linked. However when I log onto my game accounts (PS, XBOX) it shows I’m linked in all 3 accounts.
I’m really confused. I was part of the group that lost preorder content. I don’t want to unlink again via my Xbox to only lose all my progress. I just want my preorder bonuses back.
@Victor_SDS_PSN can you advise on how to properly unlink? And potential obtain my lost items.
@brendanrg said in Linked account on The Show website; lost game progress:
I’m still getting the “ An error occurred while trying to link: Platforms exclusivity!” whenever I try to recover my account and link it to my The Show account with my PSN.
Same
@kyllin_mlbts said in Linked account on The Show website; lost game progress:
The PS5 seemed to link on its own. On the Xbox I just went for it and used the link code and it worked without a hitch.
Hey Kyllin. Did you use the in game link code to link your Xbox to your MLBTS account?
My stuff still hasn’t returned but my PSN and XBL are not linked to a MLBTS online account. They’re linked to each other.
@victor_sds_psn said in Update 4/26 - server, maintenance, update:
Hiya folks!
Just wanted to chime in with an update:
- We recently deployed some server side updates that reduced the number of "server exception" errors players were seeing. We will continue to monitor and prioritize server stability as we move forward.
- We have server maintenance scheduled for 4 AM PT on Tuesday 4/27 (tomorrow). Barring any setback, this maintenance will include a fix to the unlinking issue that users have been reporting to us here on the forums.
- And yes, we have a game update in the works. I can't go into details, but it includes many fixes to reported issues and more. Stay tuned for more info.
Thank you all for your detailed reports and patience while we work to smooth things over.
Thanks! Hoping this restores my preorder data and progress.
FYI
Victor provided an update about the unlinking stuff in general discussion thread. Lord willing this fix works.
I got pretty far into the game smh, but I’ll take my preorders. I enjoy the grind. Check out his post. Hopefully this fixes this.
And hopefully SDS can make up for the delay and frustration. I’m hopeful.
@gangallama_psn said in Linked account on The Show website; lost game progress:
Kind of .. I worked the system... so I decided to buy the digital deluxe on the Xbox and redeemed all the stuff that came with it. And since it’s attached to that other Ps account still, I had it there except for the stubs that don’t transfer... I paid with a gift card and PayPal for the remainder. I requested a refund after I got everything and played a game with the items on PS.. the refund was approved and I still have all the items. And now I’m about to take the refunded money and buy stubs since it’s on game pass.
XBOX/Microsoft refunded your money for the digital?
Also having trouble logging in on the show account. I receive this error in a small red pop up box "Error Logging In!"
Is anyone else getting “Error logging in” when trying to log into their MLB the show account (not PSN or XBOX)?
Over the last 72 hours I can’t even get into my show account now :(.
I tried resetting the password and I get an automated email that says here is your reset password code, but there is no code in the email.
Now I can’t even access that account.
@redrza-mws_xbl said in Link accounts:
How do I link my show account?
I’d advise against it. Many people have lost progress by doing this.
@fungaming_mlbts said in All my work got erased because I linked up to the website:
Samething happened to me, linked my accounts and gone are my stubs andall preorder stuff, everything is gone. 25k stubs gone. This better get fixed
Did your content ever get restored?
@gdowski73-gmail-com_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
So now I lost my Jackie Robinson digital collectors edition stuff, stubs, diamond dynasty team, cards, equipment, progress times and now STUBS for the 3rd time!! I logged on a few minutes ago to 0 Stubs again. I think I am nearing 100k lost Stubs.
Was it just at random? Or did something trigger that. I lost it once and have yet to see the content/voucher for preorder stuff ever again.
@cristianmds-_mlbts said in LOST PROGRESS WHEN LINKING ACCOUNT:
in my case I do not want money returned, I only want my progress, purchased cards and cards obtained with the missions returned
I think people want their money back because at this point they’re doubting whether SDS will provide that (what you outlined for us).
It’s been a week that many have been experiencing these issues. And we have yet to have any sort of solution (real solution, unlinking the account does not work for many!).
I agree with you though, ideally I want to play and just receive what I paid for.
I can no longer log into my MLB the Show account (username: JLafontNYC).
I get “error logging in”. I can log onto both my PSN and Xbox accounts. Those accounts remain linked to one another, without the option to unlink.
I bring this up because before I could access my MLB the show account (where I could try to unlink accounts). Now I can’t even get access to that.
FYI
@mavisgr8-_mlbts said in TheShow.com error:
I was having this issue. I uninstalled and reinstalled the game and that got my account back to normal. Ya may try that and see if it works for you
I did this too. However it didn’t restore my content. I am still missing all preorder bonuses from Jackie Robinson edition.