Linked account on The Show website; lost game progress
-
I preordered this from Best Buy. Wish I could return it so bad.
-
I got an update from one of my tickets last night
“ There is an issue with unlinking accounts. We're working as best we can to get it resolved. Thank you for your reports and patience.”
Hoping the new week gets things moving in the right direction !!! -
@kyllin_mlbts said in Linked account on The Show website; lost game progress:
@ziggyhabs_mlbts said in Linked account on The Show website; lost game progress:
@mottasmotor_MLBTS can you please explain in detail the switching profile method? What are the exact steps you need to do please
Thanks
I found this out last night. I posted what I did. Here it is:
Ok, get this. I switched profiles on my ps5 (it’s set as my home ps5) to my wife’s and started the game. Hit the link, logged in online here, put in the code, chose the mlbts account (the one that says you’ll lose all you progress) and it accepted it fine and all my progress and items were right there on my ps5 but under my wife’s profile. I then unlinked, switched back to my profile, put in the code and it errored out as usual. Did the same thing on the Xbox and had the exact same results. I’m leaving the Xbox linked for now and just playing under my wife’s profile with all my stuff and progress restored.Did you log in here through your Show ID or your PS ID?
-
@cleavahcleav_mlbts said in Linked account on The Show website; lost game progress:
I got an update from one of my tickets last night
“ There is an issue with unlinking accounts. We're working as best we can to get it resolved. Thank you for your reports and patience.”
Hoping the new week gets things moving in the right direction !!!How long ago did you submit the ticket? I submitted one three or four days ago and haven't gotten anything back @cleavahcleav_MLBTS
-
@naptownwolf_psn said in Linked account on The Show website; lost game progress:
@cleavahcleav_mlbts said in Linked account on The Show website; lost game progress:
I got an update from one of my tickets last night
“ There is an issue with unlinking accounts. We're working as best we can to get it resolved. Thank you for your reports and patience.”
Hoping the new week gets things moving in the right direction !!!How long ago did you submit the ticket? I submitted one three or four days ago and haven't gotten anything back @cleavahcleav_MLBTS
I have submitted multiple tickets every day since Wednesday .
-
@naptownwolf_mlbts said in Linked account on The Show website; lost game progress:
@kyllin_mlbts said in Linked account on The Show website; lost game progress:
@ziggyhabs_mlbts said in Linked account on The Show website; lost game progress:
@mottasmotor_MLBTS can you please explain in detail the switching profile method? What are the exact steps you need to do please
Thanks
I found this out last night. I posted what I did. Here it is:
Ok, get this. I switched profiles on my ps5 (it’s set as my home ps5) to my wife’s and started the game. Hit the link, logged in online here, put in the code, chose the mlbts account (the one that says you’ll lose all you progress) and it accepted it fine and all my progress and items were right there on my ps5 but under my wife’s profile. I then unlinked, switched back to my profile, put in the code and it errored out as usual. Did the same thing on the Xbox and had the exact same results. I’m leaving the Xbox linked for now and just playing under my wife’s profile with all my stuff and progress restored.Did you log in here through your Show ID or your PS ID?
Show id. Then when you link choose the show save that’s says you will lose everything ( you’ll only lose the reset stuff on your ps, no big deal).
-
@mottasmotor_MLBTS Thanks for the explanation.
I tried it but unfortunately I got an exclusivity error.
I guess I have no choice but to wait and play the ps4 for now
-
@kyllin_mlbts said in Linked account on The Show website; lost game progress:
@naptownwolf_mlbts said in Linked account on The Show website; lost game progress:
@kyllin_mlbts said in Linked account on The Show website; lost game progress:
@ziggyhabs_mlbts said in Linked account on The Show website; lost game progress:
@mottasmotor_MLBTS can you please explain in detail the switching profile method? What are the exact steps you need to do please
Thanks
I found this out last night. I posted what I did. Here it is:
Ok, get this. I switched profiles on my ps5 (it’s set as my home ps5) to my wife’s and started the game. Hit the link, logged in online here, put in the code, chose the mlbts account (the one that says you’ll lose all you progress) and it accepted it fine and all my progress and items were right there on my ps5 but under my wife’s profile. I then unlinked, switched back to my profile, put in the code and it errored out as usual. Did the same thing on the Xbox and had the exact same results. I’m leaving the Xbox linked for now and just playing under my wife’s profile with all my stuff and progress restored.Did you log in here through your Show ID or your PS ID?
Show id. Then when you link choose the show save that’s says you will lose everything ( you’ll only lose the reset stuff on your ps, no big deal).
Thanks man. Yeah I did that and still got errors. Thanks for trying tho.
-
@cleavahcleav_mlbts said in Linked account on The Show website; lost game progress:
I got an update from one of my tickets last night
“ There is an issue with unlinking accounts. We're working as best we can to get it resolved. Thank you for your reports and patience.”
Hoping the new week gets things moving in the right direction !!!Oh geez I hope so
-
Is anyone else getting “Error logging in” when trying to log into their MLB the show account (not PSN or XBOX)?
Over the last 72 hours I can’t even get into my show account now :(.
I tried resetting the password and I get an automated email that says here is your reset password code, but there is no code in the email.
Now I can’t even access that account.
-
@victor_sds_psn said in Linked account on The Show website; lost game progress:
Hi again, folks.
The team is still working to resolve the issue. I know this is frustrating and not the message you're hoping to see tonight, but we will continue to work until we get it resolved.
Thank you again for your reports and your patience.
Can we get an update victor?
-
if this unlink problem happen to a big streamer or something it would be fixxed by now and thats what sucks
-
@jreaming_mlbts said in Linked account on The Show website; lost game progress:
if this unlink problem happen to a big streamer or something it would be fixxed by now and thats what sucks
I've communicated to two different streamers asking them to be our voice, one being a top SDS partner streamer, and they both said, "sorry just wait for them to fix it". Since it didn't happen to them, they don't care. These guys don't want to criticize SDS because they get max benefits for promoting all things SDS.
-
@suga4f33t_mlbts said in Linked account on The Show website; lost game progress:
@jreaming_mlbts said in Linked account on The Show website; lost game progress:
if this unlink problem happen to a big streamer or something it would be fixxed by now and thats what sucks
I've communicated to two different streamers asking them to be our voice, one being a top SDS partner streamer, and they both said, "sorry just wait for them to fix it". Since it didn't happen to them, they don't care. These guys don't want to criticize SDS because they get max benefits for promoting all things SDS.
Because at the end of the day, it’s not about the community for them. It’s about their bottom line and perks. Curious which ones said no, that way I can stop watching them.
-
I know this is all really frustrating (is there a more powerful word than frustrated). I been through the unlinking and server errors and everything with all of you... But I keep seeing people saying SDS doesn't care... If you just step back and look at the situation, SDS and Partners are probably losing Millions because of all this so wouldnt it be in their best interest to be working 24/7 to fix these issues and then do something to appease their customers like free packs or stubs or whatever. Reworking the programming takes time so hopefully we will see a resolution soon. If Im wrong though and this isnt being taken seriously by the company, than they would be the worst business I've encountered. I doubt it though. Ill give them till end of week personally... But after that even I might just move on. Just my opinion...
-
@clefans_mlbts said in Linked account on The Show website; lost game progress:
I know this is all really frustrating (is there a more powerful word than frustrated). I been through the unlinking and server errors and everything with all of you... But I keep seeing people saying SDS doesn't care... If you just step back and look at the situation, SDS and Partners are probably losing Millions because of all this so wouldnt it be in their best interest to be working 24/7 to fix these issues and then do something to appease their customers like free packs or stubs or whatever. Reworking the programming takes time so hopefully we will see a resolution soon. If Im wrong though and this isnt being taken seriously by the company, than they would be the worst business I've encountered. I doubt it though. Ill give them till end of week personally... But after that even I might just move on. Just my opinion...
This is the best way to approach this situation. I've been a loyal Show customer for many years, so I'm disappointed that they sacrificed the loyals on PSN to appease the new Xbox customers by giving them the game for free while we pay $100 and lose all our content. If this was The Show 20, this problem would've been addressed a week ago.
-
@suga4f33t_mlbts said in Linked account on The Show website; lost game progress:
@clefans_mlbts said in Linked account on The Show website; lost game progress:
I know this is all really frustrating (is there a more powerful word than frustrated). I been through the unlinking and server errors and everything with all of you... But I keep seeing people saying SDS doesn't care... If you just step back and look at the situation, SDS and Partners are probably losing Millions because of all this so wouldnt it be in their best interest to be working 24/7 to fix these issues and then do something to appease their customers like free packs or stubs or whatever. Reworking the programming takes time so hopefully we will see a resolution soon. If Im wrong though and this isnt being taken seriously by the company, than they would be the worst business I've encountered. I doubt it though. Ill give them till end of week personally... But after that even I might just move on. Just my opinion...
This is the best way to approach this situation. I've been a loyal Show customer for many years, so I'm disappointed that they sacrificed the loyals on PSN to appease the new Xbox customers by giving them the game for free while we pay $100 and lose all our content. If this was The Show 20, this problem would've been addressed a week ago.
You realize it’s not for free. They pay a subscription and MS probably had a lump sum payment, I don’t think anyone knows the payment terms. Also it’s been confirmed on multiple news sites that MLB pushed this, not SDS.
Most importantly Xbox people have lost their content too, not just PS. How about you stop misdirecting your anger at people who just wanted to support the game like the rest of us and direct it at SDS for poorly implementing a feature.
Easiest implementation would have been to just force a universal MLB TS account that’s used to log in to each platform. Instead of the connect via code solution that didn’t work. This isn’t something new, games like Smite and other cross progression games have implemented this before.
Hopefully we get another update soon on an ETA for a fix and potential compensation. Because if it goes another week, I’ll be filing a complaint with my state consumer protection group.
-
Having the same issue and I don’t see the unlink option on my pS5. On the app when I log into the show account I can see my diamond dynasty team and progress. Please help
-
@feegore_mlbts said in Linked account on The Show website; lost game progress:
@suga4f33t_mlbts said in Linked account on The Show website; lost game progress:
@clefans_mlbts said in Linked account on The Show website; lost game progress:
I know this is all really frustrating (is there a more powerful word than frustrated). I been through the unlinking and server errors and everything with all of you... But I keep seeing people saying SDS doesn't care... If you just step back and look at the situation, SDS and Partners are probably losing Millions because of all this so wouldnt it be in their best interest to be working 24/7 to fix these issues and then do something to appease their customers like free packs or stubs or whatever. Reworking the programming takes time so hopefully we will see a resolution soon. If Im wrong though and this isnt being taken seriously by the company, than they would be the worst business I've encountered. I doubt it though. Ill give them till end of week personally... But after that even I might just move on. Just my opinion...
This is the best way to approach this situation. I've been a loyal Show customer for many years, so I'm disappointed that they sacrificed the loyals on PSN to appease the new Xbox customers by giving them the game for free while we pay $100 and lose all our content. If this was The Show 20, this problem would've been addressed a week ago.
You realize it’s not for free. They pay a subscription and MS probably had a lump sum payment, I don’t think anyone knows the payment terms. Also it’s been confirmed on multiple news sites that MLB pushed this, not SDS.
Most importantly Xbox people have lost their content too, not just PS. How about you stop misdirecting your anger at people who just wanted to support the game like the rest of us and direct it at SDS for poorly implementing a feature.
Easiest implementation would have been to just force a universal MLB TS account that’s used to log in to each platform. Instead of the connect via code solution that didn’t work. This isn’t something new, games like Smite and other cross progression games have implemented this before.
Hopefully we get another update soon on an ETA for a fix and potential compensation. Because if it goes another week, I’ll be filing a complaint with my state consumer protection group.
It’s not about who and what and what anyone has paid.
It’s not even about the issue itself.
It’s about the complete disrespect and apathy coming from @Victor_SDS_PSN and the rest Of the SDS “support team” making absolutely no attempt to communicate with the growing community. They don’t care and if they do they need a lesson on customer service and how to treat your customers.
I am on board with waiting through the end of week but if nothing I will also be contacting consumer protection as well as an attorney to see what kind of class action options we have.
[censored] happens, technology fails. But the complete disrespect this company has showed everyone of us shouldn’t be acceptable to anyone.
-
Anybody have any good news?
