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SDS is killing it this year. I appreciate their ability to consistently make it where their servers aren't available.

Im thinking my email was legit blocked or something of that nature. Which is crazy to me. I complained (justified considering the situation) however even if it was petty and immature, it was never disrespectful. But i sent that same ticket multiple times and recieved nothing, and then sent it with my work email used, and immediately got an automated message. Thats a bit disappointing tbh.

@aaronjw76 said in Zero accountability:

I'm calling BS on this. I sent in a ticket yesterday afternoon just so that I could show some verification that my account had issues. I had no expectations of a reply given that I knew they were probably overloaded.

I received a reply right away.

Transcripts below.

So, you've sent in numerous support requests and haven't received replies meanwhile I sent one original and had two follow up replies within minutes? Yeah I'm calling BS on you.

P.S. shoutout to Charles. You're the man! Thank you for being in touch.

MyName

Thank you. I truly appreciate the prompt communication.

Cheers/MyName

On Thursday, April 4, 2024 at 06:31:45 p.m. EDT, Charles (The Show Support) theshow@sonysandiegostudio.games wrote:

##- Please type your reply above this line -##
Your request (ticketID) has been updated. To add additional comments, reply to this email.

Charles (The Show)

Apr 4, 2024, 3:31 PM PDT

Alright, if neither of those is accurate, please just hang tight there, and we'll do our best to have news as soon as we can.
Charles
The Show Support

MyName

Apr 4, 2024, 3:29 PM PDT

Hi there,
I just tried as you suggested and after unlinking and relinking this is what I am seeing...

This is concerning me now lol
Thanks for your email.
Cheers/MyName

Attachment(s)
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Charles (The Show)

Apr 4, 2024, 3:24 PM PDT

Hi MyName,

Thanks for reaching out, we appreciate your patience.

We're aware of the account issues that users are seeing and are working to get it resolved ASAP. Your account progress is not lost - we'll send a follow-up message once we have an update.

In the meantime, you can try to relink your account in the account dashboard.

If you do, make sure to choose the account with the correct stubs and level!
Charles
The Show Support

MyName

Apr 4, 2024, 3:22 PM PDT

Hi there,

I don't want to pile on with all the other messages you've likely received today but I want some documentation that my account, including all stubs and progress was reset to zero (0) sometime during the night last night while I was sleeping.

This appears to be an issue affecting a significant number of users. We would really like to get our accounts back and able to play the game again.

Thank you.
MyName

This email is a service from The Show. Delivered by Zendesk

Yeah I'm making up the fact that numerous support tickets have been ignored. You totally caught me. (Definitely sarcasm in case you were wondering)

I'm well aware that they were overloaded, as they should be for such a disastrous product they've been peddling out. However I've literally submitted at least 20 of them since the start of the year. Every single day for at least 10+ days when i had no DD access on the switch even though i paid 100$ for "early access". Both times the servers [censored] off during early access on console, and multiple tickets for this as well.

So I'm glad you got a response, but that doesn't change the fact that i never recieved anything whatsoever.

With all the issues this year, I've legit turned full Karen mode. So many tickets made, and not one of them has even warranted an automated response let alone anyone from SDS looking into anything. I've began copy n pasting the following:

Missing stubs, players, playing time, pretty much absolutely everything at this point. I bought the deluxe version for early access on both switch and ps5, the server issues for ps5 opening weekend were rough but pale compared to no DD access at all on the switch until 2 weeks later. Literally making early access a WASTE of money. And now this garbage with missing players and stubs from my inventory, no access to the companion app or browser all the while accounts are completely being lost amongst the community. There HAS to be some form a compensation to make amends for this disaster. Its bad enough time was wasted to grind accounts that may or may not be completely restored, but literal hard earned money as well? Do better.

Update, finally can use app, and naturally every single buy order i had posted is no longer there, it wasnt completed, AND my stubs are gone. AND my sell orders are no longer there but low and behold my stub total didnt go up. This is tragic. Way to ruin the best sports title of the year. Horrible customer service

I will continue sending this exact message until im contacted and this wrong has been fixed.

How can a company that claims to listen to the people who play the game continue to avoid any accountability whatsoever?

Ive posted at least 10 tickets, and not once have they responded to me at all. They used to at least send out a fake crappy automated one. Haven't gotten even that. 100$ for absolutely nothing. Give us a refund at this point