Community Forum

@pyretics_psn said in Server Stability 4/21/21 - UPDATE:

@locutusofburg said in Server Stability 4/21/21 - UPDATE:

@chi-town-wonder said in Server Stability 4/21/21 - UPDATE:

There is life outside a video gm!!
Everyone is entitled to their opinion, no disputing that.
But to expect them to comment on every single post is just asinine!! Now could they give a better answer then just a canned response yes.
I'm assuming RTTS is having problems cause it's tied into your DD player also and since the servers are overloaded it's malfunctioning!!
For people to say they should of prepared for this, how could they? Yes they knew it was coming to Xbox, but they didn't know it would be on gamepass (18 million) subscribers till what days or maybe a week before release!! For arguments sake let's just say 1/3 of that is interested in playing 21 that's 6 million more customers!! Now being productive how could any company with a deadline live up to the consumer demand?
Just look at your job and ask if we had 1 week to meet the demands of 6 million people and we had to do it because we have a contract, truthfully how do you think it would turn out?
For the record yes I'm disappointed with what's going on also, but I also expected this because of the late info of it being on gamepass!!

Shut up,

so if you make a prepaid reservation for dinner, you show up but 2 busses show up just before you and they tell you it will be a 2 hour wait oh let's add that when you do get to order they are out of half the menu. Sorry they were not expecting 2 busses of people.....You would still be frustrated.

I do get it is not SDS fault about gamepass, however Its not those who paid for the games fault either. Almost every other job industry has a backup plan for the unforeseen and maybe they did and the surge was too big. Just put out a release and let everyone know whats going on.

Your analogy makes no sense I would leave and figure out something else to eat if that happened

@hoboadam_psn said in Here's what's happening with the servers.:

I've taken quite a few tries at explaining the issue in various threads, so I'm going to make one myself, and offer to SDS to help. They have my contact information.

Stress balancing is broken on the server node for the menu interfacing.

There's send and receive functions embedded everywhere in every menu that sends data after a function is performed, IE, conquest victory, moment completions etc. When you complete the task, data is sent from your console to a server and logged. For a user to see it at a splash screen post event, a call script reaches out to the data repository and shows your progress.

Whenever you are getting the unhandled server exception, it's like timing out on a ping. The game will then attempt a refresh, thus your little button icon in the bottom right of your screen.

Sometimes you get partial and get bounced back to the main screen of the menu you are in, and sometimes booted completely out to the main game menus.

Whenever you try to log back in to where you were, you are inadvertently creating additional traffic because the data from your console hasn't been reconciled with the data server. This reconciliation actually has happened, which is why you aren't losing progress 95% of the time.

Take these errors and multiply them by the number of users on at any given time, the people banging buttons trying to get back in, and data cached with nowhere to display it because you're already out of that menu. SDS dumps the returned data when you are logged back in and at another menu, but it has to record the failed attempts.

It's an exponential function problem that needs to be debugged because the call time of the functions can't possibly get returns why? Because Xbox game pass created too many users and user requests throughout the game.

Solutions?

1- Change some of the menus. Require us to only go to one spot to get anywhere. Right now for example, I can enter moments from inning programs and moment menus. How do I know this is an issue? When you access a moment from the Inning screen, you get taken all the way out afterwards. If you were in the moments menu, you get taken back out to the moment menu. It's all in the coding.

2. Dedicate more nodes, bandwidth for menu navigation calls. The game plays awesome. Whenever you're actually doing anything, it's smooth as silk. All the troubles are menus. XP, parallels, etc. Data is routing, being stored and ultimately being credited properly.

3- Turn off the web site marketplace untill you eliminate the console errors. It will hurt and stink, but you need a cleaner production environment to test your fixes.

Ultimately, SDS is going to have to reboot servers everyday because these issues must be fixed in a production environment. They need to trim down the production environment in order to resolve though.

Gotta walk before you can run.

I'd bet a good bottle of 1986 Chateau Rothschild that I'm on point with my diagnosis and potential fixes. I've fixed this type of code before for Morgan Stanley and know what I'm talking about.

Thank you for your time.

Thank you for posting solutions as I am a hardware person and not software and had no idea that is could be that easy. They should pay you to work for them from home.

@hoboadam_psn said in Here's what I think is happening with the servers.:

@dekeyser-l65l_xbl said in Here's what's happening with the servers.:

@hoboadam_psn said in Here's what's happening with the servers.:

I've taken quite a few tries at explaining the issue in various threads, so I'm going to make one myself, and offer to SDS to help. They have my contact information.

Stress balancing is broken on the server node for the menu interfacing.

There's send and receive functions embedded everywhere in every menu that sends data after a function is performed, IE, conquest victory, moment completions etc. When you complete the task, data is sent from your console to a server and logged. For a user to see it at a splash screen post event, a call script reaches out to the data repository and shows your progress.

Whenever you are getting the unhandled server exception, it's like timing out on a ping. The game will then attempt a refresh, thus your little button icon in the bottom right of your screen.

Sometimes you get partial and get bounced back to the main screen of the menu you are in, and sometimes booted completely out to the main game menus.

Whenever you try to log back in to where you were, you are inadvertently creating additional traffic because the data from your console hasn't been reconciled with the data server. This reconciliation actually has happened, which is why you aren't losing progress 95% of the time.

Take these errors and multiply them by the number of users on at any given time, the people banging buttons trying to get back in, and data cached with nowhere to display it because you're already out of that menu. SDS dumps the returned data when you are logged back in and at another menu, but it has to record the failed attempts.

It's an exponential function problem that needs to be debugged because the call time of the functions can't possibly get returns why? Because Xbox game pass created too many users and user requests throughout the game.

Solutions?

1- Change some of the menus. Require us to only go to one spot to get anywhere. Right now for example, I can enter moments from inning programs and moment menus. How do I know this is an issue? When you access a moment from the Inning screen, you get taken all the way out afterwards. If you were in the moments menu, you get taken back out to the moment menu. It's all in the coding.

2. Dedicate more nodes, bandwidth for menu navigation calls. The game plays awesome. Whenever you're actually doing anything, it's smooth as silk. All the troubles are menus. XP, parallels, etc. Data is routing, being stored and ultimately being credited properly.

3- Turn off the web site marketplace untill you eliminate the console errors. It will hurt and stink, but you need a cleaner production environment to test your fixes.

Ultimately, SDS is going to have to reboot servers everyday because these issues must be fixed in a production environment. They need to trim down the production environment in order to resolve though.

Gotta walk before you can run.

I'd bet a good bottle of 1986 Chateau Rothschild that I'm on point with my diagnosis and potential fixes. I've fixed this type of code before for Morgan Stanley and know what I'm talking about.

Thank you for your time.

Thank you for posting solutions as I am a hardware person and not software and had no idea that is could be that easy. They should pay you to work for them from home.

Speaking of hardware and off topic, I installed a Watchguard m670 this year at our school. Best piece of hardware I've ever had the personal experience of installing. I have Zero issues with our network. Hard lined or with our Luxul controller and AP'S.

When I say hardware I troubleshoot down to component level so if there is ever a problem I always fix a card when it goes bad

@the_dragon1912 said in Update 4/26 - server, maintenance, update:

@eisonjc_psn said in Update 4/26 - server, maintenance, update:

CAN'T PLAY AFTER 0700 EST, CAN'T PLAY AT 1735 EST.......WHEN WILL WE BE ABLE TO PLAY? WITH EXPIRATION DATES ON THE PROGRAMS, THERE'S NO POINT. DOWN YET AGAIN. YES, I KNOW THE CAPS LOCK IS ANNOYING. I WAS TOO FAR INTO MY WHINING POST TO REDO IT.

It's PSN this time, not the show

I can't play on Xbox and never have been able to

@nanthrax_1_psn said in BBB:

@dekeyser-l65l_xbl said in BBB:

Does anyone have the address of SDS so I can report them to the BBB? SDS is trash at responding and when you pay 60, 80, or 100 dollars for a game they should have there shi* together. Also if you spend money in game you are over those amounts so someone please help.

Do you have access to google? Because all your asking here is for us to google for you..

When I Googled it nothing came up so either I'm screwing something up or blind as a bat that is why I'm asking for assistance

Does anyone have the address of SDS so I can report them to the BBB? SDS is trash at responding and when you pay 60, 80, or 100 dollars for a game they should have there shi* together. Also if you spend money in game you are over those amounts so someone please help.