Account Reset? 4/4/24
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@manny214 yeah I'm close at this point. I used to play 2k MyTeam and MUT and DD has been such a better experience than 2k and EA but this is just killer. Super frustrating.
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A new round of fixes just went out, for those who were still waiting, can you please close the app and restart it to check again.
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@Victor_SDS I'm still not seeing any of my stuff. Very frustrating, i don't know what to say.
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@Victor_SDS still nothing there for me, still don't have my deluxe edition bonuses.
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@SeanCroft27 same
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@Ticklemonster34 I get the log in thing and it says lvl 5 and 778 stubs. I was lvl 20 something and had way more stubs than that.
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@SeanCroft27 same exact thing here. If you look up your gamertag on the universal profile there is two accounts. One is the one at level 5 with 776 stubs the other is the original one which says I had 51 hours on it. Idk if the servers just multiplied people's accounts and maybe they are slowly getting the right accounts back idk.
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@SeanCroft27 screenshot in your show app if it still says what u had originally and make a ticket I made 4 or 5 and mine was fixed earlier when I linked
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@Victor_SDS mines still missing
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@Victor_SDS Day 3 now without access to my DD squad . Just to reiterate, I've spent real money for in game purchases and have 150+ hours of grinding. Live series collection was approx 95% done. Team affinity, 100%. Most other programmes complete a[art from BR and events.
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@Victor_SDS
I have created two tickets about forty and twenty-four hours ago. They are 362226 and 364462. I haven't heard back. The companion app and website both show the correct info. I have cleared my cache via unplugging and the system's menu. The link option via the game doesn't give me the correct option. Only linking via Microsoft makes the correct option show like I mentioned above. I even uninstalled and reinstalled the game. This is my most played game each of the past three years, but I'm not doing all of that again. Can I please just get some acknowledgement something might be able to be done before I just give up for the year and stupidly return in 2025?
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@GlazedDonato I have tickets in, haven't even gotten anything other than the generic "thank you for submitting a ticket" reply
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@Ticklemonster34 I have screem shots showing hours played, Burnes pitching, my emblem is even on from the Mexican jersey packs that it's now saying I've never purchased. Real frustrating at this point.
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My ticket number is 359956.
Manny from support replied saying he’d look into it at 4pm PST yesterday. Still nothing though. I also have screenshots of lineups I’ve used and time played (115 hours).
I had every program completed besides BR, as well as Mookie Betts and Ohtani live series cards. Any other info you need, let me know here or via email.
Really want to get back into the game.. being a Tennessee fan, that Jordan Beck card is calling my name. Thanks.
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@Victor_SDS my account still has not been restored and my ticket number 364722, has not even received a response. It’s now been over 48 hours without access while new content continues to be dropped. FIX THIS!!!
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Actions that officials should take
1 The service will be stopped for emergency maintenance as soon as a problem is discovered.
2 Notify all users of the problem and how to deal with it by email.
3 Restart the service once the issue is resolved.This response required minimal effort for both officials and players.
At present, it is already impossible to recover all users, so we will have no choice but to pay compensation. -
I just wished they would say something about people with xbox and psn accounts that were merged. How would we ever remerge those accounts? I would create 2 new account names to match if I could get the accounts to match one another. I have my psn account back. However, I have the wrong psn name. XBox account is like I got a brand new account altogether. I say again. I play on both consoles and I'm mostly online only. I would like my progress to match though. I've submitted a couple tickets however they haven't seemed to go through. tacoelgoonye psn name, tacOhtani xbox name. Prior to this happening. Both names were tacOhtani. Thanks
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"Apologies for the inconvenience"..."currently unavailable unfortunately."
Victor, you or somebody else at SDS needs to issue an actual, real apology to the community for several things. My account is fine. But the game was broken at early-access launch and has been a mess since. WE paid YOU for the privilege of testing the game.
The refusal of SDS to just say "we're very sorry, we [censored] up" is pathetic. Predictable, but still pathetic.
Shout out, SDS communication!
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@SuntLacrimae50 said in [Update 9:33 PM] Account Reset? 4/4/24:
"Apologies for the inconvenience"..."currently unavailable unfortunately."
Victor, you or somebody else at SDS needs to issue an actual, real apology to the community for several things. My account is fine. But the game was broken at early-access launch and has been a mess since. WE paid YOU for the privilege of testing the game.
The refusal of SDS to just say "we're very sorry, we [censored] up" is pathetic. Predictable, but still pathetic.
Shout out, SDS communication!
Currently unavailable? So some people just aren’t getting their accounts back ever? Criminal.
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@SeanCroft27 that's what I was getting too. I woke up Friday afternoon and I had the option to relink refreshed and it had my correct lvl and stubs along with my team. I approved it and checked ingame and app to confirm and it was all there. I spammed tickets when the issue for everyone first appeared. I was frustrated waiting but it got done eventually and I can't be more happier. Just gotta sit and wait unfortunately. Prayers you get yours back soon bro
